---
title: Add collaborative communication task from MIM workbench
description: You can create a communication plan or add a new communication task to an existing communication plan from the workbench.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/add-collab-comm-task-mim-workbench.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Agent actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Add collaborative communication task from MIM workbench

You can create a communication plan or add a new communication task to an existing communication plan from the workbench.

## Before you begin

Role required: major\_incident\_manager

## Procedure

1.  Navigate to **All** > **Incident** > **Major Incidents** > **Open**.

2.  Open the relevant major incident.

3.  Click **View Workbench**.

4.  Click **Collaborate** tab.

5.  Click **Add** that appears in **Communication Tasks** section.

6.  On the form, fill the fields.

    |Field|Description|
    |:----|:----------|
    |Communication Plan|List to select a new communication plan or to select an existing plan and add communication tasks to the plan.|
    |Task Short description|Brief description of what the communication task is all about.|
    |Channels|Select Microsoft Teams group chat.|
    |Frequency|Frequency at which a specific task must be executed. A task can be executed only once or on specific durations.|
    |Due in \(Minutes\)|Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat.|

    \[Omitted image "add-collab-task-plan.png"\] Alt text: Add collaboration communication task.

7.  Click **Next**.

8.  In the **Manage Recipients** tab, add the users required to be involved in the major incident communication plan.

9.  Click **Add**.

    The task appears in the **Collaborate** tab.


-   **[Initiate Microsoft Teams group chat from MIM workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/initiate-ms-teams-group-chat-mim-workbench.md)**  
You can initiate a Microsoft Teams group chat from the MIM workbench to work towards the resolution of the task.

**Parent Topic:**[Agent actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/agent-sn-ms-teams.md)