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Washington DC
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No updates for this release.
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Xanadu
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- **[Initiatives & Accelerators](https://www.servicenow.com/docs/access?context=impact-initiatives&family=xanadu&ft:locale=en-US)**
- [Jumpstart Your Now Assist for Creator](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-creator&family=xanadu&ft:locale=en-US) and [SPP-AU](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-creator-spp-au&family=xanadu&ft:locale=en-US) version
- [Jumpstart Your Now Assist for IT Service Management \(ITSM\)](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-itsm&family=xanadu&ft:locale=en-US) and [SPP-AU](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-itsm-spp-au&family=xanadu&ft:locale=en-US) version
- [Jumpstart Your Service Mapping](https://www.servicenow.com/docs/access?context=jumpstart-service-mapping&family=xanadu&ft:locale=en-US) and [SPP-AU](https://www.servicenow.com/docs/access?context=jumpstart-service-mapping-spp-au&family=xanadu&ft:locale=en-US) version
- [Jumpstart Your Database Management](https://www.servicenow.com/docs/access?context=data-management&family=xanadu&ft:locale=en-US)
- [Jumpstart Your CSM Configurable Workspace](https://www.servicenow.com/docs/access?context=csm-configurable-workspace&family=xanadu&ft:locale=en-US)
- [TuneUp Your Employee Center](https://www.servicenow.com/docs/access?context=tuneup-employee-center&family=xanadu&ft:locale=en-US)
- [Introduction to Instance Readiness Assessment](https://www.servicenow.com/docs/access?context=introduction-instance-readiness-assessment&family=xanadu&ft:locale=en-US)
- [CoEI Influencing Funding Strategy](https://www.servicenow.com/docs/access?context=coei-influencing-factor-assessment-part-2&family=xanadu&ft:locale=en-US)
- [UX: Catalog Request Experience Review](https://www.servicenow.com/docs/access?context=ux-accelerator-service-request-experience-review&family=xanadu&ft:locale=en-US)
- [Generative AI - Virtual Agent Conversational Catalog](https://www.servicenow.com/docs/access?context=generative-ai-conversational-catalog&family=xanadu&ft:locale=en-US)
- [Value Potential](https://www.servicenow.com/docs/access?context=value-potential-undeployed-apps&family=xanadu&ft:locale=en-US)
- **[Initiatives & Accelerators](https://www.servicenow.com/docs/access?context=impact-initiatives&family=xanadu&ft:locale=en-US)**
- [Extend Your Employee Center to Pro](https://www.servicenow.com/docs/access?context=extend-employee-center-pro&family=xanadu&ft:locale=en-US): Provides prescriptive guidance on extending the Employee Center capabilities to include Pro features.
- [Jumpstart Your CSDM: Foundation](https://www.servicenow.com/docs/access?context=jumpstart-csdm&family=xanadu&ft:locale=en-US): Provides an overview and breakdown of the CSDM with a focus on Foundation data.
- [Jumpstart Your Document Intelligence](https://www.servicenow.com/docs/access?context=jumpstart-document-intelligence&family=xanadu&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities of Document Intelligence.
- [Jumpstart Your Employee Center](https://www.servicenow.com/docs/access?context=jumpstart-employee-center&family=xanadu&ft:locale=en-US): Includes a demonstration of the possibilities and capabilities available with the ServiceNow Employee Center portal in your instance.
- [Jumpstart Your Event Management](https://www.servicenow.com/docs/access?context=jumpstart-event-mgmt&family=xanadu&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities of Event Management.
- [Jumpstart Your Issue Auto Resolution](https://www.servicenow.com/docs/access?context=jumpstart-issue-auto-resolution&family=xanadu&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities of Issue Auto Resolution within your ServiceNow platform.
- [Jumpstart Your Process Mining](https://www.servicenow.com/docs/access?context=jumpstart-process-mining&family=xanadu&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities of Process Mining.
- [UX: Taxonomy Review and Design](https://www.servicenow.com/docs/access?context=ux_review_unified_taxonomy&family=xanadu&ft:locale=en-US): Optimizes content structure and navigation in your portal, with a focus on Knowledge and Catalog to improve usability and help users easily find the correct information.
