---
title: Report a critical event as an agent
description: Create a ticket to report a critical event in Critical Event Management as an agent when an emergency alarm is raised offline.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/report-an-emergency.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Report critical events, Critical Event Management, Health and Safety, Employee Service Management]
---

# Report a critical event as an agent

Create a ticket to report a critical event in Critical Event Management as an agent when an emergency alarm is raised offline.

## Before you begin

Role required: sn\_critical.agent

## Procedure

1.  Navigate to **Workspaces** > **Health and Safety Workspace**.

2.  Select the **New Critical Event** button.

3.  On the Critical Event form, fill out the fields.

    For a description of the field values, see [Critical Event form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/new-critical-event-form.md).

4.  Select **Save**.