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Zurich
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- **[Data certification in Enterprise Architecture Workspace](https://www.servicenow.com/docs/access?context=eaw-work-with-data-cert&family=zurich&ft:locale=en-US)**
- Use the Data Certification workflow in Enterprise Architecture Workspace to ensure the accuracy, completeness, and reliability of critical data within your organization. For details, see [Exploring data certification in the Enterprise Architecture Workspace](https://www.servicenow.com/docs/access?context=eaw-explore-data-cert&family=zurich&ft:locale=en-US).
- Create a data certification policy directly from the Enterprise Architecture Workspace using the Data certification workflow. For details, see [Create a certification policy](https://www.servicenow.com/docs/access?context=eaw-create-policy&family=zurich&ft:locale=en-US).
- Run certification on demand for published policies to generate a new certification instance for an active policy. For details, see [Run certification for a policy](https://www.servicenow.com/docs/access?context=eaw-data-cert-run-certification&family=zurich&ft:locale=en-US).
- Activate a certification policy to add it to the active certification runs. This process ensures that the policy is active and can be used for certifications. You can deactivate a policy to remove it from active certification runs. For details, see [Activate a certification policy](https://www.servicenow.com/docs/access?context=eaw-data-cert-activate&family=zurich&ft:locale=en-US).
- **[TRM catalog enhancement](https://www.servicenow.com/docs/access?context=eaw-export-trm-prod-cat-data&family=zurich&ft:locale=en-US)**
Export the TRM catalog data to Microsoft Excel or CSV format.
- **[Business Portfolio enhancement](https://www.servicenow.com/docs/access?context=eaw-export-business-portfolio-data&family=zurich&ft:locale=en-US)**
Export the Business Portfolio data to Microsoft Excel or CSV format.
- **[TRM category enhancements](https://www.servicenow.com/docs/access?context=eaw-create-new-trm-category&family=zurich&ft:locale=en-US)**
Assign an owner to a TRM category to ensure clear accountability and improved governance standards. The owner is responsible for maintaining consistent technology compliance standards for that TRM category.
- **[TPM lifecycle record enhancements](https://www.servicenow.com/docs/access?context=eaw-tpm&family=zurich&ft:locale=en-US)**
- TLM lifecycle records are now assigned unique identifiers are automatically,while creating the TLM lifecycle record. These identifiers serve as clickable links that provide direct access to full record details.
- Run the Populate Number field in TPM Discovered Technologies scheduled job to populate the TPM lifecycle record identifiers of existing records created using previous versions \(before version 1.9.0\) of the TLM plugin. For details, [Run a scheduled job to populate TLM lifecycle record identifier](https://www.servicenow.com/docs/access?context=eaw-run-job-to-populate-tpm-lifecycle-identifier&family=zurich&ft:locale=en-US).
- **[Working with Portfolio list view](https://www.servicenow.com/docs/access?context=eaw-work-with-portfolio-list-view&family=zurich&ft:locale=en-US)[AI Portfolio section enhancements](https://www.servicenow.com/docs/access?context=eaw-exploring-the-ai-portfolio&family=zurich&ft:locale=en-US)**
The following AI product models added to the AI Portfolio section:
- AI System Product Models
- AI Model Product Models
- AI Dataset Product Models
- AI Prompt Product Models
- **[Enterprise Architecture Workspace home page enhancements](https://www.servicenow.com/docs/access?context=eaw-work-with-ea-workspace-homepage&family=zurich&ft:locale=en-US)**
Apply the Portfolio Overview and Health filters to filter and view specific business applications and business capabilities information. An indicator is displayed on top of the filter icon to show the number of filters currently applied.
- **[TRM product related list enhancements](https://www.servicenow.com/docs/access?context=eaw-work-with-trm&family=zurich&ft:locale=en-US)**
- Added the **Product capability** tab as a related list. In the tab, you can:
- Select **New** to create a new product capability and associate it with the TRM product.
- Select **Add** to add an existing product capability to the TRM product.
- Select **Remove** to remove a product capability from a TRM product.
- Added the **Business Applications** tab as a related list. In the tab, you can:
- Select **New** to create a new business application and associate it with the TRM product.