- [Common Service Data Model \(CSDM\) Assessment - Business Services \(Run\) - Advanced](https://www.servicenow.com/docs/access?context=csdm_assessment_business_services&family=xanadu&ft:locale=en-US): Provides an assessment and guidance for CSDM Run maturity, including Business Services, Business Service Offerings, Request Catalog Items, and \(Business\) Service Portfolio.
- [Common Service Data Model \(CSDM\) Assessment Technical Services \(Walk\) - Advanced](https://www.servicenow.com/docs/access?context=csdm_assessment_technical_services&family=xanadu&ft:locale=en-US): Provides an assessment and guidance for CSDM Walk maturity, including Technical Services and Technical Service Offerings.
- ServiceNow Protected Platform – Australia \(SPP-AU\) versions of Accelerators are available, where applicable. The [Accelerator catalog](https://www.servicenow.com/docs/access?context=accelerator-catalog&family=xanadu&ft:locale=en-US) is updated with this information.
- **[HealthScan](https://www.servicenow.com/docs/access?context=healthscan&family=xanadu&ft:locale=en-US)**
- Consent for the self-service capability that automates monthly Health Assessment scans and reports to provide details that can help you to improve the health of your ServiceNow platform implementation.
- Consume HealthScan service environment script outputs in a clear format for Self-hosted NSG Air-gapped customers.
- Access HealthScan commercial features as a GCC or NSC customer.
- **[Value Journey](https://www.servicenow.com/docs/access?context=impact-value-journey&family=xanadu&ft:locale=en-US)**
- Use the auto generated objectives and outcomes to save time and effort in the Impact Value Journey.
- View monthly or quarterly trends and curated recommendations for generated outcomes. See Trends, Benchmarks, and recommendations related to the outcome.
- Trends and Benchmarks will be available for outcomes with data.
- Use the Data Collection App, available from the ServiceNow® Store, to transfer data automatically into your Impact portal.
- **[Impact Instance Observer](https://www.servicenow.com/docs/access?context=io-overview&family=xanadu&ft:locale=en-US)**
- Detect additional anomalies for 16 metrics with Release 18.
- Configure self-serve alerts for Garbage Collection using Host Health.
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Yokohama
|
- **[Impact Store Application](https://www.servicenow.com/docs/access?context=impact-store-app&family=yokohama&ft:locale=en-US)**
- [Impact Home page](https://www.servicenow.com/docs/access?context=impact-in-platform-home&family=yokohama&ft:locale=en-US)Use the Impact home page, an organized collaborative portal, which guides you to your relevant content and helps focus and accomplish your tasks with seamless interaction with Impact application features.
- [Use Guided Setup to synchronize and migrate data to the Impact Store Application](https://www.servicenow.com/docs/access?context=guided-setup-impact-in-app&family=yokohama&ft:locale=en-US): Use the simplified interface to synchronize and configure your Impact Store App with the Impact Delivery Instance.
- [Grant temporary instance access to your Impact Squad](https://www.servicenow.com/docs/access?context=hop-access-impact-squad&family=yokohama&ft:locale=en-US) to facilitate effective support and rapid issue resolution.
- [Convert an Impact entity to SPM entity as a work item](https://www.servicenow.com/docs/access?context=convert-spm-entity-impact-entity-recommendations&family=yokohama&ft:locale=en-US): Create an Impact entity and associate the SPM record details to it, which helps you to avoid manual intervention in converting the entities from Impact to SPM portals to avoid duplication of entities in the process.
- [Using recommendations list in Impact home page](https://www.servicenow.com/docs/access?context=using-recommendations-iip-ws&family=yokohama&ft:locale=en-US):
- Sort the recommendations list using the search and filter options by entering a keyword or phrase to narrow down the list and find the recommendations that you’re looking for.
- Convert Impact recommendations and free-form initiatives into actionable, trackable Strategic Portfolio Management \(SPM\) or Collaborative Work Management \(CWM\) work items. [Creating work items using recommendations and initiatives](https://www.servicenow.com/docs/access?context=creating-work-items-using-recommendations-and-initiatives&family=yokohama&ft:locale=en-US).
