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Yokohama
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- **[Favoriting topic pages](https://www.servicenow.com/docs/access?context=app-launcher-usability&family=yokohama&ft:locale=en-US)**
Enable one-click access for employees to their most frequently accessed topics through topic pages added to the Favorites widget.
- **[Single-click taxonomy sync](https://www.servicenow.com/docs/access?context=config-adv-portal-nav-as-menu&family=yokohama&ft:locale=en-US)**
Sync taxonomy updates across Advanced Portal Navigation hierarchy levels with one click.
- **[Guided Self-Service enhancements](https://www.servicenow.com/docs/access?context=gss-guided-self-service-overview&family=yokohama&ft:locale=en-US)**
- Admins can provide more detailed answers or guidance to a Guided Self-Service response by adding rich media, including images and videos and formatted text.
- Employees can review and edit their previous responses.
- Employees can search for and discover Guided Self-Service processes using AI-powered search.
- **[Enhanced apps discovery and visibility preferences \(Employee Center Pro\)](https://www.servicenow.com/docs/access?context=applauncher-enable-availability&family=yokohama&ft:locale=en-US)**
Employees can search for authorized work applications using the AI-powered global search bar.
- **[Appointment booking with HR representative \(Employee Center Pro\)](https://www.servicenow.com/docs/access?context=appointment-booking&family=yokohama&ft:locale=en-US)**
Employees can schedule in-person or virtual appointments to get help through a quick link in the Mega Menu or Quick links widget.
- **[Rich Content Editor updates \(Employee Center Pro\)](https://www.servicenow.com/docs/access?context=ec-rich-content&family=yokohama&ft:locale=en-US)**
Build more visually engaging content in microsites and news through additional formatting elements including bulleted and numbered lists, table or grid layouts, and accordion lists.
- **[Portal shortcuts for content authoring \(Employee Center Pro\)](https://www.servicenow.com/docs/access?context=ec-create-content-widgets&family=yokohama&ft:locale=en-US)**
Content authors can now easily edit or create news articles and banners using shortcuts in the Content Experiences or News widgets. The system auto-generates publishing plans, streamlining content delivery to the selected widget and reducing the effort needed for configuration.
- **[Integrated experience and service feedback](https://www.servicenow.com/docs/access?context=ex-fdback-ovrvw&family=yokohama&ft:locale=en-US) \(Employee Center Pro\)**
- Set a rating threshold that automatically generates a feedback task.
- Receive feedback tasks from negative feedback submitted through Now Mobile®.
- Receive automated email notifications when feedback tasks are completed.
- Track your feedback responses through the Feedback Analytics dashboard for portal, email, Virtual Agent, kiosks, and Now Mobile®.
- **[Live company events hosting and communications framework \(Employee Center Pro\)](https://www.servicenow.com/docs/access?context=ec-company-events&family=yokohama&ft:locale=en-US)**
Live company events can now be hosted directly in the Employee Center Pro portal, with prebuilt configurations to streamline the pre-event communications and handle traffic surges. Content authors can easily create and share event content using the drag-and-drop Rich Content Editor, combined with mass-publishing capabilities similar to news articles.
- **[Improved topic search ranking](https://www.servicenow.com/docs/access?context=config-topic-search-relevance&family=yokohama&ft:locale=en-US)**
The Topic content search widget now ranks topics based on user clicks, improving the relevance of search results and making it easier for employees to find their frequently used topics.
- **[Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=yokohama&ft:locale=en-US)**
After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.
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Zurich
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- **[Check latest company news and events](https://www.servicenow.com/docs/access?context=check-company-newsevent-ai-agent-for-emp-exp&family=zurich&ft:locale=en-US)**
Use the **Company News and Events AI Agent** to enable employees to check their company-related news and any upcoming events using the Now Assist in Virtual Agent.
- **[ServiceNow Otto for Employee Experience Summarization skill](https://www.servicenow.com/docs/access?context=activate-now-assist-skills-uex&family=zurich&ft:locale=en-US)**
Enable a summary of the request, requested item, or case for approval task using ServiceNow Otto for Employee Experience. The skill provides a summary of the selected item from the available list that you want to work on.
