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Zurich
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- **[ER Interview Summarization](https://www.servicenow.com/docs/access?context=now-assist-hrsd-er-interview&family=zurich&ft:locale=en-US)**
Use the ER interview summarization skill to obtain summary of the ER case interview, which includes details such as quick recap, key assertions and responses.
- **[Self-scheduling option in Schedule interviews agentic workflow](https://www.servicenow.com/docs/access?context=use-ai-agents-to-schedule-interviews&family=zurich&ft:locale=en-US)**
Recruiters and recruitment coordinators can now use self-scheduling to streamline interview scheduling by presenting applicants with available time slots to choose from. This option reduces the time to schedule in the absence of overlapping applicant-declared availability and minimizes the probability of manual handover to recruiter. The workflow recommends self-scheduling when beneficial, offers panelist-compatible slots sorted by confidence level, and automatically schedules interviews once applicants select their preferred time.
- **[Offboarding knowledge transfer plan generation agentic workflow](https://www.servicenow.com/docs/access?context=offboarding-knowledge-x-agentic-wf&family=zurich&ft:locale=en-US)**
The offboarding knowledge transfer plan generation agentic workflow captures and organizes critical knowledge when employees leave. AI agents interact with managers to collect requirements, discover documents from the specified time period, categorize content into meaningful work areas, and facilitate employee review before sharing with successors.
- **[Generate onboarding ramp-up plan](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=zurich&ft:locale=en-US)**
The generate onboarding ramp-up plan workflow has been enhanced to create more relevant and personalized ramp-up plans for new hires. The workflow now recommends additional Journey services \(catalogs and order guides\) based on previously completed journeys and services requested by peers in similar roles. Managers can review these recommendations in Now Assist in Virtual Agent and add new services through a conversational experience.
- **[Predict service and transfer HR cases](https://www.servicenow.com/docs/access?context=predict-transfer-hrcase&family=zurich&ft:locale=en-US)**
Analyze an HR case and automatically route it to the most appropriate HR service with the predict service and transfer HR cases agentic workflow.
- **[Resolve noncritical HR cases](https://www.servicenow.com/docs/access?context=employee-issue-resolver-na&family=zurich&ft:locale=en-US)**
Use the resolve noncritical HR cases agentic workflow to assess the criticality of HR cases, and automatically respond to noncritical inquiries without human intervention. Human agent intervention is required when the request is identified as critical.
- **[Resolve critical HR case](https://www.servicenow.com/docs/access?context=employee-issue-resolve-critical&family=zurich&ft:locale=en-US)**
Resolve critical HR requests efficiently with the resolve critical HR case agentic workflow. This workflow generates a tailored fulfillment plan for an HR case using fulfillment instructions, KB articles, or resolution notes of similar past cases. It helps accelerate the resolution process by providing planning support to HR agents.
- **[Summarize an ER case](https://www.servicenow.com/docs/access?context=now-assist-hrsd-summarize-er-case&family=zurich&ft:locale=en-US)**
Use the ER case summarization skill to obtain a comprehensive overview of the ER case, which includes key details, such as allegations, evidences, and interviews.
- **[Help resolve tuition reimbursement requests](https://www.servicenow.com/docs/access?context=resolve-tuition-reimbursement-requests&family=zurich&ft:locale=en-US)**
Use the policy based HR evaluator skill to automatically compare employee tuition reimbursement submissions against company policies and return a decision of approval, denial, or request for additional information.
- **[HR AI voice agents](https://www.servicenow.com/docs/access?context=now-assist-hrsd-voice-ai-agents&family=zurich&ft:locale=en-US)**
Help employees handle self-service HR issues, such as creating cases, checking case status, and requesting time off, using real-time voice interactions with HR AI voice agents. With advanced speech-to-text and text-to-speech capabilities, configurable caller authentication, and seamless integration with Contact Center as a Service \(CCaaS\) providers, such as Twilio and Genesys, the agents can deliver an efficient and personalized experience for employees.
- **[Security for AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US)**
Enable security settings to run AI agents and agentic workflows by using ACLs and user identities. You can configure and manage the ACLs in AI Agent Studio.
- **[HCM AI agents](https://www.servicenow.com/docs/access?context=conversational-agents&family=zurich&ft:locale=en-US)**
Use AI agents to enable employees to place requests to the HCM system, such as apply for time off or update details.