- Select **Add** to add an existing business application to the TRM product.
- Select **Remove** to remove a business application from a TRM product.
- **[Application rationalization page enhancements](https://www.servicenow.com/docs/access?context=eaw-rationalize-business-applications&family=zurich&ft:locale=en-US)**
- View business application bubbles whose X and Y-axis values are within the value range of +/-0.25 of each other as a grouped bubble. The grouped bubble displays the total number of business application bubbles that it contains. This grouping helps in clearing the clutter on bubble chart when there are too many business applications with similar values. For details, see [Bubble chart view of application rationalization](https://www.servicenow.com/docs/access?context=eaw-bubble-chart-view&family=zurich&ft:locale=en-US).
- Zoom in, zoom out, or pan on the Bubble chart page using either on-screen buttons or by using a mouse device or trackpad interactions. For details, see [Bubble chart view of application rationalization](https://www.servicenow.com/docs/access?context=eaw-bubble-chart-view&family=zurich&ft:locale=en-US).
- View the calculation logic behind the total number of business applications displayed on the Bubble chart page. For details, see [Bubble chart view of application rationalization](https://www.servicenow.com/docs/access?context=eaw-bubble-chart-view&family=zurich&ft:locale=en-US).
- Select a single bubble on the Bubble chart page to view the associated business application details. Select a grouped bubble to view the list of business applications that are part of that grouped bubble. For details, see [Bubble chart view of application rationalization](https://www.servicenow.com/docs/access?context=eaw-bubble-chart-view&family=zurich&ft:locale=en-US).
- View actual scores of business applications and compare them with their normalized scores. For details, see [List view of application rationalization](https://www.servicenow.com/docs/access?context=eaw-list-view&family=zurich&ft:locale=en-US).
- Increased maximum number of bubbles displayed on the Bubble chart to 500.
- Apply the fiscal period filter to filter and view business applications for a specific fiscal period.
- Apply the application rationalization filters to filter and view specific business applications on the bubble chart or list view page. An indicator is displayed on top of the filter icon to show the number of filters currently applied.
- View the business application technical debt indicator score on the application rationalization list view page. On the application rationalization bubble chart view page, you can use the TRM technical debt indicator to form the bubble size based on the indicator score.
- Export the list view of application rationalization data to Excel or CSV file format. You can use the data to obtain insights, share with stakeholders, and prepare for analysis.
- Business applications with Retired or End of Life lifecycle stage aren’t displayed on the Application Rationalization bubble chart page.
- **[Manage Enterprise Modeling and Visualization](https://www.servicenow.com/docs/access?context=eaw-config-modeling&family=zurich&ft:locale=en-US)**
- Create a diagrams using CSDM shapes to ensure consistency in how services, applications, and infrastructure are represented. Aligning with CMDB 5 standards, helps you in accurate reporting, impact analysis, and compliance across the enterprise. For details, see [Common Service Data Model \(CSDM\) shapes](https://www.servicenow.com/docs/access?context=eaw-modeling-csdm-shapes&family=zurich&ft:locale=en-US).
- Use the modified Enterprise Architecture shapes that are aligned with CSDM 5 standards for better modeling, accurate impact analysis, and reporting. For details, see [Create a diagram using CSDM shapes](https://www.servicenow.com/docs/access?context=eaw-modeling-create-diagram-csdm&family=zurich&ft:locale=en-US).
- Create diagrams using AWS shapes. The AWS shapes enable you to visualize AWS cloud components, model hybrid architectures, support cloud migration planning. For details, see [Amazon Web Services \(AWS\) shapes](https://www.servicenow.com/docs/access?context=eaw-modeling-aws-shapes&family=zurich&ft:locale=en-US) and [Create a diagram using AWS shapes](https://www.servicenow.com/docs/access?context=eaw-modeling-create-diagram-aws&family=zurich&ft:locale=en-US).
- Group or ungroup a general shape object. You can combine multiple related shapes into a single container for better organization and clarity in diagrams. For details, see [Convert a shape to a group shape](https://www.servicenow.com/docs/access?context=eaw-modeling-group-ungroup-shape&family=zurich&ft:locale=en-US).
