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Washington DC
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- **[Team-based integrations in Event Management](https://www.servicenow.com/docs/access?context=team-based-integrations&family=washingtondc&ft:locale=en-US)**
Ensure connector ownership and execution of rules on a team level, maintaining consistency and hierarchy while offering flexibility and customization options for teams.
Automate the assignment of alerts based on integration ownership and configuration item \(CI\) ownership so alerts are routed to the appropriate team members responsible for the integrated systems.
- **[Event forwarding](https://www.servicenow.com/docs/access?context=event-forwarding-em&family=washingtondc&ft:locale=en-US)**
Forward events from one ServiceNow instance to other instances in non-production environments without having to change the production environment, thus accelerating the event processing testing life cycle.
- **[Free-text search for alerts in Express List](https://www.servicenow.com/docs/access?context=el-free-text-search&family=washingtondc&ft:locale=en-US)**
Starting in version 23.2.1, find alerts in the Express List by using free-text search.
- **[Keyboard shortcuts in Express List](https://www.servicenow.com/docs/access?context=el-keyboard-shortcuts&family=washingtondc&ft:locale=en-US)**
Starting in version 23.2.1, speed up your work in Express List with keyboard shortcuts.
- **[Timeline View of alerts in an alert group in Express List](https://www.servicenow.com/docs/access?context=el-timeline-view-concept&family=washingtondc&ft:locale=en-US)**
Starting in version 23.2.1, use Timeline View in Express List for a chronological visualization of the alerts in an alert group. This feature offers a comprehensive view of when the alerts occurred, when changes in their severity took place, and other data for efficient triage and Mean Time to Resolution \(MTTR\).
- **[Link View in Express List](https://www.servicenow.com/docs/access?context=el-link-view&family=washingtondc&ft:locale=en-US)**
Starting in version 23.2.1, view the connections between alerts in rules-based or CMDB-based alert groups in Link View. Link View offers a visual representation of the relationships between the alerts in the group.
- **[Alert analysis of alert groups in Express List created by Now Assist using generative AI](https://www.servicenow.com/docs/access?context=el-alert-group-analysis&family=washingtondc&ft:locale=en-US)**
Starting in version 23.2.1, view an alert analysis of alert groups in Express List. The alert group analysis provides a simplified, human-readable description of the alerts in an alert group to help you investigate the alerts.
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Xanadu
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- **[Customize the default order of the alert correlation algorithm](https://www.servicenow.com/docs/access?context=Alert-Groups&family=xanadu&ft:locale=en-US)**
Configure the alert correlation algorithm sequence by customizing it according to your needs.
- **[Create team-based alert management rules](https://www.servicenow.com/docs/access?context=alert-management-rule&family=xanadu&ft:locale=en-US)**
Assign alert management rules to specific assignment groups so that only those alerts that are assigned to the specified group are executed.
- **[Create tag based alert clustering definitions by teams](https://www.servicenow.com/docs/access?context=alert-clustering-definitions&family=xanadu&ft:locale=en-US)**
Create tag clusters only for alerts that are assigned to an alert group by assigning tag-based alert clusters to specific groups.
- **[Restrict alert groups across alert assignment groups](https://www.servicenow.com/docs/access?context=alert-filtering&family=xanadu&ft:locale=en-US)**
Improve the accuracy and relevance of the alert correlation by grouping alerts according to a diverse set of requirements.
- **[Scale out for alert group creation](https://www.servicenow.com/docs/access?context=Alert-Groups&family=xanadu&ft:locale=en-US)**
Ensure efficiency when running a job during high-alert traffic by scaling out the alert grouping job.
- **[View unified service map and the impact paths in Service Operations Workspace](https://www.servicenow.com/docs/access?context=view-impact-tree&family=xanadu&ft:locale=en-US)**
Explore the updated service map in the Service Operations Workspace, designed to focus on the path that was affected by an alert to help you quickly assess its impact on a service. The map displays all configuration items \(CIs\) for services with up to 60 CIs, regardless of alert status. For services with over 60 CIs that have alerts, it shows the path of the most severe, most recent alert. You can also investigate an even broader view of the service topology. Access the service map directly from Service Operations Workspace, or through the preview panel or an impacted service in Express List.
