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Yokohama
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Component
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Enhancement
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Appointment calendar
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- Select multiple slots
- Add customizable categories for appointment slots
- Hide past and unavailable slots
- Add contextual tags in appointment slots
- Configure number of rows displayed in each slot in the Day and DAYMOBILE views
- Configure container height adjustment
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Attachments
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- Option to download all attachments
- Revised delete attachment confirmation popup message
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Avatar
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Configure avatar to behave as a button or a link.
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Calendar
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- DST support with multiple time zones in the Calendar and Timeline views
- Hide header
- Multiple time zones in the Timeline view
- Scroll control for the Calendar and Timeline views
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Email composer
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Now Assist generative AI suggestions for all email scenarios, email templates, response templates, and quick messages.
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Email composer \(mini\)
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Now Assist generative AI suggestions for all email scenarios, email templates, response templates, and quick messages.
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Form
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- Configuration panel updates
- Form controller configuration panel updates
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Form templates
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- Sort templates alphabetically and by last used.
- New tab for Favorites for you to add and remove templates.
- Larger cards that don't truncate template name and description, and show Last used timestamp.
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Highlighted value
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- Medium size variant.
- Custom tooltip property.
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iFrame
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Send messages to iframed document.
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Kanban Board
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- Multi-select in cards
- Configure selecting dependency lines
- Add secondary header
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Modeless dialog
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Make the dialog dynamic and automatically resize to fit the content.
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Node Map
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- Force layout for representing graphs without structure or hierarchy
- Custom popover configuration in Hierarchical, Layered, and Force layouts
- Customizable nodes in non-unified layouts
- Self-referencing nodes denoted with edges looping back to the node
- Export maps in JPG and PNG
- Aggregate or segregate multiple connections between the same nodes
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Pill
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Display the selected pill state which doesn't display by default.
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Quick filter
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- Configure section headers in typeahead dropdown
- Configure footer action button
- Configure placeholder text value for input field
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Record lookup
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- Search for contacts by name, phone, or email
- Preview shortlisted results in a paginated form
- Quickly link or unlink a shortlisted contact to a case
- Edit details for a record without accessing the parent record
- Hide record header
- Configure search results
- Render highlighted values in the linked card
- Qualify search results using specific conditions \(reference qualifiers\)
- Hide fields with empty values
- Hide link button
- Expand or collapse card
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Stepper
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- Standardized font size \(small or medium\) for all steps
- By default, pagination adjusts to display the current selected step
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Chart
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Enhancement
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Bar
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Percent \(%\) information added to chart tooltips and data table below chart.
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Bubble
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Percent \(%\) information added to chart tooltips.
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Geomap
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Percent \(%\) information added to chart tooltips and data table below chart.
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Heatmap
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- Percent \(%\) information added to chart tooltips and data table below chart.
- When the metric value is set to "Count," show a zero \(0\) when no data is available.
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Pivot table
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- When there's no value in the selected dataset or for the configuration, choose the display format.
- Data sources limit increased from 10 to 15.
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Time series
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- Percent \(%\) information added to chart tooltips and data table below chart.
- Support for business calendars such as Gregorian, fiscal, and any manually added calendar.
- For all chart formats, except "column:"
- When there's no value in the selected dataset or for the configuration, choose the display format.
- For table data sources, when there's no data for a specific time on the chart, show a continuous line without gaps.
- Show a chart and graph data table for easier screen reader access.
- For line, spline, area, and step charts, have a marker show at each data point on the chart including where values are zero \(0\) or missing.
- For a chart with up to 3 metrics, you can add alternative Group by's for each metric for the user to select from.
- Sorting when data is grouped.
- New Date range option to set the period end date to update automatically to the current date.