- Expand or collapse a group shape to simplify visualization, improve focus, and supports hierarchical modeling. For details, see [Expand or collapse a group shape](https://www.servicenow.com/docs/access?context=eaw-modeling-expand-collapse-shape&family=zurich&ft:locale=en-US).
- View Business Process details for which the BPMN diagram is being created. Modify details such as name, parent, and description. For details, see [Modify BPMN diagram details](https://www.servicenow.com/docs/access?context=eaw-modeling-modify-bpmn&family=zurich&ft:locale=en-US).
- Reorder shape categories within the Shapes panel to customize the panel for faster access to frequently used shapes. For details, see [Reorder shapes categories](https://www.servicenow.com/docs/access?context=eaw-modeling-reorder-shapes-cat&family=zurich&ft:locale=en-US).
- Show or hide the Shapes panel to optimize your workspace for different tasks. For details, see [Show or hide shapes panel](https://www.servicenow.com/docs/access?context=eaw-modeling-show-hide-shapes-panel&family=zurich&ft:locale=en-US).
- Switch between List view and Grid view in the shapes panel according to your modeling needs. For details, see [Switch to list or grid view of shapes panel](https://www.servicenow.com/docs/access?context=eaw-modeling-shapes-grid-list-view&family=zurich&ft:locale=en-US).
- Download a diagram as an image to share it with other stakeholders with offline access or use it in the presentations. For details, see [Download a modeling diagram as an image](https://www.servicenow.com/docs/access?context=eaw-modeling-download-diagram&family=zurich&ft:locale=en-US).
- Select and delete diagrams from the Diagrams page.
- Select upstream or downstream entities when adding related records for shapes. The upstream entities appear as a parent for the selected shape in the diagram while the downstream entities appear as a child for the selected shape in the diagram.
- Add version label, version description, and planned rollout date details for diagram versions.
- On duplicating a business process map, you can choose to associate the duplicated process map with a new or an existing business process.
- Added support for shapes that enable AI governance. The shapes are added under the Enterprise Architecture category in the shapes palette. The shapes are:
- AI Dataset Digital Asset
- AI Model Digital Asset
- AI Prompt Digital Asset
- AI System Digital Asset
- Perform undo and redo actions using buttons on the diagram page or using keyboard shortcuts.
- Resize the shapes added to a canvas.
- Drag shapes from the **Shapes** palette on to the canvas.
- Add labels on the connector lines between shapes in a diagram.
- Create diagrams for business process maps using the specific shapes related to the business processes.
- Search shapes within the shape libraries.
- Reorganize the order of shapes in a shape library according to your requirement.
- Show or hide shapes in different diagram types.
- General shapes can be rotated.
- Enhanced the overall appearance of the diagram by hiding the connector ports and displaying them only when hovering over the shapes.
- Open the Enterprise Modeling and Visualization diagrams from the following sections:
- From the Architectural Artifacts related list of a business application, business capability, or a business process record.
- From the **My approvals** tab of the Needs Attention section on the EA Workspace home page.
- From the Architectural Artifacts section of the Portfolio page.
- Added support for all ArchiMate shapes.
- Model Value stream diagrams.
- **[Business application related list enhancements](https://www.servicenow.com/docs/access?context=eaw-app-portfolio&family=zurich&ft:locale=en-US)**
Added the AI Product Models as a related list. In the tab, you can:
- Select **Add** to associate an existing AI system product model to the business application.
- Select **Remove** to remove a AI system product model from a business application.
For details, see [Add AI systems to business applications](https://www.servicenow.com/docs/access?context=eaw-add-ai-systems&family=zurich&ft:locale=en-US).
- Added the **Product capability** tab as a related list. In the tab, you can:
- Select **New** to create a new product capability and associate it with the business application.
- Select **Add** to add an existing product capability to the business application.
- Select **Remove** to remove a product capability from a business application.
- Added the TRM products tab as a related list. In the tab, you can:
- Select **New** to create a new TRM product and associate it with the business application.
- Select **Add** to add an existing TRM product to the business application.
- Select **Remove** to remove a TRM product from a business application.
