---
title: Configure Emergency Outreach notifications
description: A user with the admin role can add email notifications to use for any of the apps that communicate using Emergency Outreach. Each app provides a default email notification as an example to help with planning a new notification.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/emergency-outreach/configure-emergency-outreach.html
release: australia
product: Emergency Outreach
classification: emergency-outreach
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Emergency Outreach, Emergency Response Management, Employee Service Management]
---

# Configure Emergency Outreach notifications

A user with the admin role can add email notifications to use for any of the apps that communicate using Emergency Outreach. Each app provides a default email notification as an example to help with planning a new notification.

## Before you begin

Role required: admin and sn\_imt\_checkin.checkin\_admin

## About this task

The Emergency Outreach notification feature supports the following applications and base system outreach notifications.

-   Emergency Outreach: Request employee response indicating health status.
-   Employee Readiness Surveys: Send a survey link with questions to determine employee readiness to return to the workplace.
-   Employee Health Screening: Request that employees acknowledge their health status verification each day before they can return to the workplace.
-   Contact Tracing:
    -   Schedule an email notification to request that employees in the workplace list other employees they were in contact with.
    -   Schedule an email notification to request that employees review the organization's privacy policy and provide their consent to use their data for contact tracing.
    -   Send an email notification to potentially exposed contacts in an exposure case to notify them that they might have been potentially exposed to an affected employee at the workplace.

## Procedure

1.  [Add an email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/emergency-outreach/configure-outreach-email-notif.md) to customize the send conditions and notification content for an outreach.

2.  [Update the email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/emergency-outreach/edit-add-emergency-outreach-notif.md) used in the outreach notification.

3.  [Add a Safe Workplace audience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/emergency-outreach/add-sw-audience-outreach.md) for the employees to whom you want to send the notification.

4.  [Configure response options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/emergency-outreach/config-emergency-outreach-responses.md) if an outreach requires them.

5.  [Create additional notification channels](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/emergency-outreach/create-emer-outreach-notif-channel.md), such as Slack or Microsoft Teams through which you want to send notifications.

6.  Add a survey such as the Employee Readiness survey to be sent with the outreach notification.

    For information about selecting the survey, see .

    For information about creating a survey, see [Survey administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_SurveyAdminTasks.md) and [Survey designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_SurveyDesigner.md).

7.  Configure and send outreach email, mobile, and SMS notifications to your employees.

    **Note:** SMS notifications are available only for outreach acknowledgments and daily health verifications.