---
title: Combined Autonomous Workforce release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for Autonomous Workforce from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-zurich-australia/australia-zurich-autonomousworkforce-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-10-09"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---

# Combined Autonomous Workforce release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Autonomous Workforce from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Autonomous Workforce release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Autonomous Workforce to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Autonomous Workforce.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Updated routing criteria configuration](https://www.servicenow.com/docs/access?context=modify-aiw-tasks-new&family=zurich&ft:locale=en-US)**

Enable hand-offs between the AI specialist and human agents if work is better handled by a different group or requires additional human oversight.

-   **Document intelligence added to AI specialist**

Add context to the work assigned to an AI specialist, allowing it to read attachments such as screenshots, PDFs, and error logs to generate responses.


 -   **[Configurable profile for a unified AI persona](https://www.servicenow.com/docs/access?context=modify-aiw-profile&family=zurich&ft:locale=en-US)**

Customize your AI specialist's name and icon to fit your brand, and decide on its role and assignment group to determine what data and work it can access.

-   **[Multiple task configurations for fine-tuning AI specialist processes](https://www.servicenow.com/docs/access?context=modify-aiw-tasks&family=zurich&ft:locale=en-US)**

Configure pre-built tasks, adding your own routing behavior, response templates, search profiles, and knowledge sources, with no prompt engineering required.

-   **[AI specialist activity and performance monitoring](https://www.servicenow.com/docs/access?context=ai-workforce-ais-use&family=zurich&ft:locale=en-US)**

Track every record your AI specialist touches and measure its performance to see the value it brings to your team across multiple metrics.

-   **[User-based work assignment](https://www.servicenow.com/docs/access?context=create-assign-rules-aiw&family=zurich&ft:locale=en-US)**

Create assignment rules to automatically route work to your AI specialist for triage and resolution. It only acts on requests it's confident it can resolve, proposing a solution directly. Anything less certain gets handed off to a human agent.


</td></tr><tr><td>

Australia

</td><td>

-   **[Updated routing criteria configuration](https://www.servicenow.com/docs/access?context=modify-aiw-tasks-new&family=australia&ft:locale=en-US)**

Enable hand-offs between the AI specialist and human agents if work is better handled by a different group or requires additional human oversight.

-   **Document intelligence added to AI specialist**

Add context to the work assigned to an AI specialist, allowing it to read attachments such as screenshots, PDFs, and error logs to generate responses.


 -   **[Configurable profile for a unified AI persona](https://www.servicenow.com/docs/access?context=modify-aiw-profile&family=australia&ft:locale=en-US)**

Customize your AI specialist's name and icon to fit your brand, and decide on its role and assignment group to determine what data and work it can access.

-   **[Multiple task configurations for fine-tuning AI specialist processes](https://www.servicenow.com/docs/access?context=modify-aiw-tasks&family=australia&ft:locale=en-US)**

Configure pre-built tasks, adding your own routing behavior, response templates, search profiles, and knowledge sources, with no prompt engineering required.

-   **[AI specialist activity and performance monitoring](https://www.servicenow.com/docs/access?context=ai-workforce-ais-use&family=australia&ft:locale=en-US)**

Track every record your AI specialist touches and measure its performance to see the value it brings to your team across multiple metrics.

-   **[User-based work assignment](https://www.servicenow.com/docs/access?context=create-assign-rules-aiw&family=australia&ft:locale=en-US)**

Create assignment rules to automatically route work to your AI specialist for triage and resolution. It only acts on requests it's confident it can resolve, proposing a solution directly. Anything less certain gets handed off to a human agent.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Autonomous Workforce features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Advanced search turned on by default**

See more richer and more relevant results to searches performed by the AI specialist.

-   **Follow-up metric added to AI specialist performance dashboard**

Monitor where requests stall and where guidance can be clearer by tracking the follow-ups necessary after an initial response by the AI specialist.


</td></tr><tr><td>

Australia

</td><td>

-   **Advanced search turned on by default**

See more richer and more relevant results to searches performed by the AI specialist.

-   **Follow-up metric added to AI specialist performance dashboard**

Monitor where requests stall and where guidance can be clearer by tracking the follow-ups necessary after an initial response by the AI specialist.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Autonomous Workforce features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Autonomous Workforce features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Autonomous Workforce.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

Contact your ServiceNow account manager to get started with Autonomous Workforce.

**Note:** Domain separation is [not supported](https://www.servicenow.com/docs/access?context=domain-separation-aiw&family=zurich&ft:locale=en-US) on this version of Autonomous Workforce.


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Contact your ServiceNow account manager to get started with Autonomous Workforce.

**Note:** Domain separation is [not supported](https://www.servicenow.com/docs/access?context=domain-separation-aiw&family=australia&ft:locale=en-US) on this version of Autonomous Workforce.


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Autonomous Workforce we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Additional requirements**

Your instance must be on Zurich Patch 10.


</td></tr><tr><td>

Australia

</td><td>

-   **Additional requirements**

Your instance must be on Australia Patch 3.


</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Autonomous Workforce we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Autonomous Workforce, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Autonomous Workforce we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Localization information**

AI specialist supports multiple languages for user interaction. Because language detection and generation are based on an underlying large language model, not all languages have the same level of fluency. See [Multilingual support for AI specialists](https://www.servicenow.com/docs/access?context=lang-support-aiw&family=zurich&ft:locale=en-US) for more information.


</td></tr><tr><td>

Australia

</td><td>

-   **Localization information**

AI specialist supports multiple languages for user interaction. Because language detection and generation are based on an underlying large language model, not all languages have the same level of fluency. See [Multilingual support for AI specialists](https://www.servicenow.com/docs/access?context=lang-support-aiw&family=australia&ft:locale=en-US) for more information.


</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Autonomous Workforce we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   Support your team's efficiency with AI specialists that autonomously resolve high-volume, low-effort tasks and knows when to hand things off for anything outside its scope.
-   Resolve requests across multiple channels with a single, unified AI persona for all requestor communication.
-   Deploy an AI specialist to every team based on the same foundation, then customize the configuration of each one to fit that team's specific needs.
-   Equip your team with an AI specialist that improves with use, learning from its own track record and your feedback to handle future requests more effectively.

 See [Autonomous Workforce](https://www.servicenow.com/docs/access?context=ai-workforce&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

-   Support your team's efficiency with AI specialists that autonomously resolve high-volume, low-effort tasks and knows when to hand things off for anything outside its scope.
-   Resolve requests across multiple channels with a single, unified AI persona for all requestor communication.
-   Deploy an AI specialist to every team based on the same foundation, then customize the configuration of each one to fit that team's specific needs.
-   Equip your team with an AI specialist that improves with use, learning from its own track record and your feedback to handle future requests more effectively.

 See [Autonomous Workforce](https://www.servicenow.com/docs/access?context=ai-workforce&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-zurich-australia/rn-combined-intro.md)