---
title: Use Microsoft Teams Meeting Extensions
description: Allow the agents to work and manage the major incidents from Major Incident Management \(MIM\) workbench through Microsoft Teams Meeting Extensions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/c-agent-ex-use-meet-ext.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Microsoft Teams integration for Agent Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Use Microsoft Teams Meeting Extensions

Allow the agents to work and manage the major incidents from Major Incident Management \(MIM\) workbench through Microsoft Teams Meeting Extensions.

-   **[Manage calls using Meeting Extensions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/manage-calls-meeting-extensibility-ms-teams.md)**  
Use Meeting Extensions to start conference calls to discuss the resolution for a major incident record.

**Parent Topic:**[Use Microsoft Teams integration for Agent Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_agent_ex_use.md)