---
title: Configuring Employee Center for ITSM
description: Leverage Employee Center for ITSM to provide an integrated and seamless experience to the employees, agents, and service managers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/config-itsm-ec-new.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Employee Center for IT Service Management, Unified Employee Experience, Employee Service Management]
---

# Configuring Employee Center for ITSM

Leverage Employee Center for ITSM to provide an integrated and seamless experience to the employees, agents, and service managers.

## Configuration overview for Employee Center

-   [Employee Center admin configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/configure-ec-portal.md)

    Configure your Employee Center Portal to get started with its functionalities.

-   [Setup Employee Center browse experience features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-browse-experience.md)

    Provide your employees with a unified browse experience to tackle minor issues through self-service and leave agents to handle more complex issues, which needs human interventions.

-   [Setup Employee Center search experience features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-search-experience.md)

    Enhance the search experience of your portal by creating different access points for various content that can be leveraged by different personas like employees, agents, and service managers.

-   [Setup Employee Center task management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-task-mgmt.md)

    Enhance the productivity of different personas involved with a consolidated task management system.


## Configuration overview for Employee Center Pro

-   [Employee Center Pro admin configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/configure-ecpro-portal.md)

    Set up the Employee Center Pro portal to leverage its functionalities.

-   [Setup Employee Center Pro task management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ecpro-setup-task-management.md)
-   Provide enhanced task management functionalities like Approval hub for a consolidated place for all your approval requests for different task manager personas.
-   [Setup employee communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-employee-comms.md)

    Create dynamic content and enhance communication with different personas with functioanlities like Content engagement and Rich Content Editor.