- [Impact Store Application product adoption](https://www.servicenow.com/docs/access?context=impact-in-platform-product-adoption&family=yokohama&ft:locale=en-US)
- Use the Product Adoption Roadmap \(PAR\) to view a recommended implementation sequence for your capabilities:
- [Create and publish a product adoption roadmap](https://www.servicenow.com/docs/access?context=create-product-adoption-roadmap&family=yokohama&ft:locale=en-US): Use pre-defined ServiceNow templates or build from your own.
- Use Product Adoption Roadmap Templates with pre-defined sequence of capabilities for ITSM \(\(IT Service Management\)\), ITOM \(\(IT Operations Management\)\), and Security Operations.
- View and edit phase-specific notes for a capability to understand prerequisites, plan training, and additional implementation considerations.
- Customize your roadmap by adding or removing capabilities as needed.
- Request Related Accelerators \(if available\) to improve adoption of the capabilities
- [Manage Capabilities Map](https://www.servicenow.com/docs/access?context=manage-capability-maps&family=yokohama&ft:locale=en-US):
- Explore, track, and manage the descriptions, notes, and related resources for your entitled capabilities.
- Use the updated Data Collection Content Packs to automatically transfer Impact Value Metrics to the centralized Impact instance to manage the Value Journey, including Setting Value Baselines and Targets, Outcome Performance Reviews, and the Value Report.
- Use the Capability Details page to view and manage comprehensive information related to a capability in your product adoption journey. The full-page layout replaces the previous pop-up view, making it easier to access, navigate and manage important details, such as usage status and notes in one centralized location.
- View and add adoption guidance for different phases, such as prerequisites and implementation instructions in notes specific to a phase.
- Measure a selected business objective under the same product across multiple ServiceNow instances. Use the Instance option on the Objectives and Outcomes, and Outcomes Insights to filter business objectives and outcomes by the ServiceNow instance. Add and edit the business objectives connected to the capability.
- [Impact Platform Health](https://www.servicenow.com/docs/access?context=impact-healthscan-store-app&family=yokohama&ft:locale=en-US):
- Use Proactive Code Check to track compliance against coding leading practices and organizational standards.
- Activate Proactive Code Check in the Health Store Application to scan update sets and check compliance standards and adherence to leading practices.
- Scan update sets for leading practice violations in a non-production environment with Proactive Code Check and improve code quality, reduce errors, and enhance system stability.
- **[Impact Delivery Instance \(formerly Impact Digital Experience\)](https://www.servicenow.com/docs/access?context=impact-digital-experience&family=yokohama&ft:locale=en-US)**
- [Connect to the provider instance](https://www.servicenow.com/docs/access?context=connect-instance-impact-store-app&family=yokohama&ft:locale=en-US): The administrator or a named contact log in to your instance to facilitate the connection of data with the Impact Store Application.
- [Product Adoption](https://www.servicenow.com/docs/access?context=product-adoption&family=yokohama&ft:locale=en-US): Start an initiative from an individual capability to log and track your activities toward the implementation. The reference of the created initiative is available in the capability details and initiatives roadmap. The reference of the created initiative is available in the capability details and initiatives roadmap.
- [Healthscan definitions updates: May 2025 store](https://www.servicenow.com/docs/access?context=healthscan-definitions-may-store&family=yokohama&ft:locale=en-US): Some HealthScan definitions have been updated or deprecated for the May store release.
- **[Accelerator catalog](https://www.servicenow.com/docs/access?context=accelerator-catalog&family=yokohama&ft:locale=en-US)**
- [Jumpstart Your Employee Journey Management](https://www.servicenow.com/docs/access?context=jumpstart-employee-journey-management&family=yokohama&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities of Employee Journey Management.
- [Jumpstart Your Knowledge Management](https://www.servicenow.com/docs/access?context=jumpstart-knowledge-management&family=yokohama&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities of Knowledge Management.
- [Jumpstart Your Legacy Workflow Migration](https://www.servicenow.com/docs/access?context=jumpstart-legacy-workflow-migration&family=yokohama&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities of Legacy Workflow Migration.
- [Jumpstart Your Now Assist for CSM](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-csm&family=yokohama&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities of Now Assist for CSM.
