---
title: Combined Document Services release notes for upgrades from Washington DC to Australia
description: Consolidated page of all release notes for Document Services from Washington DC to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-washingtondc-australia/australia-washingtondc-documentservices-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-07-09"
reading_time_minutes: 10
breadcrumb: [Products combined by family]
---

# Combined Document Services release notes for upgrades from Washington DC to Australia

Consolidated page of all release notes for Document Services from Washington DC to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Document Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Document Services to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Document Services.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   **[Digital signing for documents](https://www.servicenow.com/docs/access?context=digital-signature&family=washingtondc&ft:locale=en-US)**

Define document templates and signing workflows for digital signing using smart cards. Generate and send auto-filled documents to be signed by different participants.


</td></tr><tr><td>

Xanadu

</td><td>

-   **[Document Management integration with external content provider](https://www.servicenow.com/docs/access?context=integration-external-content-providers&family=xanadu&ft:locale=en-US)**

Collaborate on documents in Microsoft OneDrive, Microsoft SharePoint, or Google Drive.

-   **[Redaction of sensitive data](https://www.servicenow.com/docs/access?context=data-redaction-documents&family=xanadu&ft:locale=en-US)**

Redact sensitive information within a document for configurable workspaces.


</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   **[Document comparison](https://www.servicenow.com/docs/access?context=compare-document-version&family=zurich&ft:locale=en-US)**

Compare two versions of the document side by side.

-   **[Guardrails for PDF generation and accessibility](https://www.servicenow.com/docs/access?context=guardrails-pdf-generation-accessibility&family=zurich&ft:locale=en-US)**

Use static and dynamic guardrails to help maintain stability during PDF generation and accessibility.

-   **[Smart Documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=zurich&ft:locale=en-US)**

Accelerate insights with quick summaries, dynamic Q&amp;A, and FAQs that reduce time spent searching for information


</td></tr><tr><td>

Australia

</td><td>

-   **[Document Management components in Workspace](https://www.servicenow.com/docs/access?context=document-management-workspace&family=australia&ft:locale=en-US)**

Organize, access, and collaborate on files efficiently with unified Document Management in Workspace through intuitive folder structures, streamlined cloud integration, one-click actions, and embedded workflows.

-   **[Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-dms&family=australia&ft:locale=en-US)**

Enable developers and administrators to complete administrative configuration tasks for Document Services without requiring the full admin role.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Document Services features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   **[Service Portal experience for external users](https://www.servicenow.com/docs/access?context=documents-widget&family=washingtondc&ft:locale=en-US)**

Extend document management experience to external users to create and manage documents in Service Portal.

-   **[Microsoft SharePoint integration with Document Services](https://www.servicenow.com/docs/access?context=one-drive-integration&family=washingtondc&ft:locale=en-US)**

Integrate with Microsoft SharePoint to create, update, and collaborate on documents within the platform.


</td></tr><tr><td>

Xanadu

</td><td>

-   **[Google Docs files on Google Drive](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=xanadu&ft:locale=en-US)**

Manage Google Docs files on Google Drive using Multi Provider Document Services Framework.

-   **[Document viewer support for hyperlinks, attachments, and digital signature](https://www.servicenow.com/docs/access?context=Documentviewer&family=xanadu&ft:locale=en-US)**

Document Viewer now supports using hyperlinks, downloading of PDF attachments, and viewing of digital signatures.

-   **[Accessibility feature for DOCX to PDF conversion](https://www.servicenow.com/docs/access?context=enable-accessibility-docx-to-pdf&family=xanadu&ft:locale=en-US)**

Accessibility support added for DOCX to PDF conversion. PDF accessibility tags are now available to help non-sighted users who rely on screen readers to navigate, understand, and interact with converted PDF documents.


</td></tr><tr><td>

Yokohama

</td><td>

-   **[PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=yokohama&ft:locale=en-US)**

Export a collection of records or a single record into a PDF format. New system property was added for better accessibility.

-   **[Workflow migration for Managed Documents](https://www.servicenow.com/docs/access?context=c_ManagedDocuments&family=yokohama&ft:locale=en-US)**

Improved usability, low code accessibility, and feature parity due to the newly configured workflows.​

-   **[Subflows for Shared drives for Google Drive](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=yokohama&ft:locale=en-US).**

Added Spoke subflows for Shared drives in Google Drive.

-   **[Summarize button](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=yokohama&ft:locale=en-US).**

The **Summarize** button was changed to the **Ask Now Assist** button.


</td></tr><tr><td>

Zurich

</td><td>

-   **[Connect documents on external cloud](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US)**

Upload your files directly to an external cloud \(including multiple versions of the document\).

-   **[Permissions for external cloud files](https://www.servicenow.com/docs/access?context=document-configuration&family=zurich&ft:locale=en-US)**

Set the sharing permissions on your external cloud files.

-   **[Authenticate personal accounts on external cloud](https://www.servicenow.com/docs/access?context=personal-authentication-documents&family=zurich&ft:locale=en-US)**

Implement personal token-based authentication for an external cloud so that you can verify user-specific access, audit trails, and compatibility with existing and future integrations.

-   **[Connect file extensions](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US)**

Link any Google Drive file to a document record by selecting a provider and entering the file URL All file extension are now supported.

-   **[HTML to PDF Conversion](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US)**

Specify an image retrieval timeout for HTML to PDF conversion.

-   **[Document classification](https://www.servicenow.com/docs/access?context=share-document-link&family=zurich&ft:locale=en-US)**

Limit public sharing based on a document's classification.

-   **[PDF generation](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US)**

Generate a PDF with accessibility for regulated markets.

