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Xanadu
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No updates for this release.
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Yokohama
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- **[New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US)**
Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
- **[ServiceNow Otto for Sourcing and Procurement Operations \(SPO\)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US)**
ServiceNow Otto for SPO includes an agentic workflow that enhances conversational intake capabilities. This AI-powered agent team streamlines user inquiries to sourcing and procurement teams by gathering knowledge, clarifying requests, deflecting common questions, providing product information, and recommending the appropriate purchase plan. For more information, see [Use agentic workflows](https://www.servicenow.com/docs/access?context=agentic-ai-now-assist-spo&family=yokohama&ft:locale=en-US).
The following new skills are available in Now Assist for SPO:
- Negotiation summarization for fulfillers: Summarize negotiations to keep fulfillers informed on their current status, progress, and action items.
- Negotiation event summarization for fulfillers: Summarize negotiation events to keep fulfillers informed on their current status, progress, and action items.
- Purchase order summarization for requesters: Summarize purchase orders to keep requesters informed about their current status, progress, and action items.
- Purchase requisition summarization for requesters: Summarize purchase requisitions to keep requesters informed about their current status, progress, and action items.
- Sourcing request summarization for requesters: Summarize sourcing requests to keep requesters informed about their current status, progress, and action items.
- **[ServiceNow Otto for Supplier Lifecycle Operations \(SLO\)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=yokohama&ft:locale=en-US)**
ServiceNow Otto for SLO includes an agentic workflow to streamline the supplier onboarding process by automating supplier registration. AI agents automate the supplier onboarding process, including data validation, duplicate checking, task generation, and communication with suppliers, streamlining the entire process for faster time-to-activation. For more information, see [\[Placeholder link text to key bundle-stpop.agentic-workflows-na-slo\]](https://www.servicenow.com/docs/access?context=agentic-workflows-na-slo&family=yokohama&ft:locale=en-US).
The following new skills are available in ServiceNow Otto for SLO:
- Conversational intake for suppliers: Suppliers can request profile updates, submit cases, and track inquiry statuses through a conversational interface powered by AI.
- Now Assist summarization panel: Case summaries are generated directly within the Now Assist Panel with no need to open individual case records.
- Multilingual support for summarization: Case details are summarized in the user's preferred language, improving accessibility for global teams.
- **[ServiceNow Otto for Accounts Payable Operations \(APO\)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=yokohama&ft:locale=en-US)**
With the ServiceNow Otto for APO application, AP fulfillers can leverage generative AI capabilities to chat with live agents, submit a request, and track its status.The ServiceNow®Now Assist experience brings generative AI powered purchase order line mapping feature designed to enhance matching accuracy and reducing manual intervention.Generate purchase order summarization using Now Assist skills powered by generative AI.Use agentic workflows in Accounts Payable Operations to resolve invoice inquiry cases raised by employees and suppliers. These workflows also help track associated invoice records efficiently. With an agentic workflow, you can process a high volume of invoice inquiries that come through email attachments to significantly reduce the workload of human agents.
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Zurich
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- **[New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US)**
Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.
- **[ServiceNow Otto for Finance and Procurement](https://www.servicenow.com/docs/access?context=now-assist-fsc-common&family=zurich&ft:locale=en-US)**
The Field Extractor skill extracts the invoice number and supplier invoice number from the inquiry case. The inquiry case is generated through different channels \(emails, virtual agent chats, or web content\). The access control lists \(ACLs\) confirm that only authorized agents can activate or configure the skill.The Supplier summarization skill in Source-to-Pay Operations workspace provides unified view of supplier-related inquiries and pending actions. This feature helps specialists and supplier managers to quickly view a concise summary of supplier-related cases, tasks, and exceptions.The Inquiry classifier skill auto-populates the subcategory of an invoice inquiry case by analyzing its description and short description in the Accounts Payable Operations.
- **[ServiceNow Otto for Sourcing and Procurement Operations \(SPO\) skills in a Virtual Agent chat](https://www.servicenow.com/docs/access?context=now-assist-spo-va-using&family=zurich&ft:locale=en-US)**
Requesters can leverage contextual generative AI by using ServiceNow Otto for SPO in a Virtual Agent chat to complete self-service tasks, such as purchasing products.
