---
title: CEM Playbook tab
description: The Playbook tab in Critical Event Management \(CEM\) provides an agent a step-by-step guide for managing critical events. It tracks tasks across different phases and confirms that all necessary actions are completed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/playbook.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [CEM Critical event record, Explore, Critical Event Management, Health and Safety, Employee Service Management]
---

# CEM Playbook tab

The **Playbook** tab in Critical Event Management \(CEM\) provides an agent a step-by-step guide for managing critical events. It tracks tasks across different phases and confirms that all necessary actions are completed.

A playbook serves as a starting point for customers to set up processes tailored to their specific needs.

The **Playbook** tab has the following phases:

-   In the Triage Playbook you can:
    -   Review the incoming submission to identify and confirm the critical event.
    -   Connect the critical event to an existing parent record if it’s directly related or part of a larger situation.
    -   Assign the critical event to appropriate responders to promote timely action.
-   In the Generic Playbook you can:
    -   Evaluate the details of the critical event to determine the necessary actions.
    -   Monitor that all event details are accurate and current.
    -   Coordinate communications with responders and affected individuals, send initial updates and follow-ups as needed.
    -   Confirm the statuses of all potentially impacted individuals to account for everyone.
    -   Create incident records if needed or review the list of incidents generated.