---
title: Combined Sidebar release notes for upgrades from Washington DC to Australia
description: Consolidated page of all release notes for Sidebar from Washington DC to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/delta-washingtondc-australia/australia-washingtondc-sidebar-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-07-09"
reading_time_minutes: 5
breadcrumb: [Products combined by family]
---

# Combined Sidebar release notes for upgrades from Washington DC to Australia

Consolidated page of all release notes for Sidebar from Washington DC to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Sidebar release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Sidebar to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Sidebar.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

-   **Participant suggestions**

Sidebar displays a list of participants who may be helpful in solving a customer's issue in the existing conversation.


</td></tr><tr><td>

Xanadu

</td><td>

-   **[Add user groups to Sidebar discussions](https://www.servicenow.com/docs/access?context=using-sidebar&family=xanadu&ft:locale=en-US)**

In addition to individual users, you can now add user groups to Sidebar discussions.

-   **[Use Sidebar on Mobile Platform for agents](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=xanadu&ft:locale=en-US)**

If you're an agent, use Sidebar, which is now available on the Mobile Platform.

-   **[Create Sidebar discussions on all record types](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=xanadu&ft:locale=en-US)**

Create Sidebar discussions on all record types, and not just on interaction and task-based records.

-   **[Use different expert finder services in Sidebar](https://www.servicenow.com/docs/access?context=configure-sidebar&family=xanadu&ft:locale=en-US)**

Use different expert finder services depending on where you access Sidebar from.

-   **[Use the chat summarization quick action](https://www.servicenow.com/docs/access?context=using-sidebar&family=xanadu&ft:locale=en-US)**

Generate a chat summarization by using a quick action.


</td></tr><tr><td>

Yokohama

</td><td>

-   **[Exploring Sidebar](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=yokohama&ft:locale=en-US)**

Integrate Sidebar and Slack to enable the users of both platforms to seamlessly collaborate with each other.

-   **[Using Sidebar](https://www.servicenow.com/docs/access?context=using-sidebar&family=yokohama&ft:locale=en-US)**

Create standalone Sidebar conversations that aren’t associated with a specific record.

-   **[Using Sidebar](https://www.servicenow.com/docs/access?context=using-sidebar&family=yokohama&ft:locale=en-US)**

Create private discussions on a record that are accessible only to the participants within that discussion.


</td></tr><tr><td>

Zurich

</td><td>

-   **[Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US)**

Use threaded replies to answer Sidebar messages without adding clutter to the main discussion.


</td></tr><tr><td>

Australia

</td><td>

-   **[Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US)**

Customize the subject title for Sidebar discussions by replacing the default short description with any field from the record.

-   **[Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US)**

Move and resize the Sidebar chat window using the dynamic window framework.

-   **[Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US)**

Create a standalone Sidebar discussion that is not tied to a specific record.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Sidebar features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Sidebar features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Sidebar features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Sidebar.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

Install Sidebar by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US).

</td></tr><tr><td>

Xanadu

</td><td>

Install Sidebar by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US).

</td></tr><tr><td>

Yokohama

</td><td>

Install Sidebar by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US).

</td></tr><tr><td>

Zurich

</td><td>

Sidebar is a ServiceNow AI Platform feature part of the Omni-Experience Standard Feature Set. For details, see [Installing Sidebar](https://www.servicenow.com/docs/access?context=install-sidebar&family=zurich&ft:locale=en-US).

</td></tr><tr><td>

Australia

</td><td>

Sidebar is a ServiceNow AI Platform feature that is active by default.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Sidebar we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Sidebar we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Sidebar, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Sidebar we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

No updates for this release.

</td></tr><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Sidebar we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Washington DC

</td><td>

When you select participants to join an existing conversation, Sidebar displays a list of participants who may be helpful in solving a customer's issue.

 See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=washingtondc&ft:locale=en-US) for more information.

</td></tr><tr><td>

Xanadu

</td><td>

-   In addition to individual users, you can now add user groups to Sidebar discussions.
-   Use Sidebar on the Mobile Platform if you're an agent.
-   Create Sidebar discussions on all record types, and not just on interaction and task-based records.
-   Use different expert finder services depending on where Sidebar is accessed from.
-   Generate a chat summarization by using a quick action.

 See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=xanadu&ft:locale=en-US) for more information.

</td></tr><tr><td>

Yokohama

</td><td>

-   Integrate Sidebar with Slack to enable users of both platforms to communicate with each other.
-   Create standalone Sidebar conversations that aren’t associated with a record.
-   Create private discussions on a record that are accessible only to the participants within that discussion.

 See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

Prevent Sidebar discussions from becoming cluttered by using threaded replies when responding to messages.

 See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

-   Move and resize the chat window using the Sidebar new dynamic window framework.
-   Create standalone Sidebar discussions.

 See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/delta-washingtondc-australia/rn-combined-intro.md)