---
title: ServiceNow for Microsoft Teams and Microsoft 365
description: The ServiceNow integrations with Microsoft Teams and Microsoft 365 help you to create a better, more connected experience for your users. It drives productivity for the entire enterprise because employees get seamless self-service and agents can resolve their cases faster.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/c\_ServiceNowForMSTeams.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 6
breadcrumb: [Unified Employee Experience, Employee Service Management]
---

# ServiceNow for Microsoft Teams and Microsoft 365

The ServiceNow integrations with Microsoft Teams and Microsoft 365 help you to create a better, more connected experience for your users. It drives productivity for the entire enterprise because employees get seamless self-service and agents can resolve their cases faster.

**Important:**

-   From [IT Service Management for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd08/2.6.7?referer=%2Fstore%2Fproduct%2F9389b69edbb8e810d27e581adc9619ca) \(version 2.6.7\), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
-   From [HR Service Delivery for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/23364660c3b31010aab55b79c840ddc2/3.3.6?referer=%2Fstore%2Fproduct%2F9389b69edbb8e810d27e581adc9619ca) \(version 3.3.6\), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.

For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, see [Integrating ServiceNow with Microsoft 365 applications for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-sn-ms-teams-ms365.md).

ServiceNow for Microsoft Teams extends the Now Virtual Agent \(VA\) integration with Microsoft Teams to enable employees effectively request and receive service from within Microsoft Teams.

## ServiceNow for Microsoft 365

With ServiceNow for Microsoft 365, Employee Center is available in Microsoft Outlook and the Microsoft 365 app, in addition to Microsoft Teams.

<table id="table_ob3_q1m_hzb"><thead><tr><th>

Objective

</th><th>

Requirements

</th><th>

Capabilities included

</th></tr></thead><tbody><tr><td rowspan="3">

[Enhance Employee Experience by integrating ServiceNow with Microsoft Teams and Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_employee_experience.md)

</td><td>

-   IT Service Management Pro, or
-   IT Service Management Standard

 To implement IT Service Management integration with Microsoft Teams, see [IT Service Management integration with Microsoft Teams and Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn-ms-teams.md).

</td><td>

-   Enables employees to view and take action on actionable notifications.
-   Access all Virtual Agent capabilities directly via Microsoft Teams.
-   Embed Employee Center within Microsoft Teams. Employees can access the portal by staying within Microsoft Teams.

</td></tr><tr><td>

HR Service Delivery Pro for full Virtual AgentTo implement HR Service Delivery integration with Microsoft Teams, see [HR Service Delivery integration with Microsoft Teams and Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn-ms-teams-hr.md).

</td><td>

-   Enable employees to view and take action on actionable notifications.
-   Access all Virtual Agent capabilities directly via Microsoft Teams.
-   Embed Employee Center within Microsoft Teams. Employees can access the portal by staying within Microsoft Teams.

</td></tr><tr><td>

For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, see [Integrating ServiceNow with Microsoft 365 applications for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-sn-ms-teams-ms365.md).

</td><td>

Provides users with direct access to Employee Center in Microsoft Teams, Outlook, and Microsoft 365.**Note:** These steps are available only for Employee Experience with the following:

-   IT Service Management for Microsoft 365
-   HR Service Delivery for Microsoft 365

</td></tr></tbody>
</table>## ServiceNow for Microsoft Teams

ServiceNow for Microsoft Teams integration offers the following integrations for various use cases.

<table id="table_z4k_hrd_2yb"><thead><tr><th>

Objective

</th><th>

Requirements

</th><th>

Capabilities included

</th></tr></thead><tbody><tr><td>

Use ServiceNow Virtual Agent with Microsoft Teams

</td><td>

-   IT Service Management Pro, or
-   IT Service Management Standard, or
-   HR Service Delivery Pro for full Virtual Agent

 To implement ServiceNow Virtual Agent with Microsoft Teams, see [Conversational Integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/teams-conv-integration.md).

</td><td>

-   Enable ServiceNow Virtual Agent on Microsoft Teams.
-   Supports Virtual Agent features, such as Virtual Agent designer controls for creating conversations, notifications, and AI search results.

</td></tr><tr><td>

[Enhance Agent Experience by integrating Major incident Management workbench with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_agent_experience.md)

</td><td>

-   Notify plugin
-   Major Incident Management
-   Chat to Call

 To implement the Notify connector for Microsoft Teams, see [Notify connector for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/notify-connector-ms-teams.md).

 To implement Meeting Extensions with Microsoft Teams, see [Meeting Extensions for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/meeting-extensibility-ms-teams.md).

</td><td>

-   Provides agents the ability to initiate a Microsoft Teams chat with an employee from a ticket and then import the chat transcript back to the ticket as a comment.
-   Enables agents to work and manage the major incidents from the Major Incident Management \(MIM\) workbench through Microsoft Teams.

</td></tr><tr><td>

Enhance Employee and Agent experience by integrating ServiceNow with Microsoft Teams for Government Community Cloud - High \(GCC-H\) and US Department of Defense \(DoD\)

</td><td>

To integrate ServiceNow with Microsoft Teams for Government Community Cloud - High \(GCC-H\) or US Department of Defense \(DoD\), see [Integrating ServiceNow with Microsoft Teams for GCC-H or DoD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-sn-ms-teams-gcch.md).

</td><td>

-   Provides users the ability to install Employee Center with Microsoft Teams for GCC-H or DoD.
-   Install Employee Center and Virtual Agent with Microsoft Teams for GCC-H or DoD.
-   Install request-based chat with Microsoft Teams for GCC-H or DoD.

</td></tr><tr><td>

Build Custom integrations

</td><td>

For more information, see [Microsoft Teams Graph spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/msteams-spoke.md), and [Microsoft Teams Communications spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/msteams-comm.md).

</td><td>

Create custom integrations using Microsoft Teams Graph spoke and Microsoft Teams Communications Spoke.

</td></tr><tr><td>

Universal Request integrations

</td><td>

Universal RequestTo implement Universal Request integration with Microsoft Teams, see [Universal Request integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn-ms-teams-ur.md).

</td><td>

Enables employees to create universal requests directly from Microsoft Teams, via ServiceNow Virtual Agent.

</td></tr></tbody>
</table><table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about how agents and employees use ServiceNow for Microsoft Teams.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/explore-sn-teams.md)

</td><td>

[Integrate \[Omitted image "bus-integration-and-apis.svg"\] Alt text: Plan and configure your implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-sn-ms-teams.md)

</td><td>

[Configure \[Omitted image "bus-sdlc.svg"\] Alt text: Extend Teams integrated capabilities with other applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/integrate-sn-teams.md)

</td></tr><tr><td>

[Manage \[Omitted image "bus-documentation.svg"\] Alt text: Manage and customise Microsoft Teams chat messages.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/manage-sn-teams.md)

</td><td>

[Use \[Omitted image "bus-agent-workspace-1.svg"\] Alt text: Use Microsoft integration with various applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_using_sn_ms_teams.md)

</td><td>

[Reference \[Omitted image "bus-performance-forecasting-2.svg"\] Alt text: See reusable reference content for Microsoft Teams integrations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/reference-sn-teams.md)

</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed, see the [HR Service Delivery release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/hr-service-delivery-landing.md).
-   Log in to your ServiceNow® account and find additional information about implementing and deploying  features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
-   Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
-   Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).