-   **[Property value for digital signature](https://www.servicenow.com/docs/access?context=property-value-cac-piv-signing&family=zurich&ft:locale=en-US)**

Specify the method used to identify and validate the user who has signed the PDF using the property value.

-   **[Document summarization](https://www.servicenow.com/docs/access?context=generate-document-summary-now-assist&family=zurich&ft:locale=en-US)**

Use AI to generate summaries for feedback, disclaimers, and usage tracking in PDFs and Microsoft Word files.

-   **[Document Service Framework](https://www.servicenow.com/docs/access?context=onedrive-spoke-document-services-framework&family=zurich&ft:locale=en-US)**

Retrieve the list of files and folders based on the given search query from Microsoft OneDrive.

-   **[Document service Framework](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=zurich&ft:locale=en-US)**

Retrieve the list of files and folders based on the given search query from Google Drive.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Document Services features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Document Services features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Document Services.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

Document Services is a ServiceNow AI Platform feature that is active by default.

 Document Management is available with activation of the Document Management plugin \(com.snc.platform\_document\_management\). For details, see [Activate Document Management](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=washingtondc&ft:locale=en-US).

 [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=multi-provider-documents-framework&family=washingtondc&ft:locale=en-US). Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US).

</td></tr><tr><td>

Xanadu

</td><td>

Document Services is a ServiceNow AI Platform feature that is active by default.

 Document Management is available with activation of the Document Management plugin \(com.snc.platform\_document\_management\). For details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=xanadu&ft:locale=en-US).

 [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=multi-provider-documents-framework&family=xanadu&ft:locale=en-US) Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US).

</td></tr><tr><td>

Yokohama

</td><td>

Document Services is a ServiceNow AI Platform feature that is active by default.

 Document Management is available with activation of the Document Management plugin \(com.snc.platform\_document\_management\). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=yokohama&ft:locale=en-US).

 [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=yokohama&ft:locale=en-US) Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US).

</td></tr><tr><td>

Zurich

</td><td>

Document Services is a ServiceNow AI Platform feature that is active by default.

 Document Management is available with activation of the Document Management plugin \(com.snc.platform\_document\_management\). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=zurich&ft:locale=en-US).

 Multi Provider Document Services Framework needs to be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=zurich&ft:locale=en-US). 

</td></tr><tr><td>

Australia

</td><td>

Document Services is a ServiceNow AI Platform feature that is active by default.

 Document Management is available with activation of the Document Management plugin \(com.snc.platform\_document\_management\). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=australia&ft:locale=en-US).

 Multi Provider Document Services Framework must be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=australia&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Document Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Document Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Document Services, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   Updated Document Viewer to match programmatic labels to visual labels. This enhancement provides improved support for ZoomText \(a type of magnification software\) and other types of Assistive Technology \(for example, screen readers\).
-   Updated to programmatically inform Assistive Technology users when an invalid page number is entered in the Page Number input field.
-   Added a tooltip for the Page Number input field in Document Viewer. Both a visual label and programmatic label are provided to users.

</td></tr><tr><td>

Xanadu

</td><td>

Accessibility support has been added for document conversion from DOCX to PDF. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with converted PDF documents.

</td></tr><tr><td>

Yokohama

</td><td>

Added accessibility support for PDF document generation. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with these generated PDF documents. For more information, see [PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=yokohama&ft:locale=en-US).

</td></tr><tr><td>

Zurich

</td><td>

-   ****
-   **[Guardrails for PDF generation and accessibility](https://www.servicenow.com/docs/access?context=guardrails-pdf-generation-accessibility&family=zurich&ft:locale=en-US)**

Added static and dynamic guardrails for accessibility support for PDF document generation

-   **[PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US)**

Added support for PDF document generation with accessibility for regulated markets.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Document Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Document Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   Elevate signing experience by eliminating the manual process to sign complex documents.
-   Ability to collaborate on documents and manage attachments hosted within Microsoft SharePoint.
-   Improved experience for external users to add and manage documents within your Service Portal.

 See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=washingtondc&ft:locale=en-US) for more information.

</td></tr><tr><td>

Xanadu

</td><td>

-   Extend collaboration and improve user experience with the integration of Document Management with external cloud providers, such as Microsoft OneDrive, Google Drive, and Microsoft SharePoint.
-   Increase collaboration with management of Google Docs files on Google Drive.
-   Control sensitive information with data redaction within a document.

 See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=xanadu&ft:locale=en-US) for more information.

</td></tr><tr><td>

Yokohama

</td><td>

-   Improved PDF generation that includes accessibility support.
-   Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q&amp;A, and FAQs.

 See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

-   Compare any two document versions and track changes by using document comparison.
-   Connect and manage external cloud documents by uploading files, storing URLs, and syncing metadata with your records.
-   Authenticate with your personal accounts on an external cloud, Microsoft OneDrive, or Google Drive.
-   Control public sharing by using document classification to ensure document security.
-   Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q&amp;A, and FAQs.

 See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

-   Introduced granular roles to complete administrative configuration tasks without requiring the full admin role.
-   Manage documents in Workspace with a comprehensive, user-friendly document management system that consolidates and enhances platform capabilities.
-   Manage documents quickly and get complete visibility across all entity-level folders and business records in a single unified view.
-   Streamline operations with drag-and-drop uploads and direct cloud integration, allowing file management through quick actions directly from file cards.
-   Enhanced control provides teams with real-time visibility over the document life cycle via in-line metadata editing, automatic version tracking, granular permissions, and embedded workflow assignments on the file card.

 See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-washingtondc-australia/rn-combined-intro.md)