---
title: Microsoft Teams Chat widget in Employee Center
description: The Teams Chat widget enables employees to view or continue chats with agents and view and access the content of attached files in the Employee Center. This widget is available through the HR Service Delivery integration with the Microsoft Teams application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/config-std-ticket-page-teams-hr.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [HR Service Delivery integration, Microsoft Teams Integration for Employee Experience, Configure, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Microsoft Teams Chat widget in Employee Center

The Teams Chat widget enables employees to view or continue chats with agents and view and access the content of attached files in the Employee Center. This widget is available through the HR Service Delivery integration with the Microsoft Teams application.

Using the Teams Chat widget, employees can access ticket-specific Microsoft Teams chat conversations in Employee Center. If you are installing ServiceNow for Microsoft Teams in your environment, the Teams Chat widget feature is applicable to the following tables:

-   HR Core task \(sn\_hr\_core\_task\)
-   HR Life events Case \(sn\_hr\_le\_case\)
-   HR Core case \(sn\_hr\_core\_case\)

The admin can extend the Teams Chat widget feature to other tables.

Employees can take the following actions associated with their tickets:

-   View the chat conversations with agents.
-   View and access the content of attached files shared with agents.
-   Continue a chat conversation with the agent handling the ticket using the Microsoft Teams application without having to exit the Employee Center.
-   View the list of people involved in their chat conversation.

-   **[Add Teams Chat widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/add-teams-chat-widget-hr.md)**  
Add the Teams Chat widget to enable employees to view or continue chats with agents and view and access the content of attached files in the Employee Center.

**Parent Topic:**[Configure HR Service Delivery integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn-ms-teams-config-hr.md)