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Zurich
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- **[\[Placeholder link text to key bundle-ipact.impact-healthscan-store-app\]](https://www.servicenow.com/docs/access?context=impact-healthscan-store-app&family=zurich&ft:locale=en-US)**
- Implement Scan Engine to enable proactive management of instance quality, compliance, and performance.
- Examine ServiceNow instances for violations of the active leading practice definitions and report violations that are stored in the Scan Findings table.
- View existing or resolved findings that resulted from the instance scans or from summarized and detailed scan information.
- Empower developers to receive real-time, AI-driven recommendations within their workspace to identify and resolve code quality issues, enabling adherence to ServiceNow leading practices and reducing technical debt proactively.
- **[GenAI-powered Root Cause Remediation](https://www.servicenow.com/docs/access?context=generative-ai-root-cause-anal&family=zurich&ft:locale=en-US)**
Identify the cause of performance issues and receive suggestions for corrective actions by implementing root cause remediation \(RCR\) after generating the root cause summary \(RCS\).
- **[Performance insights in user-configurable dashboard](https://www.servicenow.com/docs/access?context=io-performance-insights&family=zurich&ft:locale=en-US)**
Assess the performance status of your ServiceNow instances using the ML-based instance performance widget.
- **[Analyze user experience and monitor application performance in Instance Observer](https://www.servicenow.com/docs/access?context=io-app-mon-perf-analy&family=zurich&ft:locale=en-US)**
Monitor response times using operational metrics.
- **[Outcomes based contextual learning recommendations](https://www.servicenow.com/docs/access?context=contextual-learning-recommendations&family=zurich&ft:locale=en-US)**
- View the recommendations for the most relevant personalized course recommendations based on your performance context to help you strengthen specific skills.
- View the recommendation for every capability. Multiple courses are available for some recommendations.
- **[Triage a ServiceNow instance based on nodes](https://www.servicenow.com/docs/access?context=io-triage-sn-instance&family=zurich&ft:locale=en-US)**
Triage your ServiceNow instances based on production nodes that are categorized as All, Generic, Worker, and UI nodes. This categorization removes unhelpful irrelevant standby nodes and helps triage useful production nodes.
- **[Custom Performance report](https://www.servicenow.com/docs/access?context=instance-observer-reporting&family=zurich&ft:locale=en-US)**
Generate a custom report selecting a maximum of 20 metrics and a minimum of one metric from a wide range of 90 metrics available across the Instance Observer application. This report is almost the same as Performance Trend report, however it offers you the flexibility to choose more metrics from the performance categories in the Performance page and build a dynamic report, and also to customize how charts are displayed in the report.
- **[Generative AI-powered Root cause analysis](https://www.servicenow.com/docs/access?context=generative-ai-root-cause-anal&family=zurich&ft:locale=en-US)**
Generate a structured root cause summary using a large language model \(LLM\) anomaly detection system that can automate the process and analyze system logs, performance metrics, and alerts. This root cause summary simplifies the analysis process and helps to diagnose the problem before the issue occurs.
**Note:**
The Generative AI-powered summarization component is not available to users in the regulated market.
- **[Instance Observer alerts for Guided-tier customers](https://www.servicenow.com/docs/access?context=io-alerts-guided-cust&family=zurich&ft:locale=en-US)**
The top six alert cards evaluated to be most important based on alerts that users have used and benefited from in the past are now available to Guided-tier Instance Observer customers in addition to the Advanced-tier and Total-tier customers.
- **[Use popular alerts to receive notifications](https://www.servicenow.com/docs/access?context=io-alerts-popular-total-adv-cust&family=zurich&ft:locale=en-US)**
View the most popular alerts displayed on the first page of the Configure Alerts page. You can also set up alerts and view notifications.
- **[Accelerator request](https://www.servicenow.com/docs/access?context=accelerator-request&family=zurich&ft:locale=en-US)**
Request and manage accelerators across different instances from both Impact Delivery Instance and Impact Store Application. Interact with the experts in Impact from the Impact Store Application.