- In the **Architectural Artifacts** tab of the business application related list, selecting the **New** button displays a modal to create an architectural artifact.
- **[Architectural Decision Records \(ADR\) enhancements](https://www.servicenow.com/docs/access?context=eaw-managing-arch-decision-records&family=zurich&ft:locale=en-US)**
- Create artifact type Architectural Decision Records \(ADR\) in one step.
- Create and add multiple pages to the Architectural Decision Records \(ADR\) from the **Artifact content** tab.
- In the Architectural Decision Records \(ADR\) page, you can tag the following:
- Tag a user
- Tag a record
- Architectural artifact
- Business application
- Business capability
- Business process
- Digital integration \(requires the digital integration plugin\)
- Digital interface \(requires the digital integration plugin\)
- Information object
- TRM product \(requires the TRM plugin\)
- Value stream \(requires the value stream plugin\)
- Request approval workflow for Architectural Decision Records \(ADR\).
- The version drop-down list is added to the Architectural Decision Records \(ADR\) page header. Select a version from the drop-down list to open the specific ADR version.
- **[Data Certification changes](https://www.servicenow.com/docs/access?context=eaw-config-cert-schedules&family=zurich&ft:locale=en-US)**
In the Enterprise Architecture Workspace, the certifications data is saved to and fetched from the CMDB Data Management Task Control \[cmdb\_data\_management\_task\] table.If your certification data is still fetched from the Certification Schedules \[cert\_schedule\] table, you might consider migrating your certification policies to the CMDB Data Management Task Control \[cmdb\_data\_management\_task\] table. For more information, see [Convert legacy certification schedules into Data Manager Certification policies](https://www.servicenow.com/docs/access?context=convert-data-cert-definitions&family=zurich&ft:locale=en-US)and[Publish a draft Data Manager policy in CMDB Workspace](https://www.servicenow.com/docs/access?context=data-manager-publish-draft-policy&family=zurich&ft:locale=en-US).
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Australia
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- **[New business architecture entities](https://www.servicenow.com/docs/access?context=eaw-using-business-architecture&family=australia&ft:locale=en-US)**
Model additional layers of your business architecture using five new entity types in the Business Architecture section of the Portfolio List view:
- [Business actors](https://www.servicenow.com/docs/access?context=eaw-business-actors&family=australia&ft:locale=en-US) represent the people, teams, or organizational units that perform business processes and activities.
- [Business roles](https://www.servicenow.com/docs/access?context=eaw-business-roles&family=australia&ft:locale=en-US) represent the responsibilities, rights, and duties associated with performing specific business behavior, independently of who holds the role. Business roles can have a parent role, letting you build a role hierarchy.
- [Stakeholders](https://www.servicenow.com/docs/access?context=eaw-stakeholders&family=australia&ft:locale=en-US) represent the individuals or teams with an interest in your enterprise architecture outcomes, rated by influence and interest level.
- [Drivers](https://www.servicenow.com/docs/access?context=eaw-drivers&family=australia&ft:locale=en-US) represent the internal or external conditions that motivate your organization to define goals and implement changes, rated by urgency.
- [Business process activities](https://www.servicenow.com/docs/access?context=eaw-business-process-activities&family=australia&ft:locale=en-US) represent discrete units of work, such as a manual task, an approval step, or a system-triggered action, associated with the business actors who perform them.
You can create, edit, and associate each entity with related business actors, roles, stakeholders, drivers, goals, value streams, and business processes from the Portfolio List view.
- **[Connections between business architecture entities](https://www.servicenow.com/docs/access?context=portfolio-list-view&family=australia&ft:locale=en-US)**
Associate related records between existing and new business architecture entities directly from their related lists in the Portfolio page of Enterprise Architecture Workspace:
- Add or remove business capabilities on a business unit.
- Add or remove business units on a business capability.
- Add or remove business processes on a business unit.
- Add or remove business units on a business process.
- Add or remove business processes on a goal.
- Add or remove goals on a business process.
- Add or remove business capabilities on a goal.
- Add or remove goals on a business capability.
You can also create related record directly from the related list instead of searching for an existing one.
