---
title: Combined Document Services release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for Document Services from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-zurich-australia/australia-zurich-documentservices-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-10-09"
reading_time_minutes: 7
breadcrumb: [Products combined by family]
---

# Combined Document Services release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Document Services from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Document Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Document Services to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Document Services.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Smart Documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=zurich&ft:locale=en-US)**

Accelerate insights with quick summaries, dynamic Q&amp;A, and FAQs that reduce time spent searching for information


 -   **[Document comparison](https://www.servicenow.com/docs/access?context=compare-document-version&family=zurich&ft:locale=en-US)**

Compare two versions of the document side by side.

-   **[Guardrails for PDF generation and accessibility](https://www.servicenow.com/docs/access?context=guardrails-pdf-generation-accessibility&family=zurich&ft:locale=en-US)**

Use static and dynamic guardrails to help maintain stability during PDF generation and accessibility.


</td></tr><tr><td>

Australia

</td><td>

-   **[Redact sensitive data from documents using AI](https://www.servicenow.com/docs/access?context=redact-sensitive-data-using-AI&family=australia&ft:locale=en-US)**

Redact sensitive information in documents using AI-powered detection and policy-based redaction. Review AI-suggested redactions, assign compliance codes, and help protect confidential data before sharing documents.

-   **[Voice Assist for Docs skill](https://www.servicenow.com/docs/access?context=configure-skill-voice-assist&family=australia&ft:locale=en-US)**

Generate audio summaries and interact using voice-based questions to understand and extract key information from documents.


 -   **[Document Management components in Workspace](https://www.servicenow.com/docs/access?context=document-management-workspace&family=australia&ft:locale=en-US)**

Organize, access, and collaborate on files efficiently with unified Document Management in Workspace through intuitive folder structures, streamlined cloud integration, one-click actions, and embedded workflows.

-   **[Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-dms&family=australia&ft:locale=en-US)**

Enable developers and administrators to complete administrative configuration tasks for Document Services without requiring the full admin role.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Document Services features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Summarize button](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=zurich&ft:locale=en-US)**

The **Summarize** button was changed to the **Ask Now Assist** button.


 -   **[Property value for digital signature](https://www.servicenow.com/docs/access?context=property-value-cac-piv-signing&family=zurich&ft:locale=en-US)**

Specify the method used to identify and validate the user who has signed the PDF using the property value.

-   **[Document summarization](https://www.servicenow.com/docs/access?context=generate-document-summary-now-assist&family=zurich&ft:locale=en-US)**

Use AI to generate summaries for feedback, disclaimers, and usage tracking in PDFs and Microsoft Word files.

-   **[Document Service Framework](https://www.servicenow.com/docs/access?context=onedrive-spoke-document-services-framework&family=zurich&ft:locale=en-US)**

Retrieve the list of files and folders based on the given search query from Microsoft OneDrive.

-   **[Document service Framework](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=zurich&ft:locale=en-US)**

Retrieve the list of files and folders based on the given search query from Google Drive.


 -   **[PDF generation](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US)**

Generate a PDF with accessibility for regulated markets.


 -   **Coral theme**

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

-   **[Upload to provider button](https://www.servicenow.com/docs/access?context=upload-external-provider&family=zurich&ft:locale=en-US)**

The **Upload to provider** button was changed to **Upload to cloud** button within the Connect with external cloud dialog box.

-   **[Sync button](https://www.servicenow.com/docs/access?context=sync-versions&family=zurich&ft:locale=en-US)**

The **Sync** button was changed to the **Download from Cloud** button.

-   **[Upload to cloud button](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US)**

The **Upload to cloud** button has been added for versions.

-   **[External Provider Settings tab](https://www.servicenow.com/docs/access?context=sync-versions&family=zurich&ft:locale=en-US)**

The **External Provider Settings** tab was changed to the **External Cloud Settings** tab.


 -   **[Connect documents on external cloud](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US)**

Upload your files directly to an external cloud \(including multiple versions of the document\).