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Template
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Description
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Dashboards
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- Pills at the top of the page display any categories assigned to the dashboard
- User avatars at the top of the page indicate real-time editing
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Bundle
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Enhancement
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Record list
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- Condition builder available in the list header
- If live list is enabled, infinite scrolling is enabled by default
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Zurich
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Component
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Enhancement
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Activity Stream
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- Dynamic translation support for emails in Activity Stream
- Events show AI agent as author on behalf of user
- Hide the title and move the setting toggle to compose tabs line
- Live Presence in Activity Stream
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Activity Stream Compose
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Increased agent productivity by reducing scroll time and seamlessly stacking the compose experience with Activity Stream
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Appointment calendar
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- Updated UI Builder property labels and UI
- Date-Time replaces mini calendar
- Changing the month doesn't automatically select the current selected date
- Disable categories
- Disable previous dates and unavailable slots
- Show event duration in event slots
- Disable truncation in screens with resolution lower than 640 pixels
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Attachments
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- Enable uploading multiple files
- Set restrictions on file types and size
- Preview upload modal for viewing the selected attachments before upload
- Rename or remove files during upload preview
- Single-click upload for multiple files
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Button
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Enable the animated sparkle icon
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Button bare
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- Multi-line label text available
- Enable the animated sparkle icon
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Button circular
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Enable the animated sparkle icon
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Button iconic
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Enable the animated sparkle icon
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Calendar
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- Add multiple columns in timeline views
- Date-Time replaces mini calendar in timeline views
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Carousel
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Expose a badge on the side of the title, by adding optional text and any 1 of a variety of colors
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Checkbox
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Display the label slot before or after the check box
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Checklist
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Control size of the checklist
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Date-time
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- Configurable slot for unsaved field indicator
- Enable label text wrapping instead of truncation
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Date-time-interval
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- Configurable slot for unsaved field indicator
- Enable label text wrapping instead of truncation
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Email composer
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- Enable user mentions in the compose area
- Enable digital signing and encryption of emails
- Selecting a user pill displays user contact card
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Email composer mini
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- Option to pop out to modeless dialog
- Enable user mentions in the compose area
- Enable digital signing and encryption of emails
- Selecting a user pill displays user contact card
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Email viewer
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Selecting a user pill displays user contact card.
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Feedback
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Configure the character limit in the text area of the component
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Form
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- Unsaved field indicator: An unsaved indicator that displays a black dot next to field names that have unsaved changes.
- Field context menu hide option: Provide admins access to hidden field context menu options.
- Label wrapping and width limit: Have field labels on a form wrap instead of truncate when the container width you specify is reached.
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Form record presence
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Select an active viewer's avatar to launch a customer card pop-up that contains their contact info.
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Heading
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Change the text alignment from **start** to **center**, **end**, or **justify**.
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iFrame
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Enforce consistent practices, as well as more safely compose third-party content by selecting what functionality is available to the iFrame.
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Input
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- Configurable slot for unsaved field indicator
- Enable label text wrapping instead of truncation
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Input password
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- Configurable slot for unsaved field indicator
- Enable label text wrapping instead of truncation
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Input phone
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- Configurable slot for unsaved field indicator
- Enable label text wrapping instead of truncation
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Input URL
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- Configurable slot for unsaved field indicator
- Enable label text wrapping instead of truncation
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Kanban board
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- Maximum of 3 highlighted values, 3 to 5 icons, and 1 hyperlink supported on the VTB card
- Drag multiple, selected cards at once
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Label value tabbed
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- Set fixed width instead of auto-sizing to content
- Enable label text wrapping instead of truncation
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Modeless dialog
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By default, the dialog dynamically resizes when the user types beyond the height of the dialog.
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Node map
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- Horizontal type layout that supports all key capabilities such as, custom nodes, node animation, and all edge types
- Enhanced spacing behavior for layouts that improves spacing utilization
- Expose unified node in UI Builder
- Enhanced knowledge graphs with dynamic edge positioning, optimized label handling, and intuitive edge highlighting
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Playbook
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Improved navigation and user interface based on feedback from users.
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Playbook activity picker
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Improved navigation and user interface based on feedback from users.
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Playbook stage picker
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Improved navigation and user interface based on feedback from users.