- **[Exploring Enterprise Architecture query agent](https://www.servicenow.com/docs/access?context=ea-qna-overview&family=australia&ft:locale=en-US)**
When an Enterprise Architecture query agent response references a specific record, such as a business application or a capability, the record name now appears as linked text. Select the linked text to navigate directly to that record in Enterprise Architecture Workspace.
- **[Now Assist for Enterprise Architecture \(EA\) enhancements](https://www.servicenow.com/docs/access?context=now-assist-ea&family=australia&ft:locale=en-US)**
Added support for third-party LLM models: GPT-5.4 mini and Gemini 3.5 Flash
- **[Enterprise Modeling and Visualization enhancements](https://www.servicenow.com/docs/access?context=eaw-work-with-ent-model-and-visual&family=australia&ft:locale=en-US)**
- Align and distribute shapes in a modeling diagram:
- Align two or more selected shapes using the alignment options on the diagram toolbar \(**Align left**, **Align center horizontally**, **Align right**\) or the **More alignment options** menu \(**Align top**, **Align center vertically**, **Align bottom**\).
- Distribute three or more selected shapes at equal horizontal or vertical spacing using the **Distribute horizontally** and **Distribute vertically** options.
For information, see [Align and distribute shapes in a modeling diagram](https://www.servicenow.com/docs/access?context=eaw-align-distribute-shapes&family=australia&ft:locale=en-US).
- Shape preview popover in the **Shapes** panel: When you hover over a shape icon in the **Shapes** panel, a preview popover appears to the right of the panel showing a larger view of the shape and its label.
- Bi-directional connector ports across shape libraries: Connector ports on the following shape libraries are bi-directional. You can use any connector port—top, bottom, left, or right—as either an input or an output when connecting shapes in a diagram:
- ArchiMate shapes
- AWS shapes, including AWS Group shapes
- CSDM shapes
- EA Extended shapes
- Add specific related records to a shape: When adding related records to a shape in a modeling diagram, expand the upstream or downstream entity types to view their individual records, and select only the specific records you want to add to the diagram. For information, see [Add related records in the modeling diagram](https://www.servicenow.com/docs/access?context=eaw-modeling-add-related-records&family=australia&ft:locale=en-US).
- Shape connector properties: Configure the connector between two shapes in a modeling diagram by using the connector toolbar. The toolbar shows different controls depending on the notation of the connected shapes:
- For ArchiMate connectors \(both shapes are ArchiMate\), use the **Relationship type** drop-down to select an ArchiMate 3.2 relationship. The drop-down now includes **Access** \(with single-direction, bidirectional, and unspecified variants\), **Serving**, **Association**, and **Triggering**. **Influence** is now available in the drop-down \(previously a shape in the ArchiMate shape library\) and displays a +/- adornment on the connector to indicate the direction of influence. The **Assignment** arrow icon is corrected to match the ArchiMate 3.2 specification.
- For non-ArchiMate and mixed connectors \(at least one shape is non-ArchiMate\), set the **Line style** \(solid, dashed, or dotted\), **Start arrow** and **End arrow** styles, and **Icon** \(BPMN message flow decorator\).
- For any connector, add a text label by using the **T+** control.
For information, see [Shape connector properties in Enterprise Modeling and Visualization](https://www.servicenow.com/docs/access?context=eaw-connector-properties&family=australia&ft:locale=en-US) and [Set shape connector properties](https://www.servicenow.com/docs/access?context=eaw-set-connector-properties&family=australia&ft:locale=en-US).
- The width of the right side panel on the modeling diagram canvas is saved as a user preference and persists across sessions.
- Group shapes stay anchored when child shapes are added: Dropping a child shape into an EA group shape no longer shifts the group's position on the canvas. The group stays at its current position and resizes its bounds to accommodate the new child shape.
- Replace an existing shape or entity in a modeling diagram with a different shape type. Existing connections and relationship lines associated with the shape are preserved after the replacement. For information, see [Replace a shape in a diagram](https://www.servicenow.com/docs/access?context=eaw-modeling-replace-shape&family=australia&ft:locale=en-US).
