---
title: Combined Lead Management release notes for upgrades from Xanadu to Australia
description: Consolidated page of all release notes for Lead Management from Xanadu to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia/australia-xanadu-leadmanagement-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-10-09"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---

# Combined Lead Management release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Lead Management from Xanadu to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Lead Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Lead Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Lead Management.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

-   **[Create a lead](https://www.servicenow.com/docs/access?context=create-new-lead&family=xanadu&ft:locale=en-US)**

Create and manage your leads for potential sales opportunities.

-   **[Needs analysis using lead workspace](https://www.servicenow.com/docs/access?context=lead-management-use-needs-analysis&family=xanadu&ft:locale=en-US)**

Understand your lead's needs through questionnaires, and recommend and capture the product offering through lead line items.

-   **[Manage leads using Kanban view](https://www.servicenow.com/docs/access?context=lead-management-use-kanban-view&family=xanadu&ft:locale=en-US)**

Quickly assess the status of your various leads by navigating and visualizing these leads across different stages with the help of a Kanban board that shows a card-based view of your leads.

-   **[Nurture leads and track lead activities](https://www.servicenow.com/docs/access?context=lead-management-use-emails-tab&family=xanadu&ft:locale=en-US)**

Compose emails, create tasks, and schedule appointments to nurture leads by tracking the interest and need analyses of your leads.

-   **[Convert leads to opportunities](https://www.servicenow.com/docs/access?context=lead-management-use-convert-lead&family=xanadu&ft:locale=en-US)**

Qualify leads by creating opportunities for new and existing contacts.


</td></tr><tr><td>

Yokohama

</td><td>

-   **[REST APIs for Lead Management](https://www.servicenow.com/docs/access?context=create-new-lead&family=yokohama&ft:locale=en-US)**

REST APIs provide the following capabilities:

    -   Integrate lead management with external applications and websites.
    -   Create and modify leads and lead line items from applications like marketing automation systems.
    -   Retrieve leads and lead line items from your ServiceNow instance.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   **[Manage touchpoints](https://www.servicenow.com/docs/access?context=manage-touchpoints-lead&family=australia&ft:locale=en-US)**

Create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle. You can choose between the new meetings construct and existing appointment records for priority meeting scheduling.


 -   **[View touchpoint records for a task](https://www.servicenow.com/docs/access?context=lead-management-use-tasks-tab&family=australia&ft:locale=en-US)**

Record early customer interactions and associate tasks with ongoing engagement throughout the pre‑deal sales lifecycle by:

    -   Creating a touchpoint from a lead to capture interactions such as discovery calls, follow‑up emails, or qualification meetings.
    -   Linking a task to a lead touchpoint to track follow‑up work related to an ongoing engagement until the lead is converted.

</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Lead Management features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Lead Management features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Lead Management features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Lead Management.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US).

</td></tr><tr><td>

Yokohama

</td><td>

-   **Activation information**

Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US).


**Important:** Lead Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).


**Important:** Lead Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Lead Management we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Lead Management we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Lead Management, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Lead Management we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Lead Management we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

-   Create leads on the ServiceNow AI Platform by capturing the interest of prospective customers through various channels, such as website forms, social media, or events.
-   Track the progress of your leads through different stages of the sales cycle.
-   Understand your lead's needs and requirements through questionnaires, and recommend and capture the product offerings through lead line items.
-   Visualize and navigate your leads by using a Kanban board that shows a card-based view of your leads and their stages.
-   Create and assign tasks, send emails, or schedule appointments with leads.
-   Qualify and convert leads to potential customer records and opportunities.

 See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&family=xanadu&ft:locale=en-US) for more information.

</td></tr><tr><td>

Yokohama

</td><td>

-   REST APIs enable seamless integration of lead management with external applications and provide other capabilities.
-   REST APIs enable customers to create, update, and retrieve leads and lead line items from the ServiceNow instance.

 See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   Record early customer interactions and associate tasks with ongoing lead engagement using touchpoints throughout the pre‑deal sales lifecycle.
-   Enable lead agents to create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle.

 See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-xanadu-australia/rn-combined-intro.md)