- **[ServiceNow Otto for SPO](https://www.servicenow.com/docs/access?context=now-assist-spo&family=zurich&ft:locale=en-US)**
Upload quotes from vendors to request a purchase using the Procurement product recommendation AI agent. Now Assist automatically extracts supplier information, item descriptions, quantities, and pricing from uploaded vendor quotes to pre-fill purchase requisition forms, eliminating manual data entry and accelerating request submission.The Help fulfill procurement requests agentic workflow has been renamed to Conversational intake for sourcing and procurement to better reflect its expanded scope and capabilities.Employees can initiate sourcing and procurement requests conversationally, with the agent automatically applying organizational policies, routing logic, and pre-filling request details for faster completion.To enhance performance and simplify maintenance, the Conversational intake for sourcing and procurement agentic workflow now includes three core AI agents. The Procurement purchasing plan and Procurement sourcing plan AI agents have been consolidated into a single, unified Procurement product recommendation AI agent.
- **Procurement request tracking AI agent**: Finds and summarizes request status details to answer employee inquiries.
- **Procurement product recommendation AI agent**: Recommends products based on organizational buying criteria, creates purchasing or sourcing plans, and guides employees through the checkout or request process.
- **Procurement inquiry analysis AI agent**: Analyzes employee inquiries to determine next steps, routes tasks to the appropriate agent, provides knowledge-based answers, and manages fallback handling for unsupported requests.
- **[ServiceNow Otto for SLO](https://www.servicenow.com/docs/access?context=now-assist-slo&family=zurich&ft:locale=en-US)**
ServiceNow Otto for SLO includes the Coordinate supplier onboarding agentic workflow to streamline the supplier onboarding process by automating supplier registration. AI agents automate the supplier onboarding process by validating profile data and banking details, checking for duplicate suppliers, task generation, communication with suppliers, and final approvals, streamlining the entire process for faster time-to-activation.
To make the workflow more dynamic, the Supplier document strategy generator AI agent creates tasks by referring to a KB article which has all the details about the regions and industry related tasks and documents required for onboarding. The KB article is available as a part of demo data, however, the admin can edit and configure this KB article as required.
The following AI agents in the Coordinate supplier onboarding agentic workflow perform the supplier onboarding tasks:
- **Supplier data steward AI agent**: Validates supplier data and checks for duplicate records, creates an invitation case for the supplier contact and assigns the necessary supplier tasks. Also, if required, communicates to the supplier about missing information that must be updated.
- **Supplier data validator AI agent**: Validates supplier-provided profile information and banking details \(like account name, account ID, and bank name\) in real time.
- **Supplier approval AI agent**: Manages approval or rejection of the supplier onboarding.
- **Supplier document strategy generator AI agent**: Generates a plan to create tasks after referring to the dedicated KB article which includes all the details about the tasks required for onboarding based on the region and industry.
For more information, see [\[Placeholder link text to key bundle-stpop.agentic-workflows-na-slo\]](https://www.servicenow.com/docs/access?context=agentic-workflows-na-slo&family=zurich&ft:locale=en-US).
- **[ServiceNow Otto for APO](https://www.servicenow.com/docs/access?context=now-assist-apo&family=zurich&ft:locale=en-US)**
The ServiceNow Otto for APO includes Inquiry resolution provider agent and Recommend invoice owner which resolves invoice inquiries autonomously and recommends business owner for invoices \(Non-PO, Non-PO type credit memo\).
- The Inquiry resolution provider AI agent processes high volumes of repetitive invoice inquiries through various channels \(web, email, virtual agent, mobile and manual entry\) to significantly reduce the workload of human agents.
- The Recommend invoice owner AI agent identifies the missing business owner through semantic matching or by creating tasks. The Recommend invoice owner agent triggers when a Missing or invalid business owner exception is raised. For more information on the AI agents, see [Use AI agents in ServiceNow Otto for Accounts Payable Operations \(APO\)](https://www.servicenow.com/docs/access?context=using-apo-ai-agents&family=zurich&ft:locale=en-US)
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Australia
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- **[ServiceNow Otto for SPO](https://www.servicenow.com/docs/access?context=now-assist-spo&family=australia&ft:locale=en-US)**
[Analyze sentiment in procurement cases](https://www.servicenow.com/docs/access?context=analyze-sentiments-na-spo&family=australia&ft:locale=en-US)Helps procurement specialists to analyze procurement case fields and live agent chats to determine the tone of the fulfiller.[Generate an email response for procurement cases](https://www.servicenow.com/docs/access?context=email-response-na-spo&family=australia&ft:locale=en-US)Analyze procurement case, sourcing request, purchase requisition, sourcing event, negotiation, and stretch items like procurement, sourcing, and receipt tasks to generate professional email response. This eliminates the need to manually look up information across multiple records and allows procurement specialists to handle inquiries effectively.[Submit a purchase request using a SOW](https://www.servicenow.com/docs/access?context=now-assist-spo-upload-sow&family=australia&ft:locale=en-US) Upload SOW documents to submit purchase requests. AI agents parse your documents, extract relevant data, and prepopulate your request, enabling you to focus on reviewing and approving submissions instead of manual data entry.[Conversational intake sourcing procurement agentic](https://www.servicenow.com/docs/access?context=spo-help-fulfill-pr-agentic&family=australia&ft:locale=en-US) Streamline end‑to‑end procurement workflows with a conversational intake experience powered by AI agent support. AI agents guide you through relevant steps while providing contextual recommendations and real-time progress updates.[Automatically assign categories](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=australia&ft:locale=en-US) Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the spend categorization AI agent.
