---
title: Configure notification templates to send email
description: Configure notification templates that agents can use to compose and send emails during a critical event.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/configure-email-notification-template.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Critical Event Management, Health and Safety, Employee Service Management]
---

# Configure notification templates to send email

Configure notification templates that agents can use to compose and send emails during a critical event.

## Before you begin

Role required: email\_client\_admin

## Procedure

1.  Navigate to **All** > **Email Client** > **Email Client Templates**.

2.  Select **New** to add an email template or edit an existing email template.

3.  Fill the form and draft the content for the template. For more information on email templates, see [Email templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_EmailTemplates.md).

4.  Select **Submit**.