---
title: Send notifications during a critical event
description: Send critical event notification to impacted people and on-site responders in Critical Event Management to inform them of the situation and request their response.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/notify-impacted-people.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Critical Event Management, Health and Safety, Employee Service Management]
---

# Send notifications during a critical event

Send critical event notification to impacted people and on-site responders in Critical Event Management to inform them of the situation and request their response.

## Before you begin

The critical event state must be set to **Active** to populate the notification templates.

Role required: sn\_critical.agent

## About this task

Use the existing notification templates to send messages to impacted people and on-site responders. The templates are preset by the admin.

## Procedure

1.  Navigate to **Workspaces** > **Health and Safety Workspace** and select the **Critical Event Management** tab.

2.  Open the critical event.

3.  Select the **Notification center** tab.

4.  In the tile for the relevant communication, select the **Compose** button.

    You can manage the communication recipients and the communication record by selecting the More actions icon \(\[Omitted image "more-actions-icon.png"\] Alt text: More actions icon\).

    For more information on managing recipients, see [Manage the recipients of a communication task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/manage-recipients.md).

5.  Edit the message in the template as needed.

6.  Select **Send**.


-   **[Create a communication task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/create-new-communication.md)**  
Create an on-demand, customized message for a critical event in Critical Event Management, choose how often to send it, and select the communication channels.
-   **[Manage the recipients of a communication task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/manage-recipients.md)**  
Add or edit the list of recipients for various communication tasks.

**Parent Topic:**[Critical Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/critical-event-management.md)