- **[ServiceNow Otto for SLO](https://www.servicenow.com/docs/access?context=now-assist-slo&family=australia&ft:locale=en-US)**
[AI driven supplier onboarding](https://www.servicenow.com/docs/access?context=supplier-onboarding-agentic-workflow&family=australia&ft:locale=en-US) Use theAI driven supplier onboarding workflow to automate data validation, duplicate checking, task generation, and supplier communication. Key enhancements include:
- Extract banking information from uploaded documents to reduce information mismatch.
- Use the document strategy generator AI agent to generate a customized onboarding task list using all published knowledge base articles.
- View a list of AI-suggested suppliers while reviewing supplier onboarding requests initiated through sourcing requests.
- Supplier relationship managers can manually approve or reject supplier onboarding requests.
- Resolve duplicate supplier onboarding requests from the ServiceNow Otto panel by updating the supplier legal name, contact email, or both.
[Automate supplier case creation from emails](https://www.servicenow.com/docs/access?context=automated-supplier-case-creation-from-emails&family=australia&ft:locale=en-US) Convert supplier emails into cases automatically when registered supplier contacts send emails to a supplier inbox. Supplier cases are created for all SLO related queries and assigned to the supplier relationship manager. For queries unrelated to SLO, a universal request is created for resolution.[Summarize supplier performance in Source-to-Pay Workspace](https://www.servicenow.com/docs/access?context=summarize-supp-perf&family=australia&ft:locale=en-US) Generate comprehensive supplier performance summaries, including performance data, trends, and actionable insights, using the supplier performance summarization skill.[Analyze sentiments in supplier cases](https://www.servicenow.com/docs/access?context=slo-analyze-sentiments&family=australia&ft:locale=en-US) Use the sentiment analysis skill to analyze supplier case fields and determine the tone or sentiment of the fulfiller.[Generate an email response for supplier cases](https://www.servicenow.com/docs/access?context=generate-email-response-for-supplier-case&family=australia&ft:locale=en-US) Use the email response skill to analyze supplier case details and generate professional email responses using past emails, KB articles, and related tasks.
- **[Source-to-Pay Operations common skills](https://www.servicenow.com/docs/access?context=source-to-pay-common-skills&family=australia&ft:locale=en-US)**
The Email response generation skill uses generative AI to automatically draft professional, context-aware email responses for supplier inquiries, procurement communications, and AP case management across Source-to-Pay workflows \(APO, SPO, SLO\). This reduces manual effort and improves response consistency.The Sentiment analysis skill uses large language models to detect emotional tone \(Positive, Negative, or Neutral\) in cases across Source-to-Pay workflows \(APO, SPO, SLO\).The AI Data Explorer for Source-to-Pay \(APO, SPO, SLO\) supports AI-driven prompt understanding, recommended queries, and drill-down capabilities within a unified interface.
- **[ServiceNow Otto for APO](https://www.servicenow.com/docs/access?context=now-assist-apo&family=australia&ft:locale=en-US)**
Use the accounts payable document classification skill to identify and categorize email attachments, such as invoices, credit memos, and supporting documents, that were sent by suppliers.
- **[ServiceNow Otto for POM](https://www.servicenow.com/docs/access?context=now-assist-for-purch-order-magmt&family=australia&ft:locale=en-US)**
Convert supplier emails into purchase order exceptions automatically when a registered supplier contact sends emails to a supplier inbox. Purchase order exceptions are created for all purchase order queries and assigned to the operational buyer. For queries unrelated to purchase order exceptions, a universal request is created.Use the define PO exception mitigation strategy agentic workflow in ServiceNow Otto for POM to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.
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