- **[Accelerator Catalog](https://www.servicenow.com/docs/access?context=accelerator-catalog&family=zurich&ft:locale=en-US)**
Use the following new accelerators:
Technical Accelerators:
- [Jumpstart Your CSDM:Crawl](https://www.servicenow.com/docs/access?context=jumpstart-your-CSDM-crawl&family=zurich&ft:locale=en-US): Get an overview of the crawl phase of the Common Service Data Model \(CSDM\) maturity journey, a brief assessment of current crawl data, and actionable steps to complete the phase.
- [Jumpstart Your External Content Connectors \(XCC\)](https://www.servicenow.com/docs/access?context=jumpstart-your-external-content-connectors&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of External Content Connectors \(XCC\).
- [Jumpstart Your Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=jumpstart-your-now-assist-document-intelligence&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of Now Assist in Document Intelligence.
- [Jumpstart Your Strategic Portfolio Management-Project Workspace](https://www.servicenow.com/docs/access?context=jumpstart-your-SPM-project-workspace&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of Project Workspaces within Strategic Portfolio Management \(SPM\).
- [Jumpstart Your Workflow Automation: Playbooks](https://www.servicenow.com/docs/access?context=jumpstart-your-workflow-automation-playbooks&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of playbooks in Workflow Studio.
- [Jumpstart Your AI Control Tower](https://www.servicenow.com/docs/access?context=jumpstart-your-ai-control-tower&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of ServiceNow’s AI Control Tower.
- [Jumpstart Your SPM-Collaborative Work Management](https://www.servicenow.com/docs/access?context=jumpstart-your-spm-collaborative-work-management&family=zurich&ft:locale=en-US): Get a demonstration of how customers can set up and utilize CWM to plan, manage, visualize, and collaborate on work with their teams.
- [Jumpstart Your Now Mobile for Employees](https://www.servicenow.com/docs/access?context=jumpstart-your-now-mobile-for-employees&family=zurich&ft:locale=en-US): Get an introduction and overview of the base system capabilities and a demonstration of the configuration steps needed to get started with Now Mobile.
- [Jumpstart Your ITOM Discovery](https://www.servicenow.com/docs/access?context=jumpstart-your-itom-discovery&family=zurich&ft:locale=en-US): Get foundational guidance for successful IT Operations Management \(ITOM\) Discovery implementation, and a demonstration of its possibilities and capabilities.
Strategic Accelerators:
- [ITOM Maturity Accelerator](https://www.servicenow.com/docs/access?context=ITOM-maturity-assessment&family=zurich&ft:locale=en-US): Get guidance on fine-tuning IT Operations Management \(ITOM\) with a base-level understanding of maturity tied to business outcomes.
- [Stakeholder Path to Value](https://www.servicenow.com/docs/access?context=stakeholder-path-to-value&family=zurich&ft:locale=en-US): Get deep qualitative insights into how process owners and key stakeholders utilize the ServiceNow platform to deliver vital services across the organization.
- [Foundations of AI Governance](https://www.servicenow.com/docs/access?context=foundations-of-ai-governance&family=zurich&ft:locale=en-US): Foundational knowledge that will help you start your AI Management journey and take control of your AI deployments.
- **[Value management](https://www.servicenow.com/docs/access?context=impact-in-platform-business-outcomes&family=zurich&ft:locale=en-US)**
[Value reports](https://www.servicenow.com/docs/access?context=business-value-reports&family=zurich&ft:locale=en-US)
- Use value reports to evaluate the impact of improvements in key success metrics over time and translate them into operational and monetary value.
- View a report created by your delivery team for a product implemented across multiple ServiceNow instances. This feature is available only to Total-tier and Advanced-tier customers, or Guided-tier customers subscribed to the accelerator-for-value reports.