- [Jumpstart Your Now Assist Skill Kit](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-skill-kit&family=yokohama&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities of Now Assist Skill Kit.
- [Jumpstart Your Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-virtual-agent&family=yokohama&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities of Now Assist in Virtual Agent.
- [Jumpstart Your Strategic Portfolio Management – Resource Management Workspace](https://www.servicenow.com/docs/access?context=jumpstart-strategic-portfolio-management-resource-management-workspace&family=yokohama&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities of Resource Management Workspace within SPM.
- [Jumpstart Your GenAI](https://www.servicenow.com/docs/access?context=jumpstart-gen-ai&family=yokohama&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities of ServiceNow® Generative AI application \(Artificial Intelligence\)
- [Release and Deployment Advisory for Pro-code Development](https://www.servicenow.com/docs/access?context=release-deployment-advisory-pro-code-development&family=yokohama&ft:locale=en-US): Provides guidance to assist pro-code developers in the tools and techniques to release and deploy ServiceNow application configurations and customizations.
- UX: The basics to unlock your ServiceNow success
- [UX: Why It Matters and How to Apply It](https://www.servicenow.com/docs/access?context=ux-why-it-matters-how-to-apply-it&family=yokohama&ft:locale=en-US): Takes examples directly from your instance to demonstrate how improving UX can directly influence the success of your ServiceNow investment.
- [LSD Maturity Assessment](https://www.servicenow.com/docs/access?context=lsd-maturity-assessment&family=yokohama&ft:locale=en-US): Provides guidance on fine-tuning your Legal Service Delivery \(LSD\) on the ServiceNow platform.
- [Introduction to CMDB: Ingestion](https://www.servicenow.com/docs/access?context=introduction-to-cmdb-ingestion&family=yokohama&ft:locale=en-US): Demonstrates the possibilities and capabilities of automating and standardizing the data entry from the input sources for their Configuration Management Database \(CMDB\).
- [Extend Your AI Search](https://www.servicenow.com/docs/access?context=extend-your-ai-search&family=yokohama&ft:locale=en-US): Provides prescriptive guidance on extending your AI Search beyond foundational levels.
- [Jumpstart Your Subscription Management](https://www.servicenow.com/docs/access?context=Jumpstart-your-subscription-management&family=yokohama&ft:locale=en-US): Provides a demonstration of the possibilities and capabilities available with the Subscription Management Application in your instance.
- [Jumpstart Your AI Agent Studio](https://www.servicenow.com/docs/access?context=jumpstart-ai-agent-studio&family=yokohama&ft:locale=en-US): Provides Impact customers with an overview and applied demonstration of AI agents within the platform.
- **[Impact Instance Observer](https://www.servicenow.com/docs/access?context=io-overview&family=yokohama&ft:locale=en-US)**
- Use [Root Cause Correlation](https://www.servicenow.com/docs/access?context=root-cause-correlation&family=yokohama&ft:locale=en-US) to resolve issues that are identified by configured alerts and drill directly into the records causing the issues.
- [Instance Observer user configurable dashboard](https://www.servicenow.com/docs/access?context=user-configurable-dashboard&family=yokohama&ft:locale=en-US): Create your own dashboard according to your preferences of metrics to help analyze the health of your system in a snapshot or use the default home page to see a snapshot of instance overall health with key insights, such as performance, reliability, and availability at a glance with the available widgets.
- Use the Instance Observer Seats Add-on to obtain additional seats to your eligible Impact package.
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Zurich
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- **[\[Placeholder link text to key bundle-ipact.impact-healthscan-store-app\]](https://www.servicenow.com/docs/access?context=impact-healthscan-store-app&family=zurich&ft:locale=en-US)**
- Implement Scan Engine to enable proactive management of instance quality, compliance, and performance.
- Examine ServiceNow instances for violations of the active leading practice definitions and report violations that are stored in the Scan Findings table.
- View existing or resolved findings that resulted from the instance scans or from summarized and detailed scan information.
- Empower developers to receive real-time, AI-driven recommendations within their workspace to identify and resolve code quality issues, enabling adherence to ServiceNow leading practices and reducing technical debt proactively.
