---
title: Using a Response template in an email
description: Use response templates as reusable messages that you can copy and paste into an email.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-email-response-template.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Response templates in Agent Workspace for HR Case Management, Agent Workspace for HR Case Management contextual side panel, Using Agent Workspace for HR Case Management, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Using a Response template in an email

Use response templates as reusable messages that you can copy and paste into an email.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## Procedure

1.  From the **Details** tab of an HR case, select the **More Actions** button then select **Compose Email**.

2.  From the **New Email Draft** tab, select the Response Templates icon \(\[Omitted image "response-template-icon.png"\] Alt text: Response template icon\).

3.  Open the response template, copy, and paste the text into the body of the email.

    The **To** field is automatically populated with the email address of the Subject person. However, you can change the email address to send the email to a different person.

4.  Select **Send Email**.