---
title: Contract Management Pro glossary
description: Learn about the terms and concepts used in Contract Management Pro.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/contract-management-pro-glossary.html
release: australia
product: Contract Management Pro
classification: contract-management-pro
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 8
breadcrumb: [Reference, Contract Management Pro, Legal and Contract Operations, Employee Service Management]
---

# Contract Management Pro glossary

Learn about the terms and concepts used in Contract Management Pro.

Glossary terms are grouped alphabetically.

[A](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/contract-management-pro-glossary.md) \| [C](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/contract-management-pro-glossary.md) \| [E](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/contract-management-pro-glossary.md) \| [M](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/contract-management-pro-glossary.md) \| [N](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/contract-management-pro-glossary.md) \| [O](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/contract-management-pro-glossary.md) \| [R](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/contract-management-pro-glossary.md) \| [S](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/contract-management-pro-glossary.md) \| [T](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/contract-management-pro-glossary.md) \| [W](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/contract-management-pro-glossary.md)

**Parent Topic:**[Contract Management Pro reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-ref.md)

**Related topics**  


[Components installed with Contract Management Pro]()

[Components installed with Contract Workspace]()

[Components installed with Analytics Pack for Contract Management Pro]()

[Contract request State and Contract document status in Contract Management Pro]()

[Amendment and renewal interaction messages]()

[Signatory roles]()

[Clause Variation form]()

[Contract Configuration form]()

[Properties installed to configure expiry notifications]()

[Properties installed to configure contracts integrations]()

[Expiring Contracts Condition form fields]()

[Action assignment form]()

[UFX Add on Event mapping form]()

[Obligation form]()

[Obligation Management notifications]()

[Contract Analysis Playbook form]()

[Contract analysis playbook tool messages]()

[Contract request ticket page actions]()

[Default availability of out-of-the-box record producers]()

[Contract Management solutions]()

## A

### agentic workflow

In Contract Management Pro, an agentic workflow is an AI-driven automation that performs tasks such as extracting metadata and obligations from signed contracts and calculating contract renewal or termination reminder dates.

### amendment request

In Contract Management Pro, an amendment request enables users to amend an existing contract by adding, removing, or updating terms without replacing the entire contract. The amendment workflow supports both own-paper and third-party amendment requests.

### Approval workflow

A predefined sequence of automated or manual steps that a contract must go through to receive necessary approvals before execution.

### audit trail

A record of all changes made to a contract.

## C

### certificate of completion

In Contract Management Pro, a certificate of completion is a document automatically generated and attached to the contract repository record after all required electronic signatures are collected.

### clause library

A centralized repository within ServiceNow where standard contract clauses and their approved variations are stored for easy access and consistent usage.

### clause management

The process of creating, storing, and managing standard contract clauses and their variations to ensure consistency and compliance.

### clause mapping

Mapping clauses to field groups and expected responses, which helps in automating the contract review process.

### clause variation

In Contract Management Pro, a clause variation is a block of content that can be dynamically added to a contract document based on specified conditions, eliminating the need for multiple templates for the same request type.

### Contract Lifecycle Management \(CLM\)

The end-to-end process of managing contracts from initiation through execution, performance monitoring, and renewal or termination.

### content controls

Dynamic placeholders within Microsoft Word documents that integrate with ServiceNow for inserting and updating contract content.

### contract analysis

A AI skill used to analyze contract documents for clause deviations, ensuring compliance with standard clauses and identifying potential risks

### contract dashboard

A visual interface that provides an overview of contract statuses, key metrics, and performance indicators.

### contract playbook

In Contract Management Pro, the contract playbook is a tab in the contract repository record that enables users to review AI-extracted metadata and obligations, adjust reminder dates, and accept or reject extracted obligation records.

### contract repository

A secure, centralized storage within ServiceNow where all contract documents and related information are stored, providing easy retrieval and management.

### contract templates

Predefined templates that are used to expedite the contract creation process and maintain consistency across agreements. These templates include placeholders for clauses, fields, dynamic tables, and signature blocks, which are automatically updated based on the information in a contract request.

### contract type

In Contract Management Pro, a contract type is a configurable classification that determines the structure, template, and workflow applied to a contract request.

### contract workspace

A centralized interface within ServiceNow where contract-related activities are tracked and managed.

## D

### document revision

In Contract Management Pro, a document revision is a new version of a contract document created during the fulfillment process for review, modification, or re-sending for approval or signature.

## E

### e-signature

A legally binding electronic method for signing contracts, with integrations available for providers such as DocuSign and Adobe Sign.

### employee center

A portal for submitting contract requests.

### external storage

Third-party cloud storage platforms such as OneDrive or Google Drive that can be integrated with ServiceNow for contract document management.

## I

### internal review

In Contract Management Pro, an internal review is a review task raised by a contract fulfiller for a designated reviewer to review a contract document before it is sent for approval or signature.

## M

### metadata extraction

A AI skill used to extract metadata from signed contracts and add the information to the system, streamlining the data entry process

### Microsoft Word Add-in

A program that integrates with Microsoft Word that enables a user to add content controls for metadata, clauses, signature blocks, and dynamic tables.

## N

### non-self-served request

A contract request that requires legal team involvement for drafting, negotiation, or finalization of the contract.

## O

### obligation

Specific commitments or duties outlined in a contract that parties are required to fulfill.

### obligation extraction

In Contract Management Pro, obligation extraction is an agentic AI capability that automatically identifies and extracts key contractual obligations from signed contracts and generates obligation records for review.

### obligation management

The process of tracking and managing obligations within ServiceNow to ensure compliance and timely execution.

### obligation task

In Contract Management Pro, an obligation task is a trackable activity created from an obligation record to fulfill a specific contract obligation, on either an ad hoc or recurring schedule.

### Optical Character Recognition \(OCR\)

A technology that converts scanned contract documents or PDFs into searchable and editable text within ServiceNow.

### offline signature

In Contract Management Pro, an offline signature is a signature type that records a contract signed outside the application without sending signature request emails to the signatories.

### own paper

In Contract Management Pro, own paper refers to a contract document generated from a company-defined contract template, used for self-served contract requests.

### own-paper request

A contract request initiated and managed by the requester where the contract document is created using templates and clauses that have already been verified and approved by the internal contract team, reducing dependency on legal teams and accelerating processing.

## P

### parent-child contract

In Contract Management Pro, a parent-child contract is a hierarchical relationship between two contract requests where the child contract inherits fields from the parent and their associated repository records are automatically linked.

## R

### record producer

A catalog item that allows end users to create records from the Service Catalog.

## S

### self-served contract request

A contract request that is initiated and managed by the requester. The contract document is created by using templates and clauses that have already been verified and approved by the internal contract team. The self-served contract request reduces the dependency on legal teams and accelerates processing.

### ServiceNow Store

A marketplace where users can find and install applications, plugins, and enhancements for ServiceNow, including contract management extensions.

### ServiceNow Otto for Contract Management Pro

A generative AI-powered feature that enhances productivity by suggesting contract clauses, and extracting metadata from a signed contract.

## T

### third-party contract request

A contract request that requires the legal team to draft, negotiate, or finalize the contract.

### third-party paper

In Contract Management Pro, third-party paper refers to a contract document submitted by an external party for review in a non-self-served contract request, without using a company-defined contract template.

## W

### wet signature

A traditional handwritten signature on a physical contract document, sometimes required for compliance or regulatory purposes.

### word document template

In Contract Management Pro, a word document template is a Microsoft Word-based contract template that uses content controls as placeholders to generate contract documents dynamically based on a submitted request.