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Yokohama
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- **[Process Mining for security incidents](https://www.servicenow.com/docs/access?context=sir-process-mining&family=yokohama&ft:locale=en-US)**
Identify factors contributing to delays in processing Security Incident Response \(SIR\) incidents that take a long time to close or resolve by scanning historical SIR records through Process Mining. Time-consuming factors can include multiple reassignments, prolonged hold times, and periods of inactivity.
- **[Add indirectly linked VITs to CVEs](https://www.servicenow.com/docs/access?context=configure-mitre-att-ck-properties&family=yokohama&ft:locale=en-US)**
Identify all the Third-Party Entities \(TPEs\) associated with a Common Vulnerabilities and Exposures \(CVE\) and then calculate and display the total number of vulnerable items \(VITs\) indirectly linked to those CVEs through the TPEs by setting the sn\_ti.include\_cve\_vit\_indirect\_relation property.
- **[Configure on-call schedules](https://www.servicenow.com/docs/access?context=on-call-schedule-sir&family=yokohama&ft:locale=en-US)**
As an admin:
- Create a shift and assign or remove members to/from the shift.
- Create/edit on-call schedules for groups.
- View any group’s on-call schedule, including those to which they belong.
As an analyst:
- Specify your availability and preferred contact methods.
- View your on-call schedule and see other members of your shift.
- **[Enhancements to relationship graphs](https://www.servicenow.com/docs/access?context=sir-relationship-graph&family=yokohama&ft:locale=en-US)**
As an admin:
- Define default child nodes to populate in the relationship graph.
- Configure relationship labels.
As an analyst:
- Add or remove child nodes at the parent node level.
- Save the state of the relationship graph.
- Retrieve updated data.
- **[CrowdStrike Next-Gen SIEM integration](https://www.servicenow.com/docs/access?context=crowdstrike-next-gen-integration-secops&family=yokohama&ft:locale=en-US)**
As a Profile Admin:
- Discover CrowdStrike Next-Gen SIEM detections that are candidates for security incidents and automate the creation of these security incidents.
- Create detection profiles.
- Map CrowdStrike Next-Gen SIEM Detection and Events Fields to SIR security incident fields.
- Filter CrowdStrike Next-Gen SIEM defects.
- Aggregate detections to existing open security incidents so that you don't have to create duplicate security incidents.
- Schedule ongoing detection ingestion.
- Automate CrowdStrike Next-Gen SIEM detection status updates for Security Incident Response.
- Synchronize CrowdStrike Next-Gen SIEM detection comments with SIR Work notes.
- **[Create an event profile](https://www.servicenow.com/docs/access?context=splunk-event-ingest-create-profile-security&family=yokohama&ft:locale=en-US)**
- Enables bidirectional updates and closure synchronization between Splunk ES and Splunk integrations.
- Enables retrieval of historical, and ongoing data including closed events, with an option to pull the closed events into the ServiceNow Splunk ES instance.
- Receive updates for the mapped fields in SIR.
- **[Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&family=yokohama&ft:locale=en-US)**
A new Profile Admin role \(sn\_si.ingestion\_profile\_admin\) provides access to configure plugins, and create, edit, delete, and manage profiles for the Splunk, Splunk ES, and Azure Sentinel Integration for Security Operations application.
- **[Configure report templates in Security Incident Response](https://www.servicenow.com/docs/access?context=daily-status-sir&family=yokohama&ft:locale=en-US)**
As an admin, create report templates that can be used to generate an incident summary or an executive summary for analysis and sharing.
As an analyst, use the templates to generate analyst summary or executive summary reports for a SIR incident that can be shared over email.
- **[Security Incident Response conference call integration](https://www.servicenow.com/docs/access?context=sir-conf-call-capability&family=yokohama&ft:locale=en-US)**
Initiate conference calls using communication channels such as Microsoft Teams, Cisco Webex, or Zoom with customers and peer agents to resolve security incidents over a call by using the SIR conference call feature.
- **[Proofpoint integration for Security Operations](https://www.servicenow.com/docs/access?context=proofpoint-integration-secops-landing&family=yokohama&ft:locale=en-US)**
Proofpoint integration for Security Operations supports integration between SOAR \(Security Orchestration, Automation, and Response\) and Proofpoint Targeted Attack Protection \(TAP\) software. This integration provides the following benefits:
- Detect and block threats such as business email compromise and tags suspicious emails for tracking, analysis, and audit.
