---
title: Report a knowledge gap from a case in Agent Workspace for HR Case Management
description: Report a knowledge gap for a case to get a documented resolution for common HR cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/knowledge-gap-aws.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the More icon in Agent Workspace for HR Case Management, Using Agent Workspace for HR Case Management, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Report a knowledge gap from a case in Agent Workspace for HR Case Management

Report a knowledge gap for a case to get a documented resolution for common HR cases.

## Before you begin

Role required: none

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  Select the Lists icon \(\[Omitted image "agent-ws-hr-list-icon.png"\] Alt text: Lists icon\).

3.  Select an HR case.

4.  Select the More icon \(\[Omitted image "more-icon.png"\] Alt text: More icon\) and select **Report knowledge gap** from the drop-down list.

5.  In the Knowledge feedback task form, enter a description in the **Description** field.

6.  Select **Save**.

7.  Request notifications of updates to an existing knowledge base article by selecting a knowledge base article from the **Outcome** field.

8.  Select **Save**.


## Result

A knowledge gap is created and is listed in the **Knowledge Feedback Tasks** related list on the case record page.