---
title: Combined Adoption Services release notes for upgrades from Yokohama to Australia
description: Consolidated page of all release notes for Adoption Services from Yokohama to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia/australia-yokohama-adoptionservices-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-10-09"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---

# Combined Adoption Services release notes for upgrades from Yokohama to Australia

Consolidated page of all release notes for Adoption Services from Yokohama to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Adoption Services to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Adoption Services.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **[Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US)**

Create additional tasks under Guided Setup using page macroponent as an app owner. You can also access and execute these tasks with an admin role.Add new steps to guided setups in progress during Playbook Experience.


</td></tr><tr><td>

Zurich

</td><td>

-   **[Help Center](https://www.servicenow.com/docs/access?context=help-center&family=zurich&ft:locale=en-US)**

Find the available Guided Tours that are now prominently listed in the Help Center.View the state of the Guided Tours in progress, in the Help Center. Any other help content is hidden when the tour is running. These enhancements are applicable across workspaces.


</td></tr><tr><td>

Australia

</td><td>

-   **[Using Dynamic Guidance](https://www.servicenow.com/docs/access?context=using-dynamic-guidance&family=australia&ft:locale=en-US)**

Dynamic Guidance provides an assistance that is fully embedded within the product, enabling users to access relevant information without navigating away from their Workflow.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Adoption Services features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **[Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US)**

Choose from the playbook player and Next Experience and explore improved navigation across Guided Setup activities.


 -   **[Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US)**

Assign and transfer Guided Setup tasks to relevant users, for execution. This capability requires admin roles.Set Guided Setup steps as mandatory by disabling the skip action.You can now run the Guided Setup player or builder multiple times.Select the multi-run feature while you’re configuring and executing the tasks multiple times.


 -   **[Help Center](https://www.servicenow.com/docs/access?context=help-center&family=yokohama&ft:locale=en-US)**

The Help Center panel is now attachable and detachable from the header. You can also drag and resize it after you detach it. This feature is available with a keyboard, for accessibility support.

-   **[Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=yokohama&ft:locale=en-US)**

Guided Tours is now accessible in dark and light themes. This capability now inherits any theme-based color and scheme that you select.


 -   **[Help Center](https://www.servicenow.com/docs/access?context=help-center&family=yokohama&ft:locale=en-US)**

Navigate to What's New within the Help Center panel across all experiences, including Core UI. Starting in the Yokohama release, configuration support for this new feature is available in classic and custom pages.This feature isn’t supported for non-Polaris users.


 -   **[Embedded Help](https://www.servicenow.com/docs/access?context=embedded-help&family=yokohama&ft:locale=en-US)**

Import non-English content without overriding the last uploaded language content.


 -   **[Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=yokohama&ft:locale=en-US)**

Create, edit, or delete Guided Tours from any scoped application including ServiceNow AI Platform.


</td></tr><tr><td>

Zurich

</td><td>

-   **[genai\_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=zurich&ft:locale=en-US)**

The sn\_dyn\_guidance\_user role now includes the role. When you assign sn\_dyn\_guidance\_user to a user, the genai\_admin role is automatically granted.


 -   **Easy discoverability of [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US)**

Guided Tours are now prominently displayed on the Help Center, making them easier to find. Based on your role, you will have access to guided tours that provide an interactive experience, allowing you to engage directly with the application.


 -   **Coral theme**

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

For existing customers who upgrade to Zurich, use [Theme Builder to publish Coral theme to your instance](https://www.servicenow.com/docs/access?context=tb-apply-theme&family=zurich&ft:locale=en-US) or [add Coral theme to the Next Experience UX Parent App Theme table](https://www.servicenow.com/docs/access?context=configure-presentation-order-of-themes&family=zurich&ft:locale=en-US).

-   **[Onboarding modals](https://www.servicenow.com/docs/access?context=next-experience-onboarding&family=zurich&ft:locale=en-US)**

The images in the Onboarding modals now match the theme of the instance that you choose, whether dark, light, or coral to provide a visually cohesive experience.


</td></tr><tr><td>

Australia

</td><td>

-   **[genai\_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=australia&ft:locale=en-US)**

The sn\_dyn\_guidance\_user role now includes the role. When you assign sn\_dyn\_guidance\_user to a user, the genai\_admin role is automatically granted.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Adoption Services features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Adoption Services features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

Starting with the Australia release, Guided Setup is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Adoption Services.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **Activation information**

Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don’t need to activate this feature.


**Important:** Adoption Services is available in ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Zurich

</td><td>

-   **Activation information**

Adoption Services is active by default with the plugins. Do not activate this feature explicitly.


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Adoption Services is a ServiceNow AI Platform feature that is active by default.


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Adoption Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Adoption Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

-   **Accessibility information**
    -   **[Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US)**

Guided Tours is enhanced with more accessibility features including:

        -   Descriptive page titles
        -   Keyboard assistance for suggesting required fields through screen reader
        -   Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes

</td></tr><tr><td>

Australia

</td><td>

-   **Accessibility information**
    -   **[Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=australia&ft:locale=en-US)**

Guided Tours is enhanced with more accessibility features including:

        -   Descriptive page titles
        -   Keyboard assistance for suggesting required fields through screen reader
        -   Keyboard assistance for focused user interface controls like, tool tip icons and check-boxes

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Adoption Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Adoption Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   Execute Guided Setup in every domain, with guided setup player roles.
-   Experience the Guided Tours in dark and light themes.
-   Execute Guided Tours from any scoped application route.
-   Explore the What's New feature that's available in Help Center for all experiences.
-   Use the new Help Center UI features that provide a more enhanced experience.
-   Explore the enhanced Guided Setup that support running it multiple times.

 See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=zurich&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms.

 -   Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance.
-   Discover and select Guided Tours from the list that is available in Help Center.

 See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=australia&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms.

 See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-yokohama-australia/rn-combined-intro.md)