---
title: Combined ITOM AIOps release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for ITOM AIOps from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-zurich-australia/australia-zurich-itomaiops-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-10-09"
reading_time_minutes: 5
breadcrumb: [Products combined by family]
---

# Combined ITOM AIOps release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for ITOM AIOps from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family ITOM AIOps release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading ITOM AIOps to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for ITOM AIOps.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing ITOM AIOps features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some ITOM AIOps features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some ITOM AIOps features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate ITOM AIOps.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**
    -   ITOM AIOps is available with activation of the Event Management plugin \(com.glideapp.itom.snac\). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=zurich&ft:locale=en-US).
    -   Install Service Operations Workspace \(ITOM\) by installing the AIOps Experience \[sn\_sow\_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).
    -   Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).

**Important:** [Agent Client Collector](https://www.servicenow.com/docs/access?context=agent-client-collector-rn&family=zurich&ft:locale=en-US) and [Health Log Analytics](https://www.servicenow.com/docs/access?context=health-log-analytics-rn&family=zurich&ft:locale=en-US) are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Install ITOM AIOps apps by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).

    -   ITOM AIOps is available with activation of the Event Management plugin \(com.glideapp.itom.snac\). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=australia&ft:locale=en-US).
    -   Install Service Operations Workspace \(ITOM\) by installing the AIOps Experience \[sn\_sow\_aiops\] application from the ServiceNow Store.

**Important:** ITOMAIOps apps are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for ITOM AIOps we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for ITOM AIOps we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for ITOM AIOps, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Accessibility information**
    -   **Support for reflow**

The Service Dashboard and Log Viewer component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels.

This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [\[Placeholder link text to key bundle-platux.auto-reflow\]](https://www.servicenow.com/docs/access?context=auto-reflow&family=zurich&ft:locale=en-US) for details.

    -   **Dark theme**

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for ITOM AIOps we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Localization information**

The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for ITOM AIOps we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

Health Log Analytics highlights:

-   Streamline Health Log Analytics data ingestion with Cribl by using the Cribl integration.
-   Leverage additional information presented on the integration's Overview screen, such as the ITOM Gateway in the processing pipeline and the log streaming rate per minute.
-   Map log data to service instances and components for alerts in context.
-   Monitor ServiceNow instance logs with the ServiceNow Log Export data input.

 [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&family=zurich&ft:locale=en-US) highlights:

-   Control how alerts are grouped, which ones are included, and the order of grouping methods through Mixed Alert Grouping, which combines CMDB-based and tag-based strategies.
-   Starting in version 26.9.0, investigate mixed alert groups and Log Analytics-based alert groups by using Express List®.
-   Starting in version 26.9.0, view connections between alerts in Link View for mixed alert groups and Log Analytics-based alert groups.

 See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

-   **[ServiceNow Store updates for ITOM AIOps](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-ai-ops-landing.html)**

The majority of ITOM AIOps apps are updated monthly or quarterly via the ServiceNow Store. The latest updates are available in the ServiceNow Store. For cumulative release notes and compatibility information, see the ServiceNow Store version details:

    -   [Service Reliability Management \(SRM\)](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-reliability-mgmt.html)
    -   [Service Level Objective Management](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-level-objective-mgmt-sow.html)
    -   [Service Observability](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-observability.html)
    -   [Event Management](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-event-management-core.html)
    -   [Health Log Analytics](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-health-log-analytics.html)
    -   [AIOps Dashboards](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-aiops-dashboards.html)
    -   [Agent Client Collector Log Analytics \(ACC-L\)](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-acc-log-analytics.html)
    -   [Integrations Launchpad](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-ws-integrations-launchpad.html)
    -   [Express List](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-ws-express-list.html)
    -   [Metric Intelligence](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-metric-intelligence.html)
    -   Alert Automation
    -   [Service Operations Workspace \(SOW\) for ITOM](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-workspace-itom-apps.html)
    -   [Synthetic Monitoring](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-sow-synthetic-monitoring.html)

 See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-zurich-australia/rn-combined-intro.md)