- Import data to automatically create security incidents for email events that are not captured by TAP products.
- **[Data Loss Prevention Incident Response Analyst Workspace](https://www.servicenow.com/docs/access?context=using-dlp-ops-portal&family=yokohama&ft:locale=en-US)**
Preview the evidence file of the incident from either the Data Loss Prevention analyst workspace or the DLP end user workspace.
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Zurich
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- **[MITRE D3FEND framework](https://www.servicenow.com/docs/access?context=mitre-d3fend-framework&family=zurich&ft:locale=en-US)**
Security administrators can now ingest MITRE D3FEND data. Security analysts can explore MITRE ATT&CK and D3FEND techniques through an interactive, node-based visualization that maps attack techniques, defense techniques, and related artifacts within a Security Incident Response \(SIR\) record.
- **[Close multiple security incidents](https://www.servicenow.com/docs/access?context=close-multiple-incidents-sir&family=zurich&ft:locale=en-US)**
Close security incidents in bulk with predefined closure comments or codes to reduce the time that would be spent on manually closing individual incidents. Closure candidates might include multiple incidents with common root causes such as alert misconfiguration, duplicates, or changes in system behavior.
- **[Process Mining for security incidents](https://www.servicenow.com/docs/access?context=sir-process-mining&family=zurich&ft:locale=en-US)**
Identify factors contributing to delays in processing SIR incidents that take a long time to close or resolve by scanning historical SIR records through Process Mining. Time-consuming factors can include multiple reassignments, prolonged hold times, and periods of inactivity. Use analysis methods to identify these factors such as multi-hop analysis or bottleneck analysis.
- **[Send Observables to TISC](https://www.servicenow.com/docs/access?context=tisc-context-in-sir-workspace&family=zurich&ft:locale=en-US)**
Add metadata to the observables such as confidence score, Traffic Light Protocol value, notes and TISC tags before sending them to TISC.
- **[Security Incident Response Integration with Cortex XSIAM by Palo Alto Networks](https://www.servicenow.com/docs/access?context=cortex-xsiam-siem&family=zurich&ft:locale=en-US)**
As a profile admin:
- Create profiles for incident ingestion.
- Filter Cortex XSIAM incidents.
- Map Cortex XSIAM **Incident**, **Alert**, and **Event** fields to SIR security incident fields.
- Aggregate incidents to existing open security incidents to avoid having to create duplicate security incidents.
- Synchronize ServiceNow instance Work notes with Palo Alto Networks XSIAM comments.
- **[Set up Splunk environment](https://www.servicenow.com/docs/access?context=splunk-es-addon&family=zurich&ft:locale=en-US)**
The ServiceNow Security Operations Event Ingestion Add-on for Splunk ES enables seamless integration between Splunk and ServiceNow Security Operations, allowing you to send security-related events from Splunk ES to a ServiceNow security incident.
- **[LLM-powered SIR integration builder](https://www.servicenow.com/docs/access?context=sir-integration-builder-now-assist&family=zurich&ft:locale=en-US)**
With the ServiceNow platform's latest LLM powered integrations, you can create product-ready integration quickly. The LLM-powered integration builder has the following capabilities:
- Automatically generates integration code from a public API documentation.
- Provides guided setup built on existing capabilities.
- Provides easy edit and maintenance of the generated auto code.
- **[Deny rule for phishing emails](https://www.servicenow.com/docs/access?context=urp-about&family=zurich&ft:locale=en-US)**
The security admin can add rules to prevent the conversion of phishing emails such as false positives or low-risk messages into security incidents. Any new phishing email is verified first with the deny rules to avoid unwanted security incidents.
- **[Update information in security incident related records](https://www.servicenow.com/docs/access?context=edit-related-records-in-list&family=zurich&ft:locale=en-US)**
The security analysts can now edit related records such as associated observables, for a security incident directly from the Related Records list view. Security analysts can quickly update the records without leaving their current context.
- **[Advanced Work Assignment for SIR](https://www.servicenow.com/docs/access?context=awa-for-sir&family=zurich&ft:locale=en-US)**
Use Advanced Work Assignment \(AWA\) to streamline the security incident assignment process which ensure that critical incidents are handled by the most appropriate and available analysts. This improves overall response times and efficiency in security operations.