- **[Perform bulk actions on alerts in Express List](https://www.servicenow.com/docs/access?context=acknowledge-alerts&family=xanadu&ft:locale=en-US)**
Perform an action on up to 1,000 alerts in the Active alerts list simultaneously.
- **[Remove alerts from an alerts group in Express List](https://www.servicenow.com/docs/access?context=el-remove-alerts-from-group&family=xanadu&ft:locale=en-US)**
Remove secondary alerts from an alert group directly from the Express List pane or from the preview panel.
- **[Hide closed alerts on the preview panel and in Link View in Express List](https://www.servicenow.com/docs/access?context=el-hide-closed-alerts&family=xanadu&ft:locale=en-US)**
View only the open alerts on the preview panel and in Link View in Express List by toggling to hide the closed alerts.
- **[View data on impacted services on the preview panel in Express List](https://www.servicenow.com/docs/access?context=el-impacted-services-data&family=xanadu&ft:locale=en-US)**
View information about Impacted Services on the preview panel and in Link View in Express List and open the Service Map and Metric Explorer directly from the panel.
- **[Create an incident with Now Assist in Express List](https://www.servicenow.com/docs/access?context=el-create-incident-now-assist&family=xanadu&ft:locale=en-US)**
Generate incidents from alerts in Express List with a summary created by genAI that includes details on configuration items and impacted services.
- **[View data on configuration items on the preview panel in Express List](https://www.servicenow.com/docs/access?context=el-ci-data&family=xanadu&ft:locale=en-US)**
View additional details about configuration items \(CIs\) that are bound to alerts on the Express List preview panel.
- **[Speed up alert resolution with a Now Assist analysis of past related incidents](https://www.servicenow.com/docs/access?context=nai-past-incidents&family=xanadu&ft:locale=en-US)**
Enhance efficiency and reduce downtime with a Now Assist analysis of past incidents on the same or related CIs. Now Assist investigates historical data to identify past incidents related to the current alert and reports their frequency and criticality levels. It also provides a summary of effective strategies used to resolve them. In addition, Now Assist offers contact information for individuals or teams who have resolved similar incidents in the past and could assist when needed.
- **[Generate an alert group description in Express List using Now Assist](https://www.servicenow.com/docs/access?context=alert-group-descr-generate-el&family=xanadu&ft:locale=en-US)**
Use Now Assist to generate a description of an alert group in Express List that encompasses all the alerts within the group. The generated description replaces the original description of the group.
- **[Launch an alert analysis from the Now Assist panel](https://www.servicenow.com/docs/access?context=alert-analysis-now-assist-panel&family=xanadu&ft:locale=en-US)**
Analyze an alert from the Now Assist panel. The alert analysis displays directly in the Now Assist panel for convenient review.
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Yokohama
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- **[Group alerts using network traffic-based grouping](https://www.servicenow.com/docs/access?context=network-traffic-correlation-grouping&family=yokohama&ft:locale=en-US)**
Group alerts efficiently with network traffic-based alert grouping, which uses discovered TCP connections with ML Service Mapping to correlate alerts on host CIs that have network traffic connections between them.
- **[View links between alerts in network traffic-based alert groups](https://www.servicenow.com/docs/access?context=el-network-traffic-based-link-view&family=yokohama&ft:locale=en-US)**
Once a network traffic correlation is enabled, investigate network traffic alert group details and visualize connections through Link View in Express List®.
- **[New role for team level operators](https://www.servicenow.com/docs/access?context=r_InstalledWithEventManagement&family=yokohama&ft:locale=en-US)**
Enhance team-level control over alert management with the evt\_team\_operator role. This role enables operators to manage Event Management operations within their assigned team, including reading and writing alerts, making configuration changes,updating Alert Automation, and setting up new integrations in the Integrations Launchpad.
