--- title: Work on requests as a contract fulfiller description: Review and finalize a contract document according to the contract request. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/cncore-work-ss-cntr-request-fulfiller.html release: australia product: Contract Management Pro classification: contract-management-pro topic_type: task last_updated: "2026-05-19" reading_time_minutes: 3 breadcrumb: [Own paper contract requests, Use, Contract Management Pro, Legal and Contract Operations, Employee Service Management] --- # Work on requests as a contract fulfiller Review and finalize a contract document according to the contract request. ## Before you begin Role required: sn\_cm\_core.contract\_fullfiller ## About this task A self-served contract request can be worked on by a contract user. However a contract fulfiller can get assigned to the request by an assignment rule or by a group manager. A contract fulfiller can work on the contract request but can also initiate ad-hoc approvals and create revisions manually, whereas a contract user can't initiate ad-hoc approvals or create revisions manually. You cannot add the same user to the Assigned to and Collaborator fields. ## Procedure 1. Navigate to your workspace. 2. Open the contract request that is assigned to you or if you're a collaborator on the contract request. 3. Work on the contract request.
Action Steps
**Specify the contract as perpetual** Select the **Perpetual** check box in the Details tab to classify the contract as perpetual.**Note:** The **End date** must be empty when this check box is selected. The **Perpetual** check box is available in contract requests that are initiated from the Sales Customer Relationship Management and Source-to-Pay Operations.
**Regenerate contract document** Create a version of the contract document. Using this option discards the changes made in the previous version of the document. For more information, see [Regenerate contract document after modifying request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-regen-contract-doc.md).
**Sync the document__Note:__ This option is available on Contract Management Pro starting with version 1.2.1 ** Create a version of the contract document while retaining the changes made in the previous version. For more information, see [Create an updated contract document revision after modifying a self-served contract request \(starting Contract Management Pro 1.2.1\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-sync-document.md).
**Create document revisions** Create a document revision. For more information, see [Create a document revision](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-create-doc-rev.md).
**Add signatories** Add signatories. For more information, see [Add signatories in self-served contract request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-update-sign-ss-cmr.md).
**Sync signatories__Note:__ This option isn’t available on Contract Management Pro starting with version 1.2.1 because it is no longer necessary. ** Update the contract document with the latest signatory details. For more information, see [Updating and synchronizing signatories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-update-sync-signatories.md).
**Initiate ad hoc approvals** Initiate ad hoc approvals. For more information, see [Initiate an ad hoc approval for a contract document revision](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cmpro-initiate-approval-contract-request.md).
**Communicate with stakeholders using Email** Communicate with stakeholders via email. For more information, see [Send email to stakeholders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-send-email.md)
**Analyze contract documents using AI to identify non-standard and missing clauses** Use AI to analyze the contract documents to identify the non-standard and missing clauses. For more information, see [Contract review using ServiceNow Otto for Contract Management Pro](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-NA-review-land.md).
**Send the document for signature** Send the document for a signature. For more information, see [Signature workflow for a contract request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-signature-workflow.md).
**Initiate an offline signature__Note:__ This option is available only when the signature type is Offline signature. ** Use this option for a contract signed outside Contract Management Pro. For offline signatures, the system does not send signature request emails to the signatories. For more information, see [Signature workflow for a contract request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-signature-workflow.md).
**Cancel request** Cancel a request:- On the contract request page, from the Actions menu, select **Cancel Request**. - Confirm the cancellation by selecting **Cancel Request**.
**Parent Topic:**[Own paper contract requests]()