As an admin, configure the following:
- Service channels
- Queues
- Assignment rules
- Presence states
- Rejection reasons
As an analyst, do the following:
- Set your availability
- Accept or reject incoming security incidents
- **[Prevent duplicate security incidents for IT incidents](https://www.servicenow.com/docs/access?context=si-creation&family=zurich&ft:locale=en-US)**
Prevent the creation of duplicate security incidents when ITIL users escalate an IT incident to a security incident, the system by enabling the `sn_si.disable_duplicate_security_incident` system property.
- **[Ingest third-party risk scores](https://www.servicenow.com/docs/access?context=define-risk-score-calculator-rules-sir&family=zurich&ft:locale=en-US)**
Factor third-party risk scores into security incident risk calculation by ingesting and mapping those scores for better prioritization of high-risk threats.
- **[Simplified adding categories and sub-categories for security incidents](https://www.servicenow.com/docs/access?context=category-management-sir&family=zurich&ft:locale=en-US)**
Admin can create categories and subcategories in Security Incident Response Workspace based on threat types, compliance requirements, or reporting needs.
Security analysts can assign these categories and subcategories to security incidents.
- **[Security incident Details tab](https://www.servicenow.com/docs/access?context=security-incident-details-form&family=zurich&ft:locale=en-US)**
Include the **Functional Impact**, **Recoverability** and **Information Impact** fields on the Details tab of a security incident to improve triage accuracy, incident handling efficiency, and executive reporting for calculating the risk score.
- **[Add indirectly linked VITs to CVEs](https://www.servicenow.com/docs/access?context=configure-mitre-att-ck-properties&family=zurich&ft:locale=en-US)**
In MITRE-ATT&CK framework, identify all third-party entities \(TPEs\) associated with common vulnerabilities and exposures \(CVEs\) and then calculate and display the total number of vulnerable items \(VITs\) indirectly linked to those CVEs through the TPEs by setting the **sn\_ti.include\_cve\_vit\_indirect\_relation** system property.
- **[Configure on-call schedules](https://www.servicenow.com/docs/access?context=on-call-schedule-sir&family=zurich&ft:locale=en-US)**
As an admin, manage on-call schedules through the following activities:
- Create a shift and assign or remove members to or from the shift.
- Create and edit on-call schedules for groups.
- View any group’s on-call schedule.
As an analyst, track your on-call responsibilities through the following activities:
- Specify your availability and preferred contact methods.
- View your on-call schedule.
- See other members of your shift.
- **[Users accessing the same incident](https://www.servicenow.com/docs/access?context=security-incident-overview&family=zurich&ft:locale=en-US)**
When you open an incident, the initials of all the users currently accessing the same incident are displayed to avoid conflicts.
- **[Universal search field for linking observables](https://www.servicenow.com/docs/access?context=sir-records&family=zurich&ft:locale=en-US)**
Search across all the field values of the associated observables for an incident.
- **[CrowdStrike Next-Gen SIEM integration](https://www.servicenow.com/docs/access?context=crowdstrike-next-gen-integration-secops&family=zurich&ft:locale=en-US)**
As a Profile Admin:
- Discover CrowdStrike Next-Gen SIEM detections that are candidates for security incidents and automate the creation of these security incidents.
- Create detection profiles.
- Map CrowdStrike Next-Gen SIEM Detection and Events Fields to SIR security incident fields.
- Filter CrowdStrike Next-Gen SIEM defects.
- Aggregate detections to existing open security incidents so that you don't have to create duplicate security incidents.
- Automate CrowdStrike Next-Gen SIEM detection status updates for Security Incident Response.
- Synchronize CrowdStrike Next-Gen SIEM detection comments with SIR Work notes.
- **[Create an event profile](https://www.servicenow.com/docs/access?context=splunk-event-ingest-create-profile-security&family=zurich&ft:locale=en-US)**
- Enables bidirectional updates and closure synchronization between Splunk ES and Splunk integrations.
- Enables retrieval of historical, and ongoing data including closed events, with an option to pull the closed events into the ServiceNow Splunk ES instance.
- Receive updates for the mapped fields in SIR.
- **[Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&family=zurich&ft:locale=en-US)**
A new Profile Admin role \(sn\_si.ingestion\_profile\_admin\) provides access to configure plugins, and to create, edit, delete, and manage profiles for the Splunk, Splunk ES, and Azure Sentinel Integration for Security Operations application.
- **[Enhancements to relationship graphs](https://www.servicenow.com/docs/access?context=sir-relationship-graph&family=zurich&ft:locale=en-US)**
As an admin:
- Define default child nodes to populate in the relationship graph.
