---
title: Combined ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-zurich-australia/australia-zurich-servicenowottoformanufacturingcommercialoperationsmco-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-10-09"
reading_time_minutes: 3
breadcrumb: [Products combined by family]
---

# Combined ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for ServiceNow Otto for Manufacturing Commercial Operations \(MCO\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Execute recall campaigns faster](https://www.servicenow.com/docs/access?context=execute-recall-campaigns&family=zurich&ft:locale=en-US)[\[Placeholder link text to key execute-recall-campaigns-faster\]](https://www.servicenow.com/docs/access?context=execute-recall-campaigns-faster&family=zurich&ft:locale=en-US)**

Use the create recall corrective actions AI agent to extract the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges.

The AI agent sets the asset applicability criteria to determine which corrective actions are applicable to that particular subset of the impacted asset.


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US)**

Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview &amp; New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710).


</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate ServiceNow Otto for Manufacturing Commercial Operations \(MCO\).

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

Now Assist features are available with activation of ServiceNow Otto for MCO \(com.sn.mfg.gen.ai\) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US).


**Important:** Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for ServiceNow Otto for Manufacturing Commercial Operations \(MCO\), such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for ServiceNow Otto for Manufacturing Commercial Operations \(MCO\) we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

[Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US)

-   Review changes to Now Assist usage measurement.

 [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) 

-   Enable the Recall manager to create corrective actions and charges for the recall campaign using the create recall corrective actions AI agent.

 See [ServiceNow Otto for MCO](https://www.servicenow.com/docs/access?context=now-assist-for-MCO&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-zurich-australia/rn-combined-intro.md)