---
title: Resolve an error during send for signature
description: As a contract user or fulfiller, update and synchronize signatory details when send for signature fails due to a mismatch between signatory information in the contract request and contract document.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/cncore-sync-signatories-user.html
release: australia
product: Contract Management Pro
classification: contract-management-pro
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Updating and synchronizing signatories, Own paper contract requests, Use, Contract Management Pro, Legal and Contract Operations, Employee Service Management]
---

# Resolve an error during send for signature

As a contract user or fulfiller, update and synchronize signatory details when send for signature fails due to a mismatch between signatory information in the contract request and contract document.

## Before you begin

Role required: sn\_cm\_core.contract\_user, sn\_cm\_core.contract\_fulfiller

## Procedure

1.  Navigate to your workspace.

2.  Open the contract request.

3.  Navigate to the **Activity** stream to find the validation error.

4.  Select the **Signatories** tab.

5.  Select the signatory and update the information.

6.  Select **Save** to save the signatory details.

7.  Select the **Signatories** tab.

8.  Select **Sync signatories**.

    The contract document is updated with the new signatory details.

9.  Select **Save**.

10. Select **Send for signature.**

    A message appears displaying details of the contract document that is sent for signature.

11. Select **Send for signature** on the confirmation message.


## Result

A new contract document revision is created with the latest signatory details and sent for signature. The Activity stream displays details of the contract document that is sent for signature.

**Parent Topic:**[Updating and synchronizing signatories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-update-sync-signatories.md)