---
title: Configure the chat to enable auto-import
description: Create a chat configuration to automatically import the chats between the agents and the requesters for additional tables to extend the auto import functionality.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/configure-auto-import-chats.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Import messages from Microsoft Teams to ServiceNow, HR Service Delivery integration, Microsoft Teams Integration for Employee Experience, Configure, ServiceNow for Microsoft Teams and Microsoft 365, Unified Employee Experience, Employee Service Management]
---

# Configure the chat to enable auto-import

Create a chat configuration to automatically import the chats between the agents and the requesters for additional tables to extend the auto import functionality.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **ServiceNow for Microsoft 365** > **Chat Administration** > **Chat Configuration**.

2.  Click **Default** option to view the