- **[Resolve HR cases agentic workflow](https://www.servicenow.com/docs/access?context=employee-issue-resolver-na&family=zurich&ft:locale=en-US)**
Generate a fulfillment plan in a series of steps for an HR case by selecting the **Generate Plan** button on the HR case. HR agents can add prompts to further refine the AI-generated fulfillment plan before the plan is published to the work notes of the case.
- **[HR case sentiment analysis](https://www.servicenow.com/docs/access?context=analyze-sentiments-now-assist&family=zurich&ft:locale=en-US)**
Prioritize cases by the sentiment score and monitor sentiment trends over time. HR agents can review a brief summary to understand the reasoning for the sentiment score for each HR case.
- **[Schedule interviews](https://www.servicenow.com/docs/access?context=use-ai-agents-to-schedule-interviews&family=zurich&ft:locale=en-US)**
Use AI agents to automate the interview scheduling process from the Now Assist panel and use the inputs from recruiters or recruitment coordinators to send out interview invites.
- **[Generate onboarding ramp-up agentic workflow](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=zurich&ft:locale=en-US)**
Accelerate onboarding with the generate onboarding ramp-up plan agentic workflow, which creates personalized and team-specific plans for every new hire. Powered by AI agents, it tailors learning paths, team tasks, and 1:1 introductions to help employees ramp up fast, build stronger connections, and reach productivity quickly.
- **[Resolve noncritical HR cases](https://www.servicenow.com/docs/access?context=employee-issue-resolver-na&family=zurich&ft:locale=en-US)**
Evaluate case criticality and retrieve relevant knowledge articles to resolve HR cases, minimizing the need for agent intervention. Generate a fulfillment plan for an HR case, which helps resolve the HR case fast.
- **[Some Now Assist skills are now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US)**
The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading \(starting with Australia Early Access\): Any previously unconfigured skill is turned on automatically \(the skill was never configured and turned on, then turned off again\). Previously configured skills that were turned on, then off, remain inactive.
- **[Streamline feedback collection and review using the Employee feedback collection AI agent](https://www.servicenow.com/docs/access?context=employee-feedback-agent&family=zurich&ft:locale=en-US)**
As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee’s recent feedback with easy navigation to the feedback page in Manager Hub for detailed insights.
- **[Collect employee feedback with the help of an agent in Now Assist](https://www.servicenow.com/docs/access?context=employee-feedback-agent&family=zurich&ft:locale=en-US)**
As a manager, collect feedback from employees with the help from an agent in Now Assist. Identify which colleagues to request feedback from through Talent Development applications, journeys, and interaction patterns in Microsoft. Send, track, and manage feedback requests with built-in reminders. Leverage existing to-dos to send and manage feedback requests seamlessly.
- **[Create a growth conversation with the help of an agent in Now Assist](https://www.servicenow.com/docs/access?context=agentic-wf-conversations-na-td&family=zurich&ft:locale=en-US)**
As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey as well as data-driven talking points for focused and impactful conversations.
**Note:** This feature is available when you have both ServiceNow Otto for HR Service Delivery \(HRSD\), which installs ServiceNow Otto for Talent Development and AI Agents for Talent.
- **[New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US)**
Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.
- **[Create job requisition using AI](https://www.servicenow.com/docs/access?context=use-ai-agents-to-create-job-req&family=zurich&ft:locale=en-US)**
Use AI agents to automate the process for creating a job requisition from the Virtual Agent chat window by using the inputs from your hiring managers.
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Australia
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- **[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US)**
The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- **[Streamline feedback collection and review using the Employee feedback collection AI agent](https://www.servicenow.com/docs/access?context=employee-feedback-agent&family=australia&ft:locale=en-US)**
As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee’s recent feedback with easy navigation to the feedback page in Manager Hub for detailed insights.
- **[Generate onboarding ramp-up plan](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=australia&ft:locale=en-US)**
The Generate onboarding ramp-up plan workflow has been enhanced to create more relevant and personalized ramp-up plans for new hires. The workflow now recommends additional Journey services \(catalogs and order guides\) based on previously completed journeys and services requested by peers in similar roles. Managers can review these recommendations in Now Assist Virtual Agent and add new services through a conversational experience.
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