---
title: Response templates in Agent Workspace for HR Case Management
description: Response templates provide you with information on resolving an HR case or HR task or how to help an employee making an inquiry.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/hr-agent-ws-response-template.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Agent Workspace for HR Case Management contextual side panel, Using Agent Workspace for HR Case Management, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Response templates in Agent Workspace for HR Case Management

Response templates provide you with information on resolving an HR case or HR task or how to help an employee making an inquiry.

Response templates help you to be efficient and consistent when working on similar HR cases.

Response templates provide reusable messages. Copy and paste these messages into an email, chat, comments, work notes, or use as talking points when on the phone.

## Response template channels

Response template channels segregate your response templates into media categories. You may want responses to have slightly different text in a chat response compared to an email response. Or, you don't want a specific template to appear for chat. The base system provides the following channels:

-   Chat
-   Email
-   Form

    **Note:** Form provides text you can use in the comments or work notes on an HR case.


For more information on setting up a response template channel, see [Create a response template channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-templated-snippets.md).

For more information on setting up response templates, see [Response templates for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-templated-snippets.md).