---
title: Exploring Recommended Actions for HRSD
description: The Recommended Actions for HRSD provides real‑time, actionable guidance, and relevant resources that help HR agents speed up case resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/explore-recommended-actions-hrsd.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [explore]
breadcrumb: [Recommended Actions for HRSD, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Exploring Recommended Actions for HRSD

The Recommended Actions for HRSD provides real‑time, actionable guidance, and relevant resources that help HR agents speed up case resolution.

## Recommended Actions for HRSD overview

HR Agents can access Recommended Actions in HR Agent Workspace by selecting the Recommendations icon \( \[Omitted image "recommendations-icon.png"\]\) in the contextual side panel of an HR case. The following details are displayed:

-   Relevant KB articles and similar cases in the context of the current case.
-   Suggestion to add an approval to the case whenever needed.

    For more details, see [Use recommended actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/agent-workspace-for-hr-case-management/guided-decision-tree-aws.md).


## Recommended Actions for HRSD workflow

The workflow for Recommended Actions for HRSD includes the HR Case Context. Use the context to find and use the recommendations in Agent Workspace for HR Case Management.