---
title: Updating and synchronizing signatories
description: As a contract user or fulfiller, update and sync signatory details when the contract submission has failed, or contract document cannot be sent due to incomplete signatory information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/cncore-update-sync-signatories.html
release: australia
product: Contract Management Pro
classification: contract-management-pro
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
audience: sn\_cm\_core.contract\_fulfiller
breadcrumb: [Own paper contract requests, Use, Contract Management Pro, Legal and Contract Operations, Employee Service Management]
---

# Updating and synchronizing signatories

As a contract user or fulfiller, update and sync signatory details when the contract submission has failed, or contract document cannot be sent due to incomplete signatory information.

-   **[Resolve the failure to send contract documents for signature \(starting with Contract Management Pro 1.2.1\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-sync-doc-user.md)**  
Update signatory details in an external contract document in Contract Management Pro when there is a failure in sending the document for signature due to a mismatch between the signatory information in the contract request and the contract document.
-   **[Resolve the failure to submit a self-serve contract](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-sync-signatories-fulfiller.md)**  
As a contract user, resubmit a contract request that was not submitted due to incomplete signatory information by updating and syncing signatory information.
-   **[Resolve an error during send for signature](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-sync-signatories-user.md)**  
As a contract user or fulfiller, update and synchronize signatory details when send for signature fails due to a mismatch between signatory information in the contract request and contract document.

**Parent Topic:**[Own paper contract requests]()