[Gen AI based outcome summarization](https://www.servicenow.com/docs/access?context=gen-ai-based-outcome-summarizatio&family=zurich&ft:locale=en-US)
- Collect information from multiple areas like adoption, metrics, and initiatives, and generate key insights.
- View the outcome metrics for a positive or negative trend.
- Monitor which recommended applications are adopted over time to determine effectiveness.
- Track the consumption of related accelerators to support outcomes and identify any gaps or underused accelerators.
[Install dependent plugins](https://www.servicenow.com/docs/access?context=dc-install-plugins&family=zurich&ft:locale=en-US)
Install at least one dependency plugin to enable data collection jobs in Impact value management data collection apps. For Strategic Portfolio Management, two dependency plugins must be installed to enable data collection functionality.
- **[Work items](https://www.servicenow.com/docs/access?context=creating-work-items-using-recommendations-and-initiatives&family=zurich&ft:locale=en-US)**
- Create a work item from a capability mapped to a Product Adoption Roadmap, and view the created work item in the Work Items section of the details page of the capability.
- Manage and track the SPM and \(CWM\) work items created in Impact on the Work Items page.
- Access a centralized Work Items page to track and manage all the SPM and CWM work items created in Impact.
- Filter and track work items using aspects like Impact source, state, progress, and status.
- **[Product Adoption](https://www.servicenow.com/docs/access?context=product-adoption&family=zurich&ft:locale=en-US)**
- Update information by editing the Usage Status directly on the details page of each capability.
- View the last updated information of the Capabilities Map, including the user and the timestamp.
- View who is editing the Product Adoption Roadmap when it is in the locked state.
- Filter and view overall adoption status by product using the Product filter drop-down list.
- Product Adoption Roadmap templates are now available for Customer Service Management, Field Service Management, and Governance, Risk, and Compliance.
- Unlock a locked Product Adoption Roadmap if you have an Impact admin or platform owner role. When you unlock it, all changes to the current version are discarded and the Product Adoption Roadmap reverts to its last published version.
- View a Now Assist generated summary of description, features, benefits, and related resources when you select a capability.
- Filter entitled capabilities by the subscriptions.
- View which subscriptions provide entitlement to an entitled capability in the **Included with these subscriptions** section when you select a capability.
- **[Consumption Report](https://www.servicenow.com/docs/access?context=ide-consumption-report&family=zurich&ft:locale=en-US)**
The Consumption report provides an overview of your Impact tier features and their usage, which helps you identify your underused or unused Impact benefits.[Gen AI based consumption report summarization](https://www.servicenow.com/docs/access?context=gen-ai-based-consumption-report-summarization&family=zurich&ft:locale=en-US)
- Monitor the overall consumption of the accelerator in your plan. This information could include status details for ongoing, completed, and not yet started accelerators.
- View the usage details for the Instance observer and Developer Support seats.
- View the overall summary of the active Now Support cases and the enhanced case response time for Impact P1 and P2 support cases for your account.
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Australia
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- **[Product value](https://www.servicenow.com/docs/access?context=product-value-overview&family=australia&ft:locale=en-US)**
Version 9.0.0
- Explore product-level outcome performance in the Product Value page. You can use it to review operational metrics, monetized value, trend charts, calculation transparency, and assumptions.
- Explore Enhanced outcomes built on current ServiceNow platform capabilities, with updated data instrumentation and calculation logic.
- Enhanced outcomes are currently only available for IT Service Management
- **[Alert card to capture long pending jobs](https://www.servicenow.com/docs/access?context=io-long-pending-job-alert-card&family=australia&ft:locale=en-US)**
Get timely notifications of pending jobs based on their lateness duration and act on them to reduce the risk of downstream failures and SLA misses. The Long Pending Jobs alert card identifies jobs that breach predefined lateness thresholds.
