---
title: Create My Lists
description: Use My Lists to create a custom list of HR cases that you can readily access and start working on.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-create-list.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Lists in Agent Workspace for HR Case Management, Using Agent Workspace for HR Case Management, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Create My Lists

Use **My Lists** to create a custom list of HR cases that you can readily access and start working on.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  Select the **Lists** icon \(\[Omitted image "agent-ws-hr-list-icon.png"\] Alt text: Lists icon\).

3.  Select **My Lists**.

4.  Select **Add new list**.

5.  Select one of the following options.

    -   **Start from existing** - Using this option you can select an existing HR case list to create a custom **My Lists**.
    -   **Create your own** - This option provides you with a list of all tables you can create a list from.
6.  In the Start from existing/Create your own form, fill in the fields.

<table id="table_jwh_5v4_rnb"><thead><tr><th>

Fields

</th><th>

Description

</th></tr></thead><tbody><tr><td>

List

</td><td>

HR case list category to use as the basis for your custom **My Lists**.The List drop-down displays preconfigured HR case list types available to your role. Options may include lists such as Bulk case requests, All HR cases assigned to me, etc.

After selecting a list, you can further customize its columns and add filters.

**Note:** This field is displayed only in the Start from existing form.

</td></tr><tr><td>

List Name

</td><td>

Name of the list, automatically populated based on your selection in the **List** field, appending '- Copy' to the original name. You can edit this name.

</td></tr><tr><td>

Select Source

</td><td>

Table that serves as the source for your custom list. Enter a letter or part of the table name to search. For example, to create a list based on the Case table, search for and select **Case**. Familiarity with the table structure and its columns helps you build an effective list.**Note:** This field is displayed only in the Create your own form.

</td></tr><tr><td>

Select columns

</td><td>

Columns included in your list, automatically populated from the selected table. Select **X** next to a column name to remove it.

</td></tr><tr><td>

Add filters

</td><td>

Filter conditions that refine which records appear in your list. **Note:** Filter fields and criteria are based on your selected list. You can add, edit, or delete the default conditions.

</td></tr></tbody>
</table>7.  Select **Create**.


## Result

A new list is created for you. Change the order of your lists using the **Reorder** button. You can also use this keyboard shortcut **Ctrl + Shift + Left/Right Arrow** to reorder tabs on lists.

**Note:** Some users \(especially non-admins\) may not have access/visibility to the lists in the workspaces. For information on troubleshooting, see [https://support.servicenow.com/kb?id=kb\_article\_view&amp;sysparm\_article=KB1325208](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1325208).