- Configure relationship labels.
As an analyst:
- Add or remove child nodes at the parent node level.
- Save the state of the relationship graph.
- Retrieve updated data.
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Australia
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- **[Configure the preview modal for attachment upload](https://www.servicenow.com/docs/access?context=configure-attachment-upload-preview-modal&family=australia&ft:locale=en-US)**
Configure whether the upload preview modal appears or not when security analysts attach files to a security incident record. Set the sn\_si\_aw.attachment.show\_preview\_modal system property to true to display the preview modal, or false \(default\) to upload files directly without displaying the modal.
- **[Microsoft Defender integration for Security Operations](https://www.servicenow.com/docs/access?context=ms-defender&family=australia&ft:locale=en-US)**
As a profile admin:
- Create flexible event‑forwarding profiles to ingest Microsoft Defender incidents into ServiceNow® Security Incident Response.
- Map Microsoft Defender incident, alert, and event fields directly to SIR security incident fields.
- Filter out noisy or low‑value alerts and bring only actionable notable events into SIR.
- Ingest historical, ongoing, new, and updated notable events on configurable intervals.
- Bi-directional synchronization of status, and work notes between Microsoft Defender and ServiceNow® SIR.
- **[Preview security incident](https://www.servicenow.com/docs/access?context=splunk-event-ingest-preview-security&family=australia&ft:locale=en-US)**
The Profile Preview now displays Unmatched Affected Users and Unmatched Configuration Items in related lists when no CMDB or identity match is found, allowing you to quickly review and validate unmapped data directly within the profile without navigating to external records.
This enhancement is implemented across Splunk Enterprise Security, Splunk Enterprise Event Ingestion, and IBM QRadar integrations.
- **[\[Placeholder link text to key bundle-security.security-incident-timeline\]](https://www.servicenow.com/docs/access?context=security-incident-timeline&family=australia&ft:locale=en-US)**
Track the complete history of a security incident events on a visual timeline within Security Incident Response Workspace. View event types as point or range events in chronological order such as state transitions, task creation and closure, approvals, observable additions, MITRE ATT&CK and D3FEND mappings, and capability and playbook executions. Select any event to view details in a popover, filter by event type to focus on relevant activities. Administrators can configure custom event types, control how event data is retrieved, and define the fields displayed in event popovers.
- **[Precedence-based override mode for threat lookup findings](https://www.servicenow.com/docs/access?context=threat-lookup-finding-calculators&family=australia&ft:locale=en-US)**
A new precedence override mode for observable findings lets security teams control how the automated threat lookups interact with an existing finding severity. When enabled, severity upgrades from threat intelligence sources are applied immediately, while downgrades are deferred until a configurable expiry window elapses. You can configure the override mode and finding priority order on the Threat Intelligence Properties page.
- **[Create OT change requests from security incidents and response tasks](https://www.servicenow.com/docs/access?context=t_CrtChgOrPrbFromSI&family=australia&ft:locale=en-US)**
You can now create OT change requests directly from a security incident or a response task using the Create OT Change Request option in the form context menu.
**Note:** The Create OT Change Request option is available only when the Operational Technology Change Management plugin \(com.sn\_ot\_chg\_mgmt\) and the Operational Technology Security Incident Response plugin \(com.sn\_ot\_sir\) are installed and activated on your instance.
- **[Dedicated role and enhanced security for the Setup Assistant](https://www.servicenow.com/docs/access?context=setup-assistant-reference&family=australia&ft:locale=en-US)**
The Setup Assistant now requires the dedicated sn\_secops\_setup.admin role for full access to setup configuration. Users with the sn\_si.admin role automatically inherit this role. The Setup Status \(sn\_secops\_setup\_status\) table fields are enforced as strict read-only to prevent unauthorized modifications.
- **[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US)**
The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- **[CrowdStrike Next-Gen SIEM integration](https://www.servicenow.com/docs/access?context=crowdstrike-next-gen-integration-secops&family=australia&ft:locale=en-US)**
As a profile admin:
- Discover CrowdStrike Next-Gen SIEM detections that are candidates for security incidents and automate the creation of these security incidents.
- Create detection profiles.
- Map CrowdStrike Next-Gen SIEM detection and events fields to SIR security incident fields.
- Filter CrowdStrike Next-Gen SIEM defects.
- Aggregate detections to existing open security incidents so you don't have to create duplicate security incidents.
- Automate CrowdStrike Next-Gen SIEM detection status updates for Security Incident Response.
