---
title: Combined EMR Provider Directory Sync Sync release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for EMR Provider Directory Sync Sync from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-zurich-australia/australia-zurich-emrproviderdirectorysyncsync-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-10-09"
reading_time_minutes: 3
breadcrumb: [Products combined by family]
---

# Combined EMR Provider Directory Sync Sync release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for EMR Provider Directory Sync Sync from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family EMR Provider Directory Sync Sync release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading EMR Provider Directory Sync Sync to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for EMR Provider Directory Sync Sync.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   **[How the FHIR sync works](https://www.servicenow.com/docs/access?context=hco-fhir-how-it-works&family=australia&ft:locale=en-US)**

A scheduled job runs an orchestration subflow that imports the four FHIR resources in dependency order and upserts them into the Healthcare Operations data model, keyed on the FHIR resource ID.

-   **[Run the initial load](https://www.servicenow.com/docs/access?context=hco-fhir-run-initial-load&family=australia&ft:locale=en-US)**

After the initial full load, each run uses the previous successful run's timestamp as a watermark to import only resources changed since then.

-   **[Monitor and troubleshoot FHIR sync runs](https://www.servicenow.com/docs/access?context=hco-fhir-monitor-sync&family=australia&ft:locale=en-US)**

Each run records one FHIR Sync Log row per resource type, with status, processed and skipped counts, and a shared correlation ID, so admins can monitor and troubleshoot syncs.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing EMR Provider Directory Sync Sync features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some EMR Provider Directory Sync Sync features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some EMR Provider Directory Sync Sync features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate EMR Provider Directory Sync Sync.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

Install EMR Provider Directory Sync by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).

 This application depends on the HL7 FHIR Spoke and on the Healthcare Operations and Healthcare and Life Sciences data-model applications. For the full list, see [Prerequisites for the FHIR integration](https://www.servicenow.com/docs/access?context=hco-fhir-prerequisites&family=australia&ft:locale=en-US).

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for EMR Provider Directory Sync Sync we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for EMR Provider Directory Sync Sync we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for EMR Provider Directory Sync Sync, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for EMR Provider Directory Sync Sync we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for EMR Provider Directory Sync Sync we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

-   Keep Healthcare Operations organizations, business locations, practitioners, and care-team memberships in sync with a FHIR R4 server without manual maintenance.
-   Import FHIR Organization, Location, Practitioner, and PractitionerRole resources on a configurable daily schedule, with delta syncs after the first full load.
-   Track every sync run in a FHIR Sync Log, with per-resource status and record counts correlated by run.
-   Classify imported organizations as internal or external business locations using an editable decision table.

 See [EMR Provider Directory Sync](https://www.servicenow.com/docs/access?context=hco-fhir-landing&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-zurich-australia/rn-combined-intro.md)