- Upload an image of an existing process diagram to generate a new, editable business process map \(BPM\) diagram in Enterprise Modeling and Visualization, using the ServiceNow AI Lens Now Assist skill. AI Lens identifies shapes, pools, lanes, gateways, and connections from the image, maps recognized shapes to existing records where matching records exist, and stages new records for shapes with no match.
The generated diagram opens in review state on a split canvas: the upper pane displays the generated diagram and the lower pane displays the source image for reference. Shapes identified with a confidence score below 50% are marked with an orange border on the canvas and listed in the Shapes with low confidence scores drop-down in the canvas banner. For information, see [Create business process map diagram from image using ServiceNow Otto](https://www.servicenow.com/docs/access?context=eaw-create-bpm-diag-from-image&family=australia&ft:locale=en-US) and [Review ServiceNow Otto generated business process map diagram](https://www.servicenow.com/docs/access?context=eaw-review-ai-generated-bpm-diag&family=australia&ft:locale=en-US)
- **[Sync TRM product names with software product names](https://www.servicenow.com/docs/access?context=eaw-schedule-job-sync-trm-product-names&family=australia&ft:locale=en-US)**
Run the **Sync TRM Product Names with Software Products** scheduled job to update TRM product names in EA Workspace with the latest names of their linked software products.
- **[BPMN 2.0 shape library enhancements](https://www.servicenow.com/docs/access?context=eaw-modeling-bpmn-shapes&family=australia&ft:locale=en-US)**
The BPMN shape library in the Enterprise Modeling and Visualization is expanded with shapes conforming to the BPMN 2.0 standard:
- Event shapes: The library now includes all standard BPMN 2.0 event types organized into start, non-interrupting start, intermediate catching, intermediate throwing, end, and boundary events, with trigger configurations for message, timer, conditional, signal, escalation, compensation, error, cancel, link, and terminate.
- Gateway shapes: Expanded to include event-based, instantiating, and complex gateway types. Gateway shapes can be resized on the canvas.
- Activity shapes: Expanded to include eight task types \(task, user task, service task, manual task, script task, business rule task, send task, and receive task\) and call activity shapes. Four existing shape names are updated to align with the BPMN 2.0 standard: Default → Task, System → Service task, User → User task, Manual → Manual task.
BPMN shapes in the **Shapes** panel are organized into four sub-categories: **Event**, **Activity**, **Gateway**, and **General**. When you drag a shape from the panel onto the canvas, the shape displays its actual icon while dragging.ArchiMate Technology layer shape names are updated to match the ArchiMate 3.2 specification: Infrastructure Function → Technology Function, Communication Path → Path, Infrastructure Interface → Technology Interface. The Network Box and Network shapes, which aren't part of the ArchiMate 3.2 standard, are removed.
- **[AI Portfolio tab on the Enterprise Architecture Workspace dashboard](https://www.servicenow.com/docs/access?context=eaw-exploring-the-ai-portfolio&family=australia&ft:locale=en-US)**
Monitor AI adoption across your enterprise from the **AI Portfolio** tab on the Enterprise Architecture Workspace dashboard. The tab is available when the AI Control Tower workspace is installed and displays two widgets:
- **Business Applications by AI System Association**: Shows the total number of business applications, segmented by whether they are linked to an AI system.
- **AI Systems by Business Application Association**: Shows the total number of AI systems, segmented by whether they are linked to a business application.
Both widgets source their data from approved AI System–Business Application linkage records. For information, see [Exploring the AI Portfolio](https://www.servicenow.com/docs/access?context=eaw-exploring-the-ai-portfolio&family=australia&ft:locale=en-US).
- **[Exploring Enterprise Architecture query agent](https://www.servicenow.com/docs/access?context=ea-qna-overview&family=australia&ft:locale=en-US)**
The Enterprise Architecture query agent is a new Now Assist agentic AI skill that lets you ask natural language questions about your enterprise architecture portfolio directly from EA Workspace.
Use the agent to retrieve and analyze information across business applications, business capabilities, value streams, TRM standards, and information objects. It supports multi-condition queries, trend comparisons, and impact analysis. After answering, the agent suggests related questions to help you explore further.
