---
title: Critical Event Management
description: The ServiceNow Critical Event Management \(CEM\) application enables streamlined response to critical events and global threats. It provides end-to-end management of critical events with structured, repeatable playbooks, facilitating efficient task assignment across teams and locations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/critical-event-management.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Health and Safety, Employee Service Management]
---

# Critical Event Management

The ServiceNow® Critical Event Management \(CEM\) application enables streamlined response to critical events and global threats. It provides end-to-end management of critical events with structured, repeatable playbooks, facilitating efficient task assignment across teams and locations.

## Get started

<table id="table_rjp_2pz_zcc" class="nav-card presentation"><tbody><tr><td>

[Exploring Critical Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/explore-critical-event-management.md)Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn how agents, on-site responders, and employees use the Critical Event Management application.

</td><td>

[Configuring Critical Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/configure-critical-event-management.md)Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure the Critical Event Management workspace.

</td><td>

[Report critical events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/reporting-critical-event.md)Report\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Report critical events as an agent or an employee.

</td></tr><tr><td>

[Send notifications during a critical event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/notify-impacted-people.md)Notifications\[Omitted image "bus-email.svg"\] Alt text:Send critical event notification to impacted people and on-site responders.

</td><td>

[Manage impacted people](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/manage-impacted-people.md)Impacted people\[Omitted image "bus-personalized-self-service-portal.svg"\] Alt text:Manage impacted people, view or update their status.

</td><td>

[Managing related records in a critical event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/manage-related-records.md)Related records\[Omitted image "bus-log-store.svg"\] Alt text:Manage critical event tasks, create Health and Safety incidents, and relate child critical events.

</td></tr><tr><td>

 

</td><td>

[Critical Event Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/critical-event-management-reference.md)Reference\[Omitted image "bus-learn.svg"\] Alt text:Get detailed description of the forms used in critical event management.

</td><td>

 

</td></tr></tbody>
</table>