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Predicate builder
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Configuration for read only
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Radio buttons
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- Configurable slot for unsaved field indicator
- Enable label text wrapping instead of truncation
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Select
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- Configurable slot for unsaved field indicator
- Enable label text wrapping instead of truncation
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Split button
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Enable the animated sparkle icon
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Textarea
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- Disable the minimum height constraint of 64 pixels
- Configurable slot for unsaved field indicator
- Enable label text wrapping instead of truncation
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Typeahead
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- Configurable slot for unsaved field indicator
- Enable label text wrapping instead of truncation
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Typeahead multi
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- Pills can display a custom tooltip on hover
- Configurable slot for unsaved field indicator
- Enable label text wrapping instead of truncation
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Bundle
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Enhancement
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Record list
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- Display the list in cards
- HTML fields can be viewed without HTML tags in the list view
- Export to Google Sheets
- Images and icons display in the list
- Enable live lists on a per table basis
- Scrollable and inline editable HTML fields
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Australia
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Component
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Enhancement
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Activity Stream
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- Enable users to edit or delete journal posts.
- Add a dropdown with check boxes for author names using the Posted by filter that enables users to filter posts by author, select all, or clear all. Users can also filter for any AI-generated posts.
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Alert
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- Enable keyboard focus to move to the alert when it appears.
- Add AI variants with updated color palettes for generative AI workflows.
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Alert list
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Enable keyboard focus to move to the **Show alerts** button when the alert list appears.
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Button
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Add AI variants with updated color palettes for generative AI workflows.
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Button iconic
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Add AI variants with updated color palettes for generative AI workflows.
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Button circular
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Add AI variants with updated color palettes for generative AI workflows.
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Calendar
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- Hide time zone dropdown in the calendar header.
- Hide time lapsed indicator or time zone indicators.
- Add section-based time zones.
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Card base container
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Add AI variants with updated color palettes for generative AI workflows.
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Checklist
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- Edit or delete items on hover.
- Edit checklist items inline.
- Edit, delete, and reorder checklist items.
- Configure empty state checklists to add new items.
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Dropdown
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Add AI variants with updated color palettes for generative AI workflows.
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Dropdown list
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The mobile version uses the sheet component instead of a popover.
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Form
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- Place each form field label in line with the input field and adjacent to other field labels using the “Tabbed” \(horizontal\) layout.
- Highlight form fields with unsaved changes using a background color, in addition to the existing field indicator, which is now selected by default.
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Form Templates
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- Show that the preview option displays modal preview to help agents understand all the fields affected when they apply a particular template.
- Alert to inform users if a template has already been applied to a record.
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Highlighted value
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- Enter additional text to display in a popover when the highlighted value is selected.
- Add AI variants with updated color palettes for generative AI workflows.
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Icon
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Support for theme-specific custom icon uploads.
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Input
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Display persistent placeholder text to guide users in entering data in the correct format.
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Kanban
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Use keyboard shortcuts to drag and drop cards between columns and rows.
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List selector
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Disable the selection feature for a chosen array of list selector items.
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Node map
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- Use radial layout to arrange nodes in a ring-like pattern.
- Use content slots to add components.
- Disable node dragging.
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Schedule recurrence
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- Automatically update all recurring events in a series.
- Fill in event details using AI.
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Split button
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Add AI variants with updated color palettes for generative AI workflows.
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Tabs
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Hide padding on the sides of each tab for horizontal \(Top\) tab position, to provide more room for additional tabs.
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Chart
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Enhancement
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Bar \(including Pareto\)
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- Show or hide a tooltip that displays on hover showing the percentage of total for a data point.
- Removed the display setting for Height, which can be configured in the **UI Builder Styles** tab.
- Align title horizontally to the **Start**, **Center**, or **End**. The default is **Start**.
- Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
- Wrap long titles to a second line, instead of truncating.
- Hide the refresh action that is available to users in the More options menu.
- Show incomplete periods for a data snapshot indicator when selecting Metric.
- Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
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Box plot
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- Align the title horizontally to the **Start**, **Center**, or **End**. The default is **Start**.
- Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
- Wrap long titles to a second line, instead of truncating.
- Hide the refresh action that is available to users in the More options menu.
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Bubble
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- Show or hide a tooltip that displays on hover showing the percentage of total for a data point.
- Align the title horizontally to the **Start**, **Center**, or **End**. The default is **Start**.
- Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
- Wrap long titles to a second line, instead of truncating.
- Hide the refresh action that is available to users in the More options menu.
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Dial
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- Align the title horizontally to the **Start**, **Center**, or **End**. The default is **Start**.
- Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
- Wrap long titles to a second line, instead of truncating.
- Hide the refresh action that is available to users in the More options menu.
- Show incomplete periods for a data snapshot indicator when selecting Metric.
- Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
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Gauge
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- Align the title horizontally to the **Start**, **Center**, or **End**. The default is **Start**.
- Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
- Wrap long titles to a second line, instead of truncating.
- Hide the refresh action that is available to users in the More options menu.
- Show incomplete periods for a data snapshot indicator when selecting Metric.
- Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
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Geomap
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- Show or hide a tooltip that displays on hover showing the percentage of total for a data point.
- Align the title horizontally to the **Start**, **Center**, or **End**. The default is **Start**.
- Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
- Wrap long titles to a second line, instead of truncating.
- Hide the refresh action that is available to users in the More options menu.
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Heatmap
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- Show or hide a tooltip that displays on hover showing the percentage of total for a data point.
- Align the title horizontally to the **Start**, **Center**, or **End**. The default is **Start**.
- Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
- Wrap long titles to a second line, instead of truncating.
- Hide the refresh action that is available to users in the More options menu.
- Show incomplete periods for a data snapshot indicator when selecting Metric.
- Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
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Indicator Scorecard
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- Align the title horizontally to the **Start**, **Center**, or **End**. The default is **Start**.
- Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
- Wrap long titles to a second line, instead of truncating.
- Hide the refresh action that is available to users in the More options menu.
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Pie/Donut
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- Show or hide a tooltip that displays on hover showing the percentage of total for a data point.
- Align the title horizontally to the **Start**, **Center**, or **End**. The default is **Start**.
- Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
- Wrap long titles to a second line, instead of truncating.
- Hide the refresh action that is available to users in the More options menu.
- Show incomplete periods for a data snapshot indicator when selecting Metric.
- Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
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Pivot table
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- Align the title horizontally to the **Start**, **Center**, or **End**. The default is **Start**.
- Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
- Wrap long titles to a second line, instead of truncating.
- Hide the refresh action that is available to users in the More options menu.
- Show incomplete periods for a data snapshot indicator when selecting Metric.
- Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
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Single score
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- Align the title horizontally to the Start, Center, or End. The default is Start.
- Wrap chart elements instead of truncating.
- Align the title horizontally to the **Start**, **Center**, or **End**. Default is **Start**.
- Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
- Wrap long titles to a second line, instead of truncating.
- Hide the refresh action that is available to users in the More options menu.
- Show incomplete periods for a data snapshot indicator when selecting Metric.
- Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
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Time series
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- Removed the display setting for Height, which can be configured in the **UI Builder Styles** tab.
- Show or hide a tooltip that displays on hover showing the percentage of total for a data point.
- Align the title horizontally to the **Start**, **Center**, or **End**. The default is **Start**.
- Align all chart content to the starting edge, center, or ending edge of the visualization.
- Set the line of truncation to 2 or 3 lines instead of truncating long titles after 1 line.
- Wrap long titles to a second line, instead of truncating.
- Hide the refresh action that is available to users in the More options menu.
- Show incomplete periods for a data snapshot indicator when selecting Metric.
- Enable Auto aggregation to have the most appropriate aggregation level determined based on the selected date range, applied date filters, or data availability.
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|App shell|Enhancement|
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|Agent Workspace app shell|Configure alt text for a ServiceNow or customer logo button.|
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