---
title: Combined Now Assist AI agents release notes for upgrades from Yokohama to Australia
description: Consolidated page of all release notes for Now Assist AI agents from Yokohama to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia/australia-yokohama-nowassistaiagents-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-10-09"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---

# Combined Now Assist AI agents release notes for upgrades from Yokohama to Australia

Consolidated page of all release notes for Now Assist AI agents from Yokohama to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist AI agents release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Now Assist AI agents to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Now Assist AI agents.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Now Assist AI agents features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Now Assist AI agents features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Now Assist AI agents features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Now Assist AI agents.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **Activation information**

Now Assist in AI agents is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using Now Assist, see [Install Now Assist AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=yokohama&ft:locale=en-US).


**Important:** Now Assist AI agents are available in ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Now Assist AI agents we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **Additional requirements**

You must first install the supported Now Assist version of ServiceNow to be able to use the Now Assist AI agents. For more information, see [Install Now Assist AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=yokohama&ft:locale=en-US).

Enable the Next Experience UI Framework before you can use the Now Assist panel.


</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Now Assist AI agents we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **Browser requirements**

Now Assist AI agents supports various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents isn’t supported in Internet Explorer.


</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Now Assist AI agents, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **Accessibility information**
    -   **[Voice Input for Now Assist AI agents](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=yokohama&ft:locale=en-US)**

Administrators can enable an optional voice input setting for the Now Assist panel in the AI Admin Hub console. This feature gives users a voice-to-text input option to access the Now Assist skills in the panel in any supported language. For more information, see [Enable voice input for Now Assist panel](https://www.servicenow.com/docs/access?context=enable-voice-input-for-now-assist-panel&family=yokohama&ft:locale=en-US).

Once enabled, the Enable voice input for the Now Assist panel option is available in individual user accessibility preferences. See [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=yokohama&ft:locale=en-US) for more information.

Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents.


</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Now Assist AI agents we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **Localization information**

Now Assist AI agents is built on the GPT-4o-based framework and supports localization according to the GPT-4o model.


</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Now Assist AI agents we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

[Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US)

-   Review changes to Now Assist usage measurement.
-   Execute agentic workflows, AI agents, and tools in AI Agent Studio with role masking.
-   Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
-   Run and review agentic workflow executions on forms in the Core UI and workspaces.
-   Framework extensibility with a new condition builder.
-   Support multilingual conversations.

 [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US)

-   Create and maintain versions of LLM instructions for AI agents and agentic workflows to help organize and iterate on prompts and test their effectiveness.
-   Follow updated guided setup steps for agentic workflows and AI agents with additional guidance for successful instructions sent to the LLM.
-   Duplicate existing script, record operations, and search retrieval tools to reduce the work needed to create unique AI agents.
-   Monitor new analytics in the AI Agents Analytics dashboard to track valuable insights in customer satisfaction with AI interactions.
-   Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
-   View the agentic workflow and AI agent activity on your AI Agent Studio.
-   Map the right agents for agentic workflow execution with Dynamic orchestrator in Virtual Agent for better performance and accuracy.
-   Create different types of AI agents.
-   Custom output transformation strategies for an AI agent.
-   Execute AI agents and agentic workflows from workspace or Core UI.
-   Run AI agents and agentic workflows in a non-interactive execution mode.

 [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US)

-   Use cases in Now Assist AI agents are now called agentic workflows.
-   Choose either Azure OpenAI or Now LLM Service as your preferred large language model \(LLM\) for AI agents and agentic workflows in the AI Agent Studio settings.
-   Use Virtual Agent for AI agent interactions.
-   Execute agentic evaluation runs to evaluate agentic workflows based on execution log data to compare against benchmarks and monitor performance.
-   Improve the quality of LLM responses by passing information between tools.
-   Hide citations for an agentic workflow or AI agent.
-   Transactions done by an AI agent for an agentic workflow are recorded in the name of the AI agent.
-   Enable AI agents to store and retrieve memories with categories.
-   Use Knowledge graph and File retrieval as tools in creating an AI agent.

 [Yokohama Patch 1](https://www.servicenow.com/docs/access?context=yokohama-patch-1&family=yokohama&ft:locale=en-US)

-   Define agentic workflows with an execution plan for automatically resolving the incoming cases and incidents.
-   Use the Now Assist panel to communicate with the agent during issue resolution.
-   Clone existing AI agents and agentic workflows to save time and avoid manual configuration.
-   Enable AI Guardian to automatically identify and block offensive messages.
-   View the usage and performance of your AI agents with the AI agent analytics dashboard.
-   Enable multiple conversations for AI agents on the Now Assist panel.

 See [Now Assist AI agents](https://www.servicenow.com/docs/access?context=na-ai-agents&family=yokohama&ft:locale=en-US) for more information.

 For the Platform Now Assist release notes, see [Now Assist release notes](https://www.servicenow.com/docs/access?context=now-assist-rn&family=yokohama&ft:locale=en-US).

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-yokohama-australia/rn-combined-intro.md)