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Xanadu
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- **[Process Mining evaluation version available](https://www.servicenow.com/docs/access?context=process-mining&family=xanadu&ft:locale=en-US)**
Try sample mining and limited features on the Incident table without an entitlement so you can decide whether the advanced features are beneficial to your organization.
- **[Process Mining graph enhanced with perspectives](https://www.servicenow.com/docs/access?context=set-perspective&family=xanadu&ft:locale=en-US)**
Filter the Process Mining graph by the activity definitions you want to view at a particular time.
- **[Understanding the root cause of inefficiency made easier](https://www.servicenow.com/docs/access?context=annotate-project&family=xanadu&ft:locale=en-US)**
Generate a summary of all work notes to see the history of the inefficiency rather than having to read each individual work note separately.
- **[Configure finding definitions](https://www.servicenow.com/docs/access?context=configuring-finding-definitions&family=xanadu&ft:locale=en-US)**
Configure and view automated and rule-based finding definitions efficiently using a comprehensive guided setup.
- **[Include additional use case analysis in a project automatically](https://www.servicenow.com/docs/access?context=adv-settings&family=xanadu&ft:locale=en-US)**
Set Approval analysis or SLA breach analysis automatically for applicable processes when creating a project so you don't need to make this selection manually.
- **[Variation analysis introduced in Summary and Insights page](https://www.servicenow.com/docs/access?context=summary-insights-dashboard&family=xanadu&ft:locale=en-US)**
Analyze various routes the records in the process took based on parameters like mostly traversed, more steps, and so on. This information is accessible on the Summary and Insights page.
- **[Customize the outline of the process mining graph dashboard](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=xanadu&ft:locale=en-US)**
Customize the orientation of the outline of the process graph set for the current project workbench for nodes within the graph. For example, when using a vertically oriented widget, you might prefer the graph and star diagram to be displayed in a vertical layout rather than a horizontal one.
- **[Inflow and outflow analysis: node star diagram](https://www.servicenow.com/docs/access?context=node-diagram&family=xanadu&ft:locale=en-US)**
View the records for any node or arc from the map dashboard.
- **[Option to filter out incoming or outgoing arcs](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=xanadu&ft:locale=en-US)**
View only incoming or only outgoing arcs to see the inflow/outflow of work for a particular process with respect to other related processes on the graph.
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Yokohama
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- **[Now Assist based work notes analysis](https://www.servicenow.com/docs/access?context=worknotes-analysis&family=yokohama&ft:locale=en-US)**
Work notes analysis is now enhanced using Now Assist to understand the operational reasons behind activity transitions by examining the work notes and comments recorded around the time of these transitions.
- **[Process configuration builder introduced](https://www.servicenow.com/docs/access?context=create-process-config&family=yokohama&ft:locale=en-US)**
Configure and view the process configurations efficiently by using the new comprehensive Process configuration builder. It is a guided setup to configure and view the process configurations.
- **[Content pack importer introduced for process configurations](https://www.servicenow.com/docs/access?context=po-content-pack&family=yokohama&ft:locale=en-US)**
Import and customize the content pack process configuration templates to activate new features. Content pack process configuration templates are now read-only.
- **[Process Mining evaluation project available for HR and CSM](https://www.servicenow.com/docs/access?context=evaluation-pm-inci-manag&family=yokohama&ft:locale=en-US)**
Ability to try out the sample mining and limited features available for HR and CSM without an entitlement. For the advanced features, you can purchase a license.
- **[Access control \(ACL\) rules updated](https://www.servicenow.com/docs/access?context=access-control&family=yokohama&ft:locale=en-US)**
The ACL rules have been updated for broader visibility on the try-out version while also increasing the security.
- No Process Mining role is required to access a shared project and to generate Platform Analytics insights for some tables.
- Some breakdown filters or activity definitions are blocked for certain users based on the column access.