-   **[Permissions for external cloud files](https://www.servicenow.com/docs/access?context=document-configuration&family=zurich&ft:locale=en-US)**

Set the sharing permissions on your external cloud files.

-   **[Authenticate personal accounts on external cloud](https://www.servicenow.com/docs/access?context=personal-authentication-documents&family=zurich&ft:locale=en-US)**

Implement personal token-based authentication for an external cloud so that you can verify user-specific access, audit trails, and compatibility with existing and future integrations.

-   **[Connect file extensions](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US)**

Link any Google Drive file to a document record by selecting a provider and entering the file URL All file extension are now supported.

-   **[HTML to PDF Conversion](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US)**

Specify an image retrieval timeout for HTML to PDF conversion.

-   **[Document classification](https://www.servicenow.com/docs/access?context=share-document-link&family=zurich&ft:locale=en-US)**

Limit public sharing based on a document's classification.


</td></tr><tr><td>

Australia

</td><td>

-   **[Now Assist &gt; ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US)**

ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

-   **[Document Viewer](https://www.servicenow.com/docs/access?context=Documentviewer&family=australia&ft:locale=en-US)**

The Next Experience Document Viewer is now available in the Classic UI \(UI16\) and Service Portals in addition to Workspace. ServiceNow Otto features including document summary, voice Q&amp;A, smart redaction, and manual redaction are available.


 -   **[Smart documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=australia&ft:locale=en-US)**

Use Smart Document skill across all tables.Existing configurations remain unchanged during upgrade, including those on specific tables or when the feature is disabled.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Document Services features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Document Services features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Document Services.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

Document Services is a ServiceNow AI Platform feature that is active by default.

Document Management is available with activation of the Document Management plugin \(com.snc.platform\_document\_management\). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=zurich&ft:locale=en-US).

Multi Provider Document Services Framework needs to be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=zurich&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).


**Important:** Multi Provider Document Services Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Document Services is a ServiceNow AI Platform feature that is active by default.

Document Management is available with activation of the Document Management plugin \(com.snc.platform\_document\_management\). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=australia&ft:locale=en-US).

Multi Provider Document Services Framework must be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=australia&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).


</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Document Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Document Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Document Services, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Accessibility information**
    -   **Dark theme**

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

    -   **[Guardrails for PDF generation and accessibility](https://www.servicenow.com/docs/access?context=guardrails-pdf-generation-accessibility&family=zurich&ft:locale=en-US)**

Added static and dynamic guardrails for accessibility support for PDF document generation

    -   **[PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US)**

Added support for PDF document generation with accessibility for regulated markets.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Document Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Document Services we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   Compare any two document versions and track changes by using document comparison.
-   Connect and manage external cloud documents by uploading files, storing URLs, and syncing metadata with your records.
-   Authenticate with your personal accounts on an external cloud, Microsoft OneDrive, or Google Drive.
-   Control public sharing by using document classification to ensure document security.
-   Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q&amp;A, and FAQs.

 See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

-   Introduced granular roles to complete administrative configuration tasks without requiring the full admin role.
-   Manage documents in Workspace with a comprehensive, user-friendly document management system that consolidates and enhances platform capabilities.
-   Manage documents quickly and get complete visibility across all entity-level folders and business records in a single unified view.
-   Streamline operations with drag-and-drop uploads and direct cloud integration, allowing file management through quick actions directly from file cards.
-   Enhanced control provides teams with real-time visibility over the document life cycle via in-line metadata editing, automatic version tracking, granular permissions, and embedded workflow assignments on the file card.
-   Manage documents using a common document viewer across Platform/UI16 and Workspace to access ServiceNow Otto features including document summary, voice Q&amp;A, smart redaction, along with manual redaction
-   Enable Smart Document Skill across all tables by default, removing the need for manual configuration.
-   Redact sensitive information in documents using AI-powered detection and policy-based redaction to help protect confidential data and support compliance requirements
-   Generate audio summaries of documents and retrieve document information using voice queries, enabling a more accessible and hands-free document experience.

 See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-zurich-australia/rn-combined-intro.md)