- Synchronize CrowdStrike Next-Gen SIEM detection comments with SIR Work notes.
- **[Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&family=australia&ft:locale=en-US)**
A new Profile Admin role \(sn\_si.ingestion\_profile\_admin\) provides access to configure plugins, and enables you to create, edit, delete, and manage profiles for Splunk ES, Splunk Enterprise Event Ingestion, and Microsoft Azure Sentinel integration for Security Operations application.
- **[Add unmatched affected user for security incidents](https://www.servicenow.com/docs/access?context=view-unmatched-affected-user-for-si&family=australia&ft:locale=en-US)**
The new “Security Incident Unmatched Users” table captures unmatched affected user records for security incidents. This enables analysts to identify and address discrepancies when user records don't match existing system records.
- **[LLM-powered SIR integration builder](https://www.servicenow.com/docs/access?context=sir-integration-builder-now-assist&family=australia&ft:locale=en-US)**
With the latest LLM-powered integrations on the ServiceNow AI Platform, you can create product-ready integration quickly. The LLM-powered integration builder has the following capabilities:
- Automatically generates integration code from a public API documentation
- Provides guided setup built on existing capabilities
- Provides easy edit and maintenance of the generated auto code
- **[MITRE D3FEND framework](https://www.servicenow.com/docs/access?context=mitre-d3fend-framework&family=australia&ft:locale=en-US)**
Security administrators can now ingest MITRE D3FEND data. Security analysts can explore MITRE ATT&CK and D3FEND techniques through an interactive, node-based visualization that maps attack techniques, defense techniques, and related artifacts within a Security Incident Response record.
- **[Preserve manual security tags and restrict removal](https://www.servicenow.com/docs/access?context=create-class-group-and-tags&family=australia&ft:locale=en-US)**
Manual security tags applied by analysts are preserved when automatic tagging rules execute on security incidents, avoiding inadvertent tag removal during automated processes. Analysts can no longer manually remove security tags once applied to an incident, ensuring tag consistency throughout the incident life cycle.
- **[Assign parent relationships to similar security incidents](https://www.servicenow.com/docs/access?context=show-related-items-for-si&family=australia&ft:locale=en-US)**
Select multiple similar security incidents from the Similar Security Incidents related list and link them as children to the current security incident using the **Link as children** button.
- **[View and update Security Incident Response system properties](https://www.servicenow.com/docs/access?context=view-update-sirw-system-properties&family=australia&ft:locale=en-US)**
View and update system properties specific to the Security Incident Response workspace directly from the workspace administration settings interface.
- **[Create quick filters for Security Incidents and Response Tasks lists](https://www.servicenow.com/docs/access?context=create-quick-filters-for-security-incidents&family=australia&ft:locale=en-US)**
Enable rapid filtering of security incident lists based on predefined criteria by creating and managing quick filters for the Security incident \[sn.si.incident\] and Response tasks \[sn\_si\_task\] tables within the SIR Workspace. Filters are stored in the Quick Filters \[sn\_si\_aw\_quick\_filters\] table.
- **[Configure auto refresh interval for security incident lists](https://www.servicenow.com/docs/access?context=configure-auto-refresh-for-security-incident-lists&family=australia&ft:locale=en-US)**
Set up refreshing of the security incident list at specified intervals by using the `sn_si_incident.auto_refresh_interval` system property. The default refresh rate is five minutes.
- **[Control external user access to security incident](https://www.servicenow.com/docs/access?context=t_CreateResponseTask&family=australia&ft:locale=en-US)**
SOC users can grant read-only access to specific security incidents for defined external users through the **Access to security incident** field in the SIR workspace.
- **[Configure default landing tab for security analysts](https://www.servicenow.com/docs/access?context=configure-default-landing-tab&family=australia&ft:locale=en-US)**
Customize the default landing tab for security analysts and security managers when they open a security incident.
- **[Compose emails from Response Tasks and Investigation tabs](https://www.servicenow.com/docs/access?context=t_CreateResponseTask&family=australia&ft:locale=en-US)**
Send emails without having to switch tabs by composing them directly from the Response Tasks and the Investigation tabs of a security incident.
- **[Configure default view for contextual menu](https://www.servicenow.com/docs/access?context=configure-default-view-for-contextual-menu&family=australia&ft:locale=en-US)**
Determine whether the contextual menu panel for a security incident is expanded or collapsed by default when a security analyst opens a security incident.
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