- **[Configure alert notifications for an instance](https://www.servicenow.com/docs/access?context=io-receive-notification-customer-conf-webhook&family=australia&ft:locale=en-US)**
Receive timely notifications on failures in customer-configured webhook integrations caused by invalid URLs or credentials that go unnoticed until runtime.
- All URLs are now validated before integrations.
- Daily system notifications are indicated by a bell icon and through email notifications.
- Alert Console alerts provide real-time visibility.
- **[Roles installed with Impact](https://www.servicenow.com/docs/access?context=impact-roles&family=australia&ft:locale=en-US)**
Grant selected users with partner accounts access to the Impact Store Application through the new **Impact Partner** role. Users assigned with the partner role can efficiently manage Impact for their customers. You can view the users added as partners on the Impact homepage.
- **[Manage capabilities maps](https://www.servicenow.com/docs/access?context=manage-capability-maps&family=australia&ft:locale=en-US)**
Version 7.0.0: The Capabilities Map homepage now shows true application capabilities organized by product line.
- **[\[Placeholder link text to key prevent-resolve-technical-debt-ai\]](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US)**
Version 9.00
- Directly deactivate base system definitions without requiring an override record or approval.
- Use Full Scan or Suite Scan to validate update sets against all active definitions or a curated suite.
Version 8.0.0
- Access summarized findings in one line grouped by findings level. Use the statistical and sys property scan types to view scan results in a statistical section.
- Create exceptions directly from Recommend-level findings and view approved exceptions which are required for every Recommend-level finding. Previously, the logic confirmed only that at least one approved exception existed, leaving a gap when multiple findings were present.
Version 7.0.0
- Proactively identify, prioritize, and resolve technical debt by using the collection of AI-native tools embedded within the Impact Platform Health experience.
- Track and resolve issues in developer code throughout the end-to-end workflow by reviewing and applying AI-recommended fixes to [\[Placeholder link text to key prevent-resolve-technical-debt-ai\]](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US) , which provides AI-generated code fixes for leading practice violations.
- **[New Accelerators in the Australia Release](https://www.servicenow.com/docs/access?context=new-accelerators-australia-release&family=australia&ft:locale=en-US)**
Version 8.0.0
- Explore AI data, learn AI governance, and improve Virtual Agent performance.
- Configure ServiceNow Vault, optimize HR and service management, and build skills for the EA Workspace.
- Explore AI data, learn AI governance, and improve Virtual Agent performance.
- Configure ServiceNow Vault, optimize HR and service management, and build skills for the EA Workspace.
- Evaluate and improve the performance of your platform teams and assess their AI governance with On-demand accelerators.
- Sustain ServiceNow platform adoption and business value using OCM accelerators that offer structured coaching in alignment with the OCM Readiness framework.
- Enhance platform capabilities and drive product adoption through focused engagements including Capability Design and Capability Configuration with Optimization Accelerators.
Version 7.0.0
- Accelerate Platform health, Data privacy, Walk-up experience, Digital product release, Modern change management, Major incident management, CSDM for service operations, and Integration hub with technical accelerators.
- Improve your change readiness by using the OCM: Preparing for change and adopt AI governance impact strategy accelerators.
- Assess CSDM maturity, improve CSDM Data modeling, and accelerate portal’s user experience with usage insights and virtual agent experience design from the architecture accelerators.
- **[Self-serve Accelerator fulfillment process](https://www.servicenow.com/docs/access?context=on-demand-accelerators&family=australia&ft:locale=en-US)**
- Provide Self-service capabilities with improved session persistence, an entitlement-aware catalog, and a downloadable 90-day action plan.
- Access engagement-type filtering, progress tracking, questionnaire persistence, and self-serve directly within the catalog.
- **[Impact Conversations](https://www.servicenow.com/docs/access?context=impact-conversations_store&family=australia&ft:locale=en-US)**
Collaborate with your Impact squad through organized, category-based conversations where you can ask questions, get expert guidance, and share files without leaving your ServiceNow instance.
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