- **[GenAI-powered Root Cause Remediation](https://www.servicenow.com/docs/access?context=generative-ai-root-cause-anal&family=zurich&ft:locale=en-US)**
Identify the cause of performance issues and receive suggestions for corrective actions by implementing root cause remediation \(RCR\) after generating the root cause summary \(RCS\).
- **[Performance insights in user-configurable dashboard](https://www.servicenow.com/docs/access?context=io-performance-insights&family=zurich&ft:locale=en-US)**
Assess the performance status of your ServiceNow instances using the ML-based instance performance widget.
- **[Analyze user experience and monitor application performance in Instance Observer](https://www.servicenow.com/docs/access?context=io-app-mon-perf-analy&family=zurich&ft:locale=en-US)**
Monitor response times using operational metrics.
- **[Generative AI-powered Root cause analysis](https://www.servicenow.com/docs/access?context=generative-ai-root-cause-anal&family=zurich&ft:locale=en-US)**
Generate a structured root cause summary using a large language model \(LLM\) anomaly detection system that can automate the process and analyze system logs, performance metrics, and alerts. This root cause summary simplifies the analysis process and helps to diagnose the problem before the issue occurs.
**Note:**
The Generative AI-powered summarization component is not available to users in the regulated market.
- **[Instance Observer alerts for Guided-tier customers](https://www.servicenow.com/docs/access?context=io-alerts-guided-cust&family=zurich&ft:locale=en-US)**
The top six alert cards evaluated to be most important based on alerts that users have used and benefited from in the past are now available to Guided-tier Instance Observer customers in addition to the Advanced-tier and Total-tier customers.
- **[Use popular alerts to receive notifications](https://www.servicenow.com/docs/access?context=io-alerts-popular-total-adv-cust&family=zurich&ft:locale=en-US)**
View the most popular alerts displayed on the first page of the Configure Alerts page. You can also set up alerts and view notifications.
- **[Triage a ServiceNow instance based on nodes](https://www.servicenow.com/docs/access?context=io-triage-sn-instance&family=zurich&ft:locale=en-US)**
Triage your ServiceNow instances based on production nodes that are categorized as All, Generic, Worker, and UI nodes. This categorization removes unhelpful irrelevant standby nodes and helps triage useful production nodes.
- **[Custom Performance report](https://www.servicenow.com/docs/access?context=instance-observer-reporting&family=zurich&ft:locale=en-US)**
Generate a custom report selecting a maximum of 20 metrics and a minimum of one metric from a wide range of 90 metrics available across the Instance Observer application. This report is almost the same as Performance Trend report, however it offers you the flexibility to choose more metrics from the performance categories in the Performance page and build a dynamic report, and also to customize how charts are displayed in the report.
- **[Accelerator request](https://www.servicenow.com/docs/access?context=accelerator-request&family=zurich&ft:locale=en-US)**
Request and manage accelerators across different instances from both Impact Delivery Instance and Impact Store Application. Interact with the experts in Impact from the Impact Store Application.
- **[Accelerator Catalog](https://www.servicenow.com/docs/access?context=accelerator-catalog&family=zurich&ft:locale=en-US)**
Use the following new accelerators:
Technical Accelerators:
- [Jumpstart Your CSDM:Crawl](https://www.servicenow.com/docs/access?context=jumpstart-your-CSDM-crawl&family=zurich&ft:locale=en-US): Get an overview of the crawl phase of the Common Service Data Model \(CSDM\) maturity journey, a brief assessment of current crawl data, and actionable steps to complete the phase.
- [Jumpstart Your External Content Connectors \(XCC\)](https://www.servicenow.com/docs/access?context=jumpstart-your-external-content-connectors&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of External Content Connectors \(XCC\).
- [Jumpstart Your Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=jumpstart-your-now-assist-document-intelligence&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of Now Assist in Document Intelligence.
- [Jumpstart Your Strategic Portfolio Management-Project Workspace](https://www.servicenow.com/docs/access?context=jumpstart-your-SPM-project-workspace&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of Project Workspaces within Strategic Portfolio Management \(SPM\).
- [Jumpstart Your Workflow Automation: Playbooks](https://www.servicenow.com/docs/access?context=jumpstart-your-workflow-automation-playbooks&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of playbooks in Workflow Studio.