- **[\[Placeholder link text to key esc-notify-alert-sow-itom\]](https://www.servicenow.com/docs/access?context=esc-notify-alert-sow-itom&family=yokohama&ft:locale=en-US)**
Starting in version 26.7.0, execute response subflows automatically, manually, or both for alerts that match specific conditions through the Run Other Response Actions option of Respond Automatic. This enhancement offers better control over automated responses with configurable execution limits and multiple response actions.
- **[\[Placeholder link text to key enrich-alert-sow-itom\]](https://www.servicenow.com/docs/access?context=enrich-alert-sow-itom&family=yokohama&ft:locale=en-US)**
Starting in version 26.7.0, link a CI to an alert for more accurate IT component mapping though the Improve Configuration Item \(CI identification option of Enrich Automation. This enhancement improves alert visibility, speeds up issue resolution, and ensures better correlation between alerts and infrastructure components.
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Zurich
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- **[Mixed alert grouping](https://www.servicenow.com/docs/access?context=alert-group-use-cases&family=zurich&ft:locale=en-US)**
Combine CMDB-based and tag-based alert grouping strategies into cohesive groups that reduce noise, enabling faster and more effective response.
- **[AIOps 360 overview dashboard](https://www.servicenow.com/docs/access?context=aiops-360-overview-dashboard&family=zurich&ft:locale=en-US)**
Gain actionable insights with a 360-degree dashboard that showcases product value, tracks operational efficiency, and highlights automation impact. Monitor alert handling, service health, and AIOps outcomes to drive smarter, faster decisions across IT operations.
- **[Mixed alert grouping in Service Operations Workspace](https://www.servicenow.com/docs/access?context=group-alert-sow-itom&family=zurich&ft:locale=en-US)**
Choose how you want to group alerts from the **Criteria Type** field. Use the **Related CIs** option to combine CMDB-based and tag-based alert grouping.
- **[Application services for impact calculation](https://www.servicenow.com/docs/access?context=c_EMImpactCalculation&family=zurich&ft:locale=en-US)**
Filter the application services to be considered in impact calculation for focused and accurate results.
- **[Metric connector in Integrations Launchpad](https://www.servicenow.com/docs/access?context=configure-metric-pull-connector&family=zurich&ft:locale=en-US)**
Configure metric pull connectors to automate data retrieval and seamlessly integrate external metrics for efficient monitoring.
- **[View links between alerts in new alert groups in Express List®](https://www.servicenow.com/docs/access?context=el-link-view&family=zurich&ft:locale=en-US).**
Starting in version 26.9.0, investigate alert group details and visualize connections through Link View in Express List®, now available for log analytics-based alert groups and mixed alert groups.
- **[Anomaly information for log analytic based alerts and metric intelligence alerts in preview panel in Express List®.](https://www.servicenow.com/docs/access?context=view-anomaly-alert-display&family=zurich&ft:locale=en-US)**
Starting in version 26.9.0, review visualizations for anomaly information in log analytic-based alerts and metric intelligence alerts in the preview panel in Express List\[var.express-reg-tm\].
- **[Configure new property for automatic resume of the live list updates following a pause, and configure time ranges in Express List®](https://www.servicenow.com/docs/access?context=express-list&family=zurich&ft:locale=en-US)**
Starting in version 26.9.0, admins gain the ability to configure the amount of time until the live list updates resume, after being paused in Express List®. Admins are also able to customize the time range options displayed in Express List®, such as the default time range.
- **[Centralized management with the ITOM AIOps configuration center](https://www.servicenow.com/docs/access?context=itom-aiops-conf-center&family=zurich&ft:locale=en-US)**
Starting in version 26.11.0, the ITOM AIOps configuration center provides a centralized hub to manage AIOps settings, helping you integrate monitoring tools, optimize alerts, metrics, and logs, and manage services, dashboards, teams, and authorizations for improved visibility and operational efficiency.
- **[Added Recommended category for AIOps 360 Overview dashboards](https://www.servicenow.com/docs/access?context=aiops-360-overview-dashboard&family=zurich&ft:locale=en-US)**
Starting in version 26.11.0, added a Recommended category to all officially released dashboards, such as the AIOps 360 Overview dashboard and the AIOps Value Realization dashboard. The category helps you easily identify and access ITOM-approved dashboards.
