---
title: View a special handling note in HR Service Delivery Agent Workspace
description: View special handling notes that alert you to important information about HR cases requiring careful attention.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/agent-ws-hr-use-shn.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Agent Workspace for HR Case Management, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# View a special handling note in HR Service Delivery Agent Workspace

View special handling notes that alert you to important information about HR cases requiring careful attention.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## Procedure

1.  Navigate to **All** > **HR Case Management** > **HR Agent Workspace**.

2.  Locate and display an HR case.

    If the HR case is configured to show a special handling note, it appears as a pop-up.\[Omitted image "agent-ws-hr-spec-hand-pop-up.png"\] Alt text: Special handling note pop-up dialog displaying alert message with Dismiss button

3.  Read the note and select **Dismiss**.