- [Jumpstart Your AI Control Tower](https://www.servicenow.com/docs/access?context=jumpstart-your-ai-control-tower&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of ServiceNow’s AI Control Tower.
- [Jumpstart Your SPM-Collaborative Work Management](https://www.servicenow.com/docs/access?context=jumpstart-your-spm-collaborative-work-management&family=zurich&ft:locale=en-US): Get a demonstration of how customers can set up and utilize CWM to plan, manage, visualize, and collaborate on work with their teams.
- [Jumpstart Your Now Mobile for Employees](https://www.servicenow.com/docs/access?context=jumpstart-your-now-mobile-for-employees&family=zurich&ft:locale=en-US): Get an introduction and overview of the base system capabilities and a demonstration of the configuration steps needed to get started with Now Mobile.
- [Jumpstart Your ITOM Discovery](https://www.servicenow.com/docs/access?context=jumpstart-your-itom-discovery&family=zurich&ft:locale=en-US): Get foundational guidance for successful IT Operations Management \(ITOM\) Discovery implementation, and a demonstration of its possibilities and capabilities.
Strategic Accelerators:
- [ITOM Maturity Accelerator](https://www.servicenow.com/docs/access?context=ITOM-maturity-assessment&family=zurich&ft:locale=en-US): Get guidance on fine-tuning IT Operations Management \(ITOM\) with a base-level understanding of maturity tied to business outcomes.
- [Stakeholder Path to Value](https://www.servicenow.com/docs/access?context=stakeholder-path-to-value&family=zurich&ft:locale=en-US): Get deep qualitative insights into how process owners and key stakeholders utilize the ServiceNow platform to deliver vital services across the organization.
- [Foundations of AI Governance](https://www.servicenow.com/docs/access?context=foundations-of-ai-governance&family=zurich&ft:locale=en-US): Foundational knowledge that will help you start your AI Management journey and take control of your AI deployments.
- **[Outcomes based contextual learning recommendations](https://www.servicenow.com/docs/access?context=contextual-learning-recommendations&family=zurich&ft:locale=en-US)**
- View the recommendations for the most relevant personalized course recommendations based on your performance context to help you strengthen specific skills.
- View the recommendation for every capability. Multiple courses are available for some recommendations.
- **[Value management](https://www.servicenow.com/docs/access?context=impact-in-platform-business-outcomes&family=zurich&ft:locale=en-US)**
[Value reports](https://www.servicenow.com/docs/access?context=business-value-reports&family=zurich&ft:locale=en-US)
- Use value reports to evaluate the impact of improvements in key success metrics over time and translate them into operational and monetary value.
- View a report created by your delivery team for a product implemented across multiple ServiceNow instances. This feature is available only to Total-tier and Advanced-tier customers, or Guided-tier customers subscribed to the accelerator-for-value reports.
[Gen AI based outcome summarization](https://www.servicenow.com/docs/access?context=gen-ai-based-outcome-summarizatio&family=zurich&ft:locale=en-US)
- Collect information from multiple areas like adoption, metrics, and initiatives, and generate key insights.
- View the outcome metrics for a positive or negative trend.
- Monitor which recommended applications are adopted over time to determine effectiveness.
- Track the consumption of related accelerators to support outcomes and identify any gaps or underused accelerators.
[Install dependent plugins](https://www.servicenow.com/docs/access?context=dc-install-plugins&family=zurich&ft:locale=en-US)
Install at least one dependency plugin to enable data collection jobs in Impact value management data collection apps. For Strategic Portfolio Management, two dependency plugins must be installed to enable data collection functionality.
- **[Work items](https://www.servicenow.com/docs/access?context=creating-work-items-using-recommendations-and-initiatives&family=zurich&ft:locale=en-US)**
- Create a work item from a capability mapped to a Product Adoption Roadmap, and view the created work item in the Work Items section of the details page of the capability.
- Manage and track the SPM and \(CWM\) work items created in Impact on the Work Items page.
- Access a centralized Work Items page to track and manage all the SPM and CWM work items created in Impact.
- Filter and track work items using aspects like Impact source, state, progress, and status.
- **[Product Adoption](https://www.servicenow.com/docs/access?context=product-adoption&family=zurich&ft:locale=en-US)**
- Update information by editing the Usage Status directly on the details page of each capability.