- **[Process Mining performance improved](https://www.servicenow.com/docs/access?context=analyst-workbench-overview&family=yokohama&ft:locale=en-US)**
The following improvements boost Process Mining performance and lead to quicker insights:
- Introduced lazy loading of improvement opportunities and variants for faster workspace loading.
- Introduced applying a transition filter before mining to reduce scope of data and speed up the mining process.
- Improved Process Mining workbench load time.
- **[Transition filters enhanced](https://www.servicenow.com/docs/access?context=node-to-node-conditions&family=yokohama&ft:locale=en-US)**
The enhanced transition filters now provide more flexibility and precision in filtering the process map by providing the following:
- Ability to use `OR` clause on steps to create a more complex and nuanced criteria for process transitions.
- Include predicates like "is empty" and "is not empty" allowing for more refined control over the conditions under which transitions occur, ensuring that workflows are both comprehensive and adaptable to a variety of scenarios.
- Ability to select more than one value with a single click that contains a specific text.
- **[Enhanced the Process Mining engine](https://www.servicenow.com/docs/access?context=set-activity-def&family=yokohama&ft:locale=en-US)**
Key updates include:
- Defining integer fields as activity definitions.
- Grouping journal fields to identify how quickly an agent reacted to an assigned case.
- Defining the order of simultaneous activities on the graph.
- **[Additional breakdown capacity for Process Mining on external data](https://www.servicenow.com/docs/access?context=external-dataset&family=yokohama&ft:locale=en-US)**
Ability to import a maximum of 10 breakdown fields enabling to segment and analyze specific subsets of the external process data using Process Mining.
- **[API for accessing Process Mining data](https://www.servicenow.com/docs/access?context=define-workflow-model&family=yokohama&ft:locale=en-US)**
Create, mine, and access Process Mining data via an API \(ProcessMiningIntegrationAPI\). For more information, see the API documentation.
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Zurich
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- **[Opportunity details page](https://www.servicenow.com/docs/access?context=opportunity-details&family=zurich&ft:locale=en-US)**
Generate highlights to surface key drivers behind process patterns that accelerate decision-making and prioritization of process changes on the Opportunity details page. This page provides the detailed context of every improvement opportunity. It uses Now Assist to help generate highlights.
- **[Idle time analysis](https://www.servicenow.com/docs/access?context=idle-time-analysis&family=zurich&ft:locale=en-US)**
Analyze where cases are waiting to be assigned to agents by tracking and analyzing the time during which the case is assigned to a team but not yet to an agent. Idle time analysis helps identify inefficiencies, such as delays in task assignment or workflow bottlenecks, and helps improve coordination and reduce waiting time within processes. Idle time analysis must be configured in the process configuration.
- **[Touchpoint analysis](https://www.servicenow.com/docs/access?context=touchpoint-analysis&family=zurich&ft:locale=en-US)**
Identify where and how human involvement occurs in a process by using touchpoint analysis. Analyzing the fields that involves human involvement helps you improve your processes, enhancing performance and reducing operational costs. Touchpoint analysis enables you to analyze the workload of transitions and cases. Touchpoint analysis must be configured in the process configuration.
- **[Enhanced data security](https://www.servicenow.com/docs/access?context=set-objectives&family=zurich&ft:locale=en-US)**
Mark a project as restricted to help protect sensitive data and avoid security breaches. Restricted project data is available only to the owner and the users with whom the project is shared.
- **[Share a Process Optimization project](https://www.servicenow.com/docs/access?context=share-project&family=zurich&ft:locale=en-US)**
Share projects through a link that remains unchanged even when the project is updated and remined.
- **[Creation of automation requests and CIMs simplified](https://www.servicenow.com/docs/access?context=submit-automation-idea&family=zurich&ft:locale=en-US)**
When creating an automation or Continual Improvement Management \(CIM\) request from Process Mining, mandatory fields are pre-populated, reducing friction and accelerating time-to-action.
