---
title: Use Microsoft Teams integration for Agent Experience
description: Allow the agents to work and manage the major incidents from Major Incident Management \(MIM\) workbench through Microsoft Teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/c\_agent\_ex\_use.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Use Microsoft Teams integration for Agent Experience

Allow the agents to work and manage the major incidents from Major Incident Management \(MIM\) workbench through Microsoft Teams.

-   **[Use Notify connector for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c-agent-ex-use-nc.md)**  
Allow the agents to work and manage the major incidents from Major Incident Management \(MIM\) workbench through Notify connector for Microsoft Teams.
-   **[Use Microsoft Teams Meeting Extensions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c-agent-ex-use-meet-ext.md)**  
Allow the agents to work and manage the major incidents from Major Incident Management \(MIM\) workbench through Microsoft Teams Meeting Extensions.

**Parent Topic:**[Using ServiceNow for Microsoft Teams and Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_using_sn_ms_teams.md)