- View the last updated information of the Capabilities Map, including the user and the timestamp.
- View who is editing the Product Adoption Roadmap when it is in the locked state.
- Filter and view overall adoption status by product using the Product filter drop-down list.
- Product Adoption Roadmap templates are now available for Customer Service Management, Field Service Management, and Governance, Risk, and Compliance.
- Unlock a locked Product Adoption Roadmap if you have an Impact admin or platform owner role. When you unlock it, all changes to the current version are discarded and the Product Adoption Roadmap reverts to its last published version.
- View a Now Assist generated summary of description, features, benefits, and related resources when you select a capability.
- Filter entitled capabilities by the subscriptions.
- View which subscriptions provide entitlement to an entitled capability in the **Included with these subscriptions** section when you select a capability.
- **[Consumption Report](https://www.servicenow.com/docs/access?context=ide-consumption-report&family=zurich&ft:locale=en-US)**
The Consumption report provides an overview of your Impact tier features and their usage, which helps you identify your underused or unused Impact benefits.
[Gen AI based consumption report summarization](https://www.servicenow.com/docs/access?context=gen-ai-based-consumption-report-summarization&family=zurich&ft:locale=en-US)
- Monitor the overall consumption of the accelerator in your plan. This information could include status details for ongoing, completed, and not yet started accelerators.
- View the usage details for the Instance observer and Developer Support seats.
- View the overall summary of the active Now Support cases and the enhanced case response time for Impact P1 and P2 support cases for your account.
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Australia
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- **[Now Assist for Platform Health](https://www.servicenow.com/docs/access?context=impact-health-agent&family=australia&ft:locale=en-US)**
Help customers proactively identify, prioritize, and resolve technical debt by using the collection of AI-native tools embedded within the Impact Platform Health experience.
Track and resolve issues in developer code throughout the end-to-end workflow by reviewing and applying AI-recommended fixes through the [Remediate Scan Engine findings with Now Assist](https://www.servicenow.com/docs/access?context=code-fix-ai-remediation-agent&family=australia&ft:locale=en-US), which provides AI-generated code fixes for leading practice violations.
- **[New Accelerators in the Australia Release](https://www.servicenow.com/docs/access?context=new-accelerators-australia-release&family=australia&ft:locale=en-US)**
Jumpstart your Impact Platform health, Data privacy, Walk-up experience, Digital product release, Modern change management, Major incident management, CSDM for service operations, and Integration hub by using technical Accelerators.
Improve your business outcomes by using the OCM: Preparing for change and adopt AI governance impact strategy Accelerators.
Assess your CSDM maturity, improve CSDM Data modeling, and accelerate your portal’s user experience with the help of usage insights and virtual agent experience design provided by the architecture Accelerators.
- **[Alert card to capture long pending jobs](https://www.servicenow.com/docs/access?context=io-long-pending-job-alert-card&family=australia&ft:locale=en-US)**
Get timely notifications of pending jobs based on their lateness duration and act on them to reduce the risk of downstream failures and SLA misses. The Long Pending Jobs alert card identifies jobs that breach predefined lateness thresholds.
- **[Configure IO alert notifications for a ServiceNow instance](https://www.servicenow.com/docs/access?context=io-receive-notification-customer-conf-webhook&family=australia&ft:locale=en-US)**
Receive timely notifications on failures in customer-configured webhook integrations caused by invalid URLs or credentials that go unnoticed until runtime.
- All URLs are now validated before integrations.
- Daily system notifications are indicated by a bell icon and through email notifications.
- Alert Console alerts provide real-time visibility.
- **[Roles installed with Impact](https://www.servicenow.com/docs/access?context=impact-roles&family=australia&ft:locale=en-US)**
Grant selected users with partner accounts access to the Impact Store Application through the new **Impact Partner** role. Users assigned with the partner role can efficiently manage Impact for their customers. You can view the users added as partners on the Impact homepage.
- **[Manage Capabilities Maps for the Impact Store Application](https://www.servicenow.com/docs/access?context=manage-capability-maps&family=australia&ft:locale=en-US)**
The Capabilities Map homepage now shows true application capabilities organized by product line.
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