---
title: Combined Now Assist for Field Service Management \(FSM\) release notes for upgrades from Washington DC to Australia
description: Consolidated page of all release notes for Now Assist for Field Service Management \(FSM\) from Washington DC to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-washingtondc-australia/australia-washingtondc-nowassistforfieldservicemanagementfsm-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-07-09"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---

# Combined Now Assist for Field Service Management \(FSM\) release notes for upgrades from Washington DC to Australia

Consolidated page of all release notes for Now Assist for Field Service Management \(FSM\) from Washington DC to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Field Service Management \(FSM\) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Now Assist for Field Service Management \(FSM\) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Now Assist for Field Service Management \(FSM\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

-   **Now Assist context menu for KB creation**

Use the enhanced Now Assist context menu to rewrite knowledge articles with generative AI. Opt to shorten or expand upon the existing content within articles.

-   **[Multilingual support for Now Assist for FSM skills](https://www.servicenow.com/docs/access?context=na-fsm-supporting-info&family=xanadu&ft:locale=en-US)**

Generate knowledge articles in multiple languages for work order tasks using the new multilingual support in Now Assist for FSM skills.


-   **[KB Generation](https://www.servicenow.com/docs/access?context=na-fsm-generate-kb-article&family=xanadu&ft:locale=en-US)**

Generate knowledge articles from work order tasks so agents can resolve known issues faster.

-   **[Sidebar summarization](https://www.servicenow.com/docs/access?context=na-fsm-summarize-sidebar-platform&family=xanadu&ft:locale=en-US)**

Summarize Sidebar discussions from the platform and the Mobile Agent application.


</td></tr><tr><td>

Yokohama

</td><td>

-   **[New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US)**

Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

-   **[Custom template and custom prompt support](https://www.servicenow.com/docs/access?context=customize-a-skill&family=yokohama&ft:locale=en-US)**

As an admin, you can clone the KB generation skill and customize the input fields. You can also clone the Work order task summarization skill, then access the skill in the Now Assist skill kit, and update the prompts.


-   **[Create an Assistant for Field Service Management](https://www.servicenow.com/docs/access?context=activate-virtual-agent-for-field-service-management&family=yokohama&ft:locale=en-US) to do the following:**
    -   Initiate the Now Assist panel from a work order task record or the **My tasks** tab.
    -   Provide technicians with a consistent and intuitive interface for quick and effortless interaction.
    -   Display a summary of work order tasks.
-   **[Use conversational search for technician support](https://www.servicenow.com/docs/access?context=use-conversational-search-for-technician-support&family=yokohama&ft:locale=en-US) to do the following:**
    -   Enable technicians to ask questions in natural language for quick and clear answers.
    -   Enable technicians to receive accurate and reliable responses sourced exclusively from the Knowledge Base.
    -   Provide technicians with context-aware follow-ups, including related parts or steps, for better support.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Now Assist for Field Service Management \(FSM\) features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

-   **[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US)**

Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview &amp; New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).

-   **[Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US)**

The new default behavior works as follows:

    -   New customers: When you install a Now Assist product, designated skills are turned on automatically.
    -   Existing customers who are upgrading \(starting with Yokohama Patch 11\): Any previously unconfigured skill is turned on automatically \(the skill was never configured and turned on, then turned off again\). Previously configured skills that were turned on, then off, remain inactive.
-   ****

-   **[Removed prompt headers](https://www.servicenow.com/docs/access?context=cust-now-assist-fsm-wot-summarization-skill&family=yokohama&ft:locale=en-US)**

The prompt headers have been removed from the work order summarization skill to support third-party Large Language Models \(LLMs\). You can now customize prompts via a hyperlink to the Now Assist skill.


</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Now Assist for Field Service Management \(FSM\) features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Now Assist for Field Service Management \(FSM\) features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Now Assist for Field Service Management \(FSM\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

Now Assist features are available with activation of the Now Assist for FSM plugin. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=xanadu&ft:locale=en-US).

</td></tr><tr><td>

Yokohama

</td><td>

Now Assist features are available with activation of the Now Assist for FSM plugin. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US).

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Now Assist for Field Service Management \(FSM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

The Now Assist for FSM application requires Field Service Management.

</td></tr><tr><td>

Yokohama

</td><td>

The Now Assist for FSM application requires Field Service Management.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Field Service Management \(FSM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Now Assist for Field Service Management \(FSM\), such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Now Assist for Field Service Management \(FSM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Now Assist for Field Service Management \(FSM\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

-   Create knowledge articles from work order task information using generative AI.
-   Summarize Sidebar discussions using generative AI.

 See Now Assist for Field Service Management \(FSM\) for more information.

</td></tr><tr><td>

Yokohama

</td><td>

[Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US)

-   Review changes to Now Assist usage measurement.
-   Some Now Assist skills, agents, and agentic workflows are on by default.
-   Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.

 Yokohama Patch 6

-   Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
-   Clone and customize skills.
-   Edit prompts using the Now Assist skill kit.

 Yokohama Patch 3

-   Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist in Virtual Agent.

-   Use Now Assist in Virtual Agent for mobile to summarize work order tasks.
-   Explore conversational search in the Now Assist panel with results from Knowledge Base articles.

 See Now Assist for Field Service Management \(FSM\) for more information.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-washingtondc-australia/rn-combined-intro.md)