---
title: Combined ServiceNow Otto for Workplace Service Delivery \(WSD\) release notes for upgrades from Yokohama to Australia
description: Consolidated page of all release notes for ServiceNow Otto for Workplace Service Delivery \(WSD\) from Yokohama to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia/australia-yokohama-servicenowottoforworkplaceservicedeliverywsd-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-10-09"
reading_time_minutes: 9
breadcrumb: [Products combined by family]
---

# Combined ServiceNow Otto for Workplace Service Delivery \(WSD\) release notes for upgrades from Yokohama to Australia

Consolidated page of all release notes for ServiceNow Otto for Workplace Service Delivery \(WSD\) from Yokohama to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Workplace Service Delivery \(WSD\) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading ServiceNow Otto for Workplace Service Delivery \(WSD\) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for ServiceNow Otto for Workplace Service Delivery \(WSD\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **[Optimize cleaning activities agentic workflow](https://www.servicenow.com/docs/access?context=optimize-cleaning-activities-agent&family=yokohama&ft:locale=en-US)**

Use the Optimize cleaning activities agentic workflow to manage cleaning and maintenance schedules of a maintenance case based on the space utilization rate of the location where a maintenance case is created.

-   **[Automate map updates agentic workflow](https://www.servicenow.com/docs/access?context=automate-map-updates-agent-ai&family=yokohama&ft:locale=en-US)**

Use the Automate map updates AI agentic workflow to configure the map during bulk updates to Indoor Mapping.

The Map Admin Agent autonomously retrieves the sources for the CAD file and resumes the import task. If the correct source isn't found, the agent moves the task to the Waiting user input state.


 -   **[Manage temporary space closures agentic workflow](https://www.servicenow.com/docs/access?context=maintenance-meeting-room-agent-ai&family=yokohama&ft:locale=en-US)**

Use the Manage temporary space closures agentic workflow when an emergency maintenance request is created.

    |Agentic workflows|Description|
    |-----------------|-----------|
    |Manage temporary space closures|AI agentic workflow blocks a room for emergency maintenance and moves any existing reservation from the blocked location to another.|

-   **[Help manage workplace reservations agentic workflow](https://www.servicenow.com/docs/access?context=manage-workplace-reservations-agent-ai&family=yokohama&ft:locale=en-US)**

Use the Help manage workplace reservations agentic workflow for updating a planned event reservation's time, date, or duration.

    |Agentic workflows|Description|
    |-----------------|-----------|
    |Help manage workplace reservations|AI agentic workflow autonomously reschedules events happening in the workplace and update an existing reservations date, time, or duration.|


</td></tr><tr><td>

Zurich

</td><td>

-   **[Summarize a workplace case](https://www.servicenow.com/docs/access?context=summarize-workplace-case&family=zurich&ft:locale=en-US)**

Use the case summarization skill to summarize the case context and take appropriate action.


 -   **[Optimize cleaning activities agentic workflow](https://www.servicenow.com/docs/access?context=optimize-cleaning-activities-agent&family=zurich&ft:locale=en-US)**

Use the optimize cleaning activities agentic workflow to manage cleaning and maintenance schedules of a maintenance case based on the space utilization rate of the location where a maintenance case is created.

-   **[Automate map updates agentic workflow](https://www.servicenow.com/docs/access?context=automate-map-updates-agent-ai&family=zurich&ft:locale=en-US)**

Use the automate map updates agentic workflow to configure the map during bulk updates to Indoor Mapping.

The map admin gent autonomously retrieves the sources for the CAD file and resumes the import task. If the correct source isn't found, the agent moves the task to the `Waiting user input` state.


</td></tr><tr><td>

Australia

</td><td>

[Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)

</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Workplace Service Delivery \(WSD\) features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US)**

Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview &amp; New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).

-   **[Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US)**

The new default behavior works as follows:

    -   New customers: When you install a Now Assist product, designated skills are turned on automatically.
    -   Existing customers who are upgrading \(starting with Yokohama Patch 11\): Any previously unconfigured skill is turned on automatically \(the skill was never configured and turned on, then turned off again\). Previously configured skills that were turned on, then off, remain inactive.
-   **[Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US)**

Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.


</td></tr><tr><td>

Zurich

</td><td>

-   **[Now Assist &gt; ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=zurich&ft:locale=en-US)**

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.


 -   **[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US)**

Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview &amp; New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).


</td></tr><tr><td>

Australia

</td><td>

-   **[Now Assist &gt; ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US)**

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some ServiceNow Otto for Workplace Service Delivery \(WSD\) features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some ServiceNow Otto for Workplace Service Delivery \(WSD\) features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate ServiceNow Otto for Workplace Service Delivery \(WSD\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

-   **Activation information**

Install ServiceNow Otto for Workplace Service Delivery \(WSD\) by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US).


**Important:** ServiceNow Otto for WSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Zurich

</td><td>

-   **Activation information**

Install ServiceNow Otto for Workplace Service Delivery \(WSD\) by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).


**Important:** ServiceNow Otto for WSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Install ServiceNow Otto for Workplace Service Delivery \(WSD\) by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).


**Important:** ServiceNow Otto for WSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Workplace Service Delivery \(WSD\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Workplace Service Delivery \(WSD\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for ServiceNow Otto for Workplace Service Delivery \(WSD\), such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for ServiceNow Otto for Workplace Service Delivery \(WSD\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for ServiceNow Otto for Workplace Service Delivery \(WSD\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

[Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US)

-   Review changes to Now Assist usage measurement.
-   Some Now Assist skills, agents, and agentic workflows are on by default.
-   Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.

 Yokohama Patch 6

-   Help map admins configure the map during bulk updates to Indoor Mapping using the Automate map updates AI agentic workflow.
-   Optimize a maintenance case based on the space utilization rate of the location where a maintenance case is created using the Optimize cleaning activities AI agentic workflow.

 Yokohama Patch 3

-   Manage temporary space closures AI agentic workflow for emergency meeting room maintenance. This team of AI agents block a space for maintenance and move any existing reservations from the blocked room to a new location.
-   Help manage workplace reservations for updating existing event planning reservations. This team of AI agents retrieve the reservation from workplace case details, analyze the reservation, and update the workplace case notes.

 See [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=yokohama&ft:locale=en-US) for more information.

</td></tr><tr><td>

Zurich

</td><td>

Zurich Patch 12

-   ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Workplace Service Delivery \(WSD\). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

 [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US): Summarize workplace cases by using ServiceNow Otto for WSD.

 [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US): Review changes to Now Assist usage measurement.

 [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)

-   Help map admins configure the map during bulk updates to Indoor Mapping using the automate map updates agentic workflow.
-   Optimize a maintenance case based on the space utilization rate of the location where a maintenance case is created using the optimize cleaning activities agentic workflow.

 See [ServiceNow Otto for Workplace Service Delivery \(WSD\)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

Australia Patch 5

-   ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Workplace Service Delivery \(WSD\). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

 See [ServiceNow Otto for Workplace Service Delivery \(WSD\)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-yokohama-australia/rn-combined-intro.md)