---
title: Sending an email in Agent Workspace for HR Case Management
description: Send any communication related to HR cases with attached documents using the Send email feature. Minimize typing errors by auto-populating the email address of the subject person \(of the case\) in the email.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/agent-workspace-for-hr-case-management/send-email-aws.html
release: australia
product: Agent Workspace for HR Case Management
classification: agent-workspace-for-hr-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Agent Workspace for HR Case Management, Agent Workspace, HR Service Delivery, Employee Service Management]
---

# Sending an email in Agent Workspace for HR Case Management

Send any communication related to HR cases with attached documents using the Send email feature. Minimize typing errors by auto-populating the email address of the subject person \(of the case\) in the email.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  Select a case for which you want to send an email.

    **Note:** If you want to directly send the document in a case as an email, select the **Send Email** button on the case tab.

3.  Select the \[Omitted image "more-icon.png"\] Alt text: More Actions icon icon at the top right hand corner of the tab.

    -   For the **Verification of Employment service** HR service, fill in the **Document template category**, **Document template**, **Subject person** fields.
    -   For the **Employee Verification Letter** HR service, fill in the **Document type**, **PDF template**, **Subject person** fields.
    Select **Preview document**. In the window, select **Generate**. A document is generated and added as an attachment to the case.

4.  Select **Compose Email**.

    The New Email Draft opens in another tab.

    The **To** field will be automatically filled with the subject person's email id. However, you can change the recipient of the email.

5.  The **Subject** field in the email will be updated with the case title.

6.  Compose your email in the space provided.

    You can use Response template for the content on the email.

7.  Select **Send Email**.

    An email with the generated document is sent to the intended recipient.

    Select **Save as draft**, if you aren't ready to send the email yet.