- **[ServiceNow Otto for Employee Experience plugin](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=zurich&ft:locale=en-US)**
Enable employees to resolve and approve tasks easily through chat conversation using the ServiceNow Otto for Employee Experience plugin with Now Assist in Virtual Agent.
- **[Browser Extension for Employee Center](https://www.servicenow.com/docs/access?context=ecbe-intro&family=zurich&ft:locale=en-US)**
View and manage content and other company resources through the Browser Extension for Employee Center. Access the extension as a pop-up window, or select the Browser Extension for Employee Center icon on the portal to open it in a new page.
- **[Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=my-requests-update-intro&family=zurich&ft:locale=en-US)**
Enhance the My Requests experience with features like easy segmentation, filtering, and keyword search. These features create a dynamic and scalable experience on the Employee Center portal for your admins, service, process, and experience owners.
- **[Portal performance optimization](https://www.servicenow.com/docs/access?context=ec-load-experience-optimization&family=zurich&ft:locale=en-US)**
Control how your portal pages load, such as all at once or as needed, by using the new deferred and lazy load preferences. Lazy loading is enabled by default and displays content dynamically, reducing page load time.
- **[High-traffic experience](https://www.servicenow.com/docs/access?context=ec-load-high-traffic&family=zurich&ft:locale=en-US)**
Communicate the information about heavy usage and slower network conditions during high usage scenarios, such as live events and major announcements.
- **[Taxonomy and connected content](https://www.servicenow.com/docs/access?context=track-new-content&family=zurich&ft:locale=en-US)**
Streamline the cleanup and syncing of outdated or invalid content, helping admins maintain a high-quality, well-performing portal with less manual effort.
- **[Mega menu load](https://www.servicenow.com/docs/access?context=config-mega-menu-async-load&family=zurich&ft:locale=en-US)**
Load the Mega Menu in the background to speed up home page interactivity and enable your users to engage with visible content faster during first-time visits.
- **[Notifications for Employee Center enhancements](https://www.servicenow.com/docs/access?context=notifications-ec&family=zurich&ft:locale=en-US)**
Get Notifications for Employee Center in Content engagement that is available with Employee Center Pro. For more information, see [Employee Center Pro release notes](https://www.servicenow.com/docs/access?context=employee-center-pro-rn&family=zurich&ft:locale=en-US).
- **[Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=zurich&ft:locale=en-US)**
After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.
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Australia
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- **[Simplified Navigation](https://www.servicenow.com/docs/access?context=simple-portal-navigation-ec&family=australia&ft:locale=en-US)**
Simplify how employees move through Employee Center by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile.
- **[Approve your requests with AI Agent](https://www.servicenow.com/docs/access?context=manage-approvals-with-approvals-agent&family=australia&ft:locale=en-US)**
Accelerate request approvals by automatically aggregating relevant details, validating requests against policies, and recommending approval decisions to managers.
- **[Configure widget heading levels for accessibility](https://www.servicenow.com/docs/access?context=config-heading-widget-instance&family=australia&ft:locale=en-US)**
Improve accessibility by allowing admins to configure widget heading levels \(H1–H6\) to meet organizational standards and support technologies.
- **[Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=my-requests-update-intro&family=australia&ft:locale=en-US)**
Improve the Enhanced Requests Experience functionality by enabling specific tabs created for specific filters. Help employees find relevant requests faster while giving admins, experience owners, and service owners greater control over curating page design for specific purposes.
- **[ServiceNow Otto Chat Integration](https://www.servicenow.com/docs/access?context=moveworks-for-employeecenter&family=australia&ft:locale=en-US)**
Empower employees with Moveworks for Employee Center and its AI-powered conversational support. Using the Moveworks embedded AI assistant plugin, your employees can ask questions, get instant answers, and complete tasks end-to-end from Employee Center and Employee Center Pro.
- **[Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=australia&ft:locale=en-US)**
After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.
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