---
title: Combined Service Portal release notes for upgrades from Zurich to Australia
description: Consolidated page of all release notes for Service Portal from Zurich to Australia.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/delta-zurich-australia/australia-zurich-serviceportal-release-notes.html
release: australia
topic_type: reference
last_updated: "2026-10-09"
reading_time_minutes: 6
breadcrumb: [Products combined by family]
---

# Combined Service Portal release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Service Portal from Zurich to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Service Portal release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Service Portal to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## New features

Between your current release family and Australia, new features were introduced for Service Portal.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **[Approval Info Record widget](https://www.servicenow.com/docs/access?context=approval-info-record-widget&family=zurich&ft:locale=en-US)**

The Service Portal Approval Info Record widget shows details about the approval request and a full record for an approval including the activity stream.

The Approval Info Record widget and the new Now Assist Approval Assistance AI agent maintain parity. To use the new Approval Info Record widget, activate the Approval Details Page Route Map, and uptake the Approval Info Record widget in your custom page.

The new Now Assist Approval Assistance AI agent allows you to see your pending approvals, as well as the details about your pending approvals. For more information, see [Approval assistance AI agent](https://www.servicenow.com/docs/access?context=platform-approval-aia&family=zurich&ft:locale=en-US).


 -   **[Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&family=zurich&ft:locale=en-US)**

Configure the Service Portal Approval Configuration record to make the Approval Assistance AI agent and Approval Info Record widget work better for your specific use case.

-   **[Configure widget loading order in Service Portal](https://www.servicenow.com/docs/access?context=configure-widget-loading-order&family=zurich&ft:locale=en-US)**

As an admin, configure the widget loading order to defer their loading. This feature enables faster loading of the page and makes the widgets available for interaction as they load, thus improving the user experience.


 -   **[Deferred loading of AI Search assets in Service Portal](https://www.servicenow.com/docs/access?context=defer-loading-ais-sp&family=zurich&ft:locale=en-US)**

Enable deferred loading of AI Search assets on the Service Portal page until the main content is loaded. This feature helps the page load faster and improves user experience.


</td></tr><tr><td>

Australia

</td><td>

-   **[Configure Service Portal Approval Configuration record](https://www.servicenow.com/docs/access?context=configure-approval-assistance-ai-agent&family=australia&ft:locale=en-US)**

The Approval assistance AI agent allows checklist generation from documents that are stored in integrated third-party cloud providers such as Microsoft SharePoint, Google Drive, or a custom internal table.

-   **[New Organization Chart widget](https://www.servicenow.com/docs/access?context=new-organization-chart-widget&family=australia&ft:locale=en-US)**

Use the Service Portal New Organization Chart widget to show additional display configurations, such as default and secondary field names, location, department, and so on, to gain visibility into employees within their organization.

-   **[Create a portal](https://www.servicenow.com/docs/access?context=create-a-portal&family=australia&ft:locale=en-US)**

Configure and apply different authentication configurations for each portal to enable different login experiences for each portal. For example, you can set an authentication method like Okta for an internal employee portal or use Microsoft Azure for an external portal.


</td></tr></tbody>
</table>## Changes

Between your current release family and Australia, some changes were made to existing Service Portal features.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Coral theme**

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.


</td></tr><tr><td>

Australia

</td><td>

-   **[Create a portal theme](https://www.servicenow.com/docs/access?context=c_CustomCSS&family=australia&ft:locale=en-US)**

Create theme variants for Service Portal themes to tailor the visual experience for your users, which can help you match your brand.


</td></tr></tbody>
</table>## Removed

Between your current release family and Australia, some Service Portal features or functionality were removed.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Deprecations

Between your current release family and Australia, some Service Portal features or functionality were deprecated.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Activation information

Review information on how to activate Service Portal.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Activation information**

Service Portal is a ServiceNow AI Platform feature that is active by default.


</td></tr><tr><td>

Australia

</td><td>

-   **Activation information**

Service Portal is a ServiceNow AI Platform feature that is active by default.


**Important:** Service Portal is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

</td></tr></tbody>
</table>## Additional requirements

If any additional requirements were introduced or changed for Service Portal we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Browser requirements

If any specific browser requirements were introduced or changed for Service Portal we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Accessibility information

Review details on accessibility information for Service Portal, such as specific requirements or compliance levels.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   **Accessibility information**
    -   **Dark theme**

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.


</td></tr><tr><td>

Australia

</td><td>

-   **Accessibility information**
    -   **[Enable dark theme](https://www.servicenow.com/docs/access?context=enable-dark-theme&family=australia&ft:locale=en-US)**

Use the Dark theme in Service Portal to improve focus and provide better accessibility support. This option is commonly used to alleviate eye strain and improve readability.

    -   **[\[Placeholder link text to key t\_ConfigureAPage\]](https://www.servicenow.com/docs/access?context=t_ConfigureAPage&family=australia&ft:locale=en-US)**

Add and edit more semantic tags within the Service Portal Designer to define key areas of a portal to support clearer navigation and descriptions for screen readers. This update helps users who are blind or have low vision by making it easier for assistive technology to identify and understand different sections of each page.


</td></tr></tbody>
</table>## Localization information

If there are specific localization considerations for Service Portal we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody>
</table>## Highlight information

If there are specific highlight considerations for Service Portal we have noted them here.

<table class="custom-rows"><thead><tr><th class="filter">

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

-   Starting with Zurich Patch 12, Now Assist is now ServiceNow Otto®. ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Service Portal. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
-   Use the `glide.sp.otto_onboarding.suppressed_portals` property to suppress the ServiceNow Otto onboarding message for specific Service Portal portals. Set the property value to a single portal sys\_id, or use a comma-separated list of sys\_ids for multiple portals. Users visiting any portal listed in this property will not see the onboarding message.
-   Use the support for Service Portal in the iOS Google App.
-   As an admin, configure the widget load order on Service Portal pages.
-   As an admin, defer the loading of AI Search assets to enhance page performance.

 See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=zurich&ft:locale=en-US) for more information.

</td></tr><tr><td>

Australia

</td><td>

-   ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Service Portal. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
-   Use the `glide.sp.otto_onboarding.suppressed_portals` property to suppress the ServiceNow Otto® onboarding message for specific Service Portal portals. Set the property value to a single portal sys\_id, or use a comma-separated list of sys\_ids for multiple portals. Users visiting any portal listed in this property will not see the onboarding message.
-   View the updated user interface for the Service Portal New Organization Chart widget. It includes additional display configurations, such as default and secondary field names.
-   Use portal-specific authentication methods to allow users access to different portals without having to customize Service Portal authentication.
-   Enhance Service Portal accessibility navigation for screen readers by using semantic tags.
-   Use a Coral dark theme on a portal to improve focus, readability, and accessibility.
-   Create theme variants for the Service Portal themes to tailor the visual experience for your users.

 See [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&family=australia&ft:locale=en-US) for more information.

</td></tr></tbody>
</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-zurich-australia/rn-combined-intro.md)