- **[Exploring the AI Portfolio tab on the Enterprise Architecture Workspace dashboard](https://www.servicenow.com/docs/access?context=eaw-dashboard-exploring-ai-portfolio-tab&family=australia&ft:locale=en-US)**
Monitor AI adoption across your enterprise from the AI Portfolio tab on the EA Workspace dashboard. The tab is available when the AI Control Tower workspace is installed and displays two widgets: Business Applications by AI System Association and AI Systems by Business Application Association.
- **[AI systems on business applications](https://www.servicenow.com/docs/access?context=eaw-aict&family=australia&ft:locale=en-US)**
View and manage AI systems associated with a business application from the **AI Systems** tab on a business application record in the Enterprise Architecture Workspace.
- View all AI systems linked to a business application, organized by governance status as **Managed** \(submitted for AI Steward review\) or **Unmanaged** \(created but not yet submitted for review\).
- Add an existing AI system to a business application record.
- Remove an AI system association from a business application record without deleting the AI system record in AI Control Tower.
- Open the full AI system record in AI Control Tower directly from the **AI Systems** tab of a business application record in Enterprise Architecture Workspace, to review governance details, lifecycle status, and related assets.
Associate a business application with a new AI use case at intake using the **Business Applications** field on the **Request an AI use case** catalog item in the service portal. The association is established on submission, and the AI system appears as unmanaged on the corresponding business application records in the Enterprise Architecture Workspace.
- **[AI Search on the TRM catalog](https://www.servicenow.com/docs/access?context=ai-search-trm-cat&family=australia&ft:locale=en-US)**
Search published TRM catalog records using natural language queries in the Now Assist panel. EA Workspace ships default AI Search configuration that automatically indexes TRM catalog records you publish. To make previously published TRM catalog records searchable, you can manually trigger indexing. For information, see [Index previously published TRM catalog records for AI Search](https://www.servicenow.com/docs/access?context=index-archive-pub-trm-cat&family=australia&ft:locale=en-US) or [AI Search on the TRM catalog](https://www.servicenow.com/docs/access?context=ai-search-trm-cat&family=australia&ft:locale=en-US).
- **[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US)**
The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- **[Enterprise Modeling and Visualization enhancements](https://www.servicenow.com/docs/access?context=eaw-work-with-ent-model-and-visual&family=australia&ft:locale=en-US)**
Label management improvements for diagrams:
- Add labels: Double-click empty areas or use the adornment tool to automatically place labels in optimal positions. You can add multiple labels to relationship lines.
- Edit and delete labels: Change existing labels or remove them as needed.
- Move with shapes: Labels maintain their relative position when you move associated shapes.
**Note:** After submitting the diagram for approval, the labels can’t be edited.
Accessibility enhancements in Enterprise Modeling and Visualization:
- Magnify content up to 400% while maintaining full access to all information and features.
- Navigate the interface using the keyboard.
- Access the shape context menu using the keyboard.
- See pop-over menus when hovering over connector lines.
ArchiMate shape library enhancements:
The ArchiMate shape library has been enhanced to align with ArchiMate 3.2 standards, with new categories, elements, and updates to existing shapes.
- Implementation and Migration category: Added this category with the following shape elements:
- Implementation event
- Gap
- Work package
- Deliverable
- Plateau
- Location
- Group
- Relationship Type category- Added this category with the following shape elements:
- And junction
- Or junction
- **[Exploring the publishing center in Enterprise Architecture Workspace](https://www.servicenow.com/docs/access?context=publishing-center-in-ea-workspace&family=australia&ft:locale=en-US)**
Use the Publishing Center to control publishing workflows, monitor status, and view publishing history from a single location.
- **[Publish TRM catalog to a knowledge base](https://www.servicenow.com/docs/access?context=working-with-publishing-center&family=australia&ft:locale=en-US)**
- Configure TRM catalogs and apply filters for products and lifecycle phases.
- Manage publishing workflows with status updates from Draft to Published.
- View publishing job history in the Run logs tab.
- Access the published TRM catalog using the generated knowledge base URL.