- **[Add a delay for incident creation from alerts](https://www.servicenow.com/docs/access?context=esc-notify-alert-sow-itom&family=zurich&ft:locale=en-US)**
Starting in version 26.11.0, you can add a delay in Respond Automation before incidents are created from alerts. This enables alerts to auto-close if resolved, and it helps to reduce unnecessary incident creation.
- **[Added support for multiple subscriptions of AWS account](https://www.servicenow.com/docs/access?context=aws-events-transform-script&family=zurich&ft:locale=en-US)**
Starting in version 2.17.1, added support to enable multiple member accounts to forward CloudWatch/EventBridge events to a centralized account, where a single SNS topic delivers them to the ServiceNow Event Ingestion endpoint. This reduces manual setup from multiple configurations to one and cuts onboarding effort by up to 90%.
- **[Configure Dynatrace metric connector from Integrations Launchpad](https://www.servicenow.com/docs/access?context=configure-dynatrace-metric-pull-connector&family=zurich&ft:locale=en-US)**
Starting in version 2.17.1, you can use the Dynatrace metric connector from the Integrations Launchpad to bring metrics from Dynatrace into ServiceNow Metric Intelligence for visualization, enrichment, dynamic thresholds, and anomaly detection.
- **[\[Placeholder link text to key configure-datadog-connector\]](https://www.servicenow.com/docs/access?context=configure-datadog-connector&family=zurich&ft:locale=en-US)**
Starting in version 2.17.1, you can use the out-of-the-box Datadog metric connector to integrate Datadog metrics with ServiceNow Metric Intelligence, enabling anomaly detection, metric visualization, enrichment, and correlation of metric anomalies with events and log alerts.
- **[\[Placeholder link text to key configure-kafka-metrics-connector\]](https://www.servicenow.com/docs/access?context=configure-kafka-metrics-connector&family=zurich&ft:locale=en-US)**
Starting in version 2.17.1, you can use the new Kafka connector to stream time-series metric data from Kafka topics into ServiceNow Metric Intelligence for real-time monitoring, anomaly detection, and alerting.
- **ITOM [\[Placeholder link text to key c\_EM\]](https://www.servicenow.com/docs/access?context=c_EM&family=zurich&ft:locale=en-US) guided setup**
Starting in 27.2.1, introduced ITOM Event Management guided setup, providing a sequence of tasks that help you install and get started with Event Management efficiently.
- **[Live updates functionality has been updated in the Service Operation Workspace Lists.](https://www.servicenow.com/docs/access?context=configure-alert-list-autofresh-settings&family=zurich&ft:locale=en-US)**
Starting in version 26.11.0, a new toggle switch allows users to enable or disable live updates. When the toggle is set to on, alerts are updated automatically. When the toggle is set to off, a badge displays the number of available updates until the page is refreshed manually. The setting is saved for future logins by the same user.
- **[Explore the new Dependency view for an alert](https://www.servicenow.com/docs/access?context=dependency-maps&family=zurich&ft:locale=en-US)**
Starting in version 26.11.0, explore the new Dependency view for an alert. Access maps from the following locations:
- in the preview panel, in the Configuration item section for the CI topology
- in the Utilities panel of the alert record
- in the action drop-down menu
- in the Core UI alert form
- **[Respond to multiple alerts in Express List](https://www.servicenow.com/docs/access?context=bulk-alert-response-express-list&family=zurich&ft:locale=en-US)**
Starting in version 26.11.0, run response actions on multiple alerts at the same time in Express List.
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Australia
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- **[Unified alert grouping across Event Management and HLA](https://www.servicenow.com/docs/access?context=group-alert-sow-itom&family=australia&ft:locale=en-US)**
Improve alert quality, reduce noise, and achieve higher compression to act faster on issues by grouping Health Log Analytics and Event Management alerts.
- **[Explicit node-based control for CI binding](https://www.servicenow.com/docs/access?context=enrich-alert-sow-itom&family=australia&ft:locale=en-US)**
Increase binding accuracy and reliability and improve alert-to-CI binding with explicit node-based control, configurable node-field usage, enhanced mapping logic, and backward-compatible updates.
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