- **[Process Mining integrated with ServiceNow playbook](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=zurich&ft:locale=en-US)**
Process Mining has been integrated with ServiceNow playbook. After analyzing and identifying a process for improvement, export the process to playbook and add subflows or triggers to analyze and refine the flow.
Use the Playbooks icon on the Process Mining Analyst Workbench to export up to 5 routes of a project to ServiceNow playbook. This feature is enabled by Now Assist.
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Australia
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- **[Parallel processing for playbook data introduced](https://www.servicenow.com/docs/access?context=export-to-playbook&family=australia&ft:locale=en-US)**
Analyze ServiceNow Playbooks, including their stages and individual activities using Process Mining. This capability enables Playbook authors and business process owners to do performance evaluations and optimize Playbooks.
- **[Process Step filter \(Previously Transition filter\) & Rule-based Findings enhanced](https://www.servicenow.com/docs/access?context=rule-based-builder&family=australia&ft:locale=en-US)**
Unlock new use cases and drive better process optimization outcomes through the enhanced process step filter and rule-based findings.
- **[Intent and Activity analysis available with Now Assist](https://www.servicenow.com/docs/access?context=now-assist&family=australia&ft:locale=en-US)**
Efficiently summarize \(human\) agent tasks and their sequence in relation to problem types so you can pinpoint areas for improvement and take concrete actions to optimize your processes.
- **[Mine Agentic AI logs](https://www.servicenow.com/docs/access?context=set-objectives&family=australia&ft:locale=en-US)**
Create a Process Mining project on Agentic AI data logs by selecting the designated source from a readily available template.
- **[Integration with Task Mining](https://www.servicenow.com/docs/access?context=task-mining&family=australia&ft:locale=en-US)**
Gain insights on the time the workstation users spend and how they accomplish tasks by analyzing their activities. Uncover inefficiencies, standardize best practices, and identify automation opportunities. You can create a Task Mining project from Opportunity details page and Analyst workbench of Process Mining.
- **[New automated findings introduced](https://www.servicenow.com/docs/access?context=automated-findings&family=australia&ft:locale=en-US)**
Use the following automated findings to identify improvement opportunities where records follow specific patterns:
- Extreme duration \(Node\): Identifies patterns where records stay in a step for a significantly longer duration than usual
- High touchpoints \(Node\): Identifies patterns where a group of records in a step gets updated more often compared to another group to progress to any next step.
- Extreme touchpoints \(Node\): Identifies patterns where a step requires unusually large number of record updates than the normal range to progress to any next step.
- Slow duration \(Node\): Identifies patterns where a group of records stays longer in a step than the average duration of another group.
- **[Multidimensional projects filters](https://www.servicenow.com/docs/access?context=filter-project&family=australia&ft:locale=en-US)**
Make analysis easier by filtering multidimensional projects based on child breakdowns and variants as a substitute for filtering on child attributes.
- **[Evaluation project for security operations available](https://www.servicenow.com/docs/access?context=evaluation-security&family=australia&ft:locale=en-US)**
Try out an evaluation project for security incidents, which can provide improvement opportunities based on assignment group changes, time analysis, priority escalations, and automated indicators such as repeated states and assignment groups. You can target a maximum of 3.6K records that have been closed in the last seven days.
- **[Introduced views to the Platform Analytics workspace for Process Mining](https://www.servicenow.com/docs/access?context=analyst-workbench-dashboard&family=australia&ft:locale=en-US)**
Display specific activity definitions within the Platform Analytics workspace for Process Mining using views. When working with graphs that contain multiple activity definitions, views help filter the map to show only activities relevant to the problem being analyzed.
- **[Multidimensional maps are supported on the Opportunity details page and Platform Analytics components](https://www.servicenow.com/docs/access?context=opportunity-details&family=australia&ft:locale=en-US)**
Quickly analyze process maps with multiple tables through multidimensional maps on the Opportunity details page and Platform Analytics component of Process Mining.
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