- **Enhancements to the [Value stream](https://www.servicenow.com/docs/access?context=eaw-manage-value-streams&family=australia&ft:locale=en-US) and [Value stream stage](https://www.servicenow.com/docs/access?context=eaw-manage-value-stream-stages&family=australia&ft:locale=en-US) related lists**
- Value stream: View associated value stream stages and application models as related lists. You can add, edit, or remove the associated value stream stages and application models.
- Value stream stage: View associated business processes and business capabilities. Add or remove business processes and business capabilities. You can also view the value stream stage as a related list in the business process and business capability records.
- **[Enhancements to the Business Process related lists](https://www.servicenow.com/docs/access?context=eaw-manage-business-processes&family=australia&ft:locale=en-US)**
View the value stream stage as a related list of a business process.
- **[Enhancements to the Business Capability related lists](https://www.servicenow.com/docs/access?context=eaw-manage-business-capabilities&family=australia&ft:locale=en-US)**
View the value stream stage as a related list of a business capability.
- **[Create documents for the Enterprise Modeling and Visualization diagrams](https://www.servicenow.com/docs/access?context=create-documents-for-diagrams&family=australia&ft:locale=en-US)**
- Save diagram as a document using the Generate document option from the Enterprise Modeling and Visualization diagrams page.
- Define templates for the documents that can be created and used from the Diagrams page.
- Tag components that can be included in the templates to generate documents.
- View associated documents from the Diagrams page.
- **[Exploring the architecture analyzer](https://www.servicenow.com/docs/access?context=eaw-explore-arch-analyzer&family=australia&ft:locale=en-US)Architecture Analyzer**
- The Architectural Analyzer helps you to analyze architecture data without creating or maintaining custom diagrams. You can visually explore relationships across applications, services, and infrastructure to quickly understand dependencies and collaborate on architecture decisions. You can also understand the potential impact of architectural changes across applications and services.
- **[Application rationalization page enhancements](https://www.servicenow.com/docs/access?context=eaw-rationalize-business-applications&family=australia&ft:locale=en-US)**
Added an Overall score indicator to show the overall average score of a business application. Use this indicator to determine the bubble size of a business application on the Bubble Chart page. You can compare the overall scores of different business applications using their individual bubble sizes.
- **[Business application summarization skill enhancements](https://www.servicenow.com/docs/access?context=generate-insights-into-ba&family=australia&ft:locale=en-US)**
Generate context-sensitive business application summaries from the following pages:
- Business capability hierarchy page: On generating a business application summary from this page, information such as the associated primary and secondary capabilities and the position in the capability hierarchy are displayed along with the general information about the business application.
- Application rationalization list view page: On generating a business application summary from this page, information such as the indicator scores \(actual and normalized scores\), and associated demand details are displayed along with the general information about the business application.
- Application rationalization bubble chart page: On generating a business application summary from this page, information such as x and y-axis details, and planned disposition details are displayed along with the general information about the business application.
- **[Generate insights for Enterprise Architecture Workspace dashboard widgets](https://www.servicenow.com/docs/access?context=generate-insights-ea-dashboard&family=australia&ft:locale=en-US)Now Assist**
Generate insights for the widgets available on the Enterprise Architecture Dashboard page using the Now Assist Explorer icon available on the header of each widget.
- **[Diagram change analysis skill enhancements](https://www.servicenow.com/docs/access?context=compare-modeling-diagrams&family=australia&ft:locale=en-US)**
- Compare any two versions of a diagram and generate a summary of the changes.
- Select any version as a primary or secondary version to compare.
- Generate a summary for real-time changes made to the primary version while already comparing it to another diagram version.
- Modify diagram versions to compare using the Diagram comparison icon on the diagram comparison page.
- Identify differences faster when comparing two versions of a diagram, by using the color-coded highlights on the canvas. Newly added shapes and relationship lines appear in green and modified ones appear in yellow.
- **[Exploring the architecture analyzer](https://www.servicenow.com/docs/access?context=eaw-explore-arch-analyzer&family=australia&ft:locale=en-US)Architecture Analyzer**
- Added support for analyzing all EA extended entities that are part of Enterprise Modeling and Visualization, such as
- Control
- Digital integration
- Digital interface
- GRC risk
- Product capability
- TRM product
- The **Clear** button clears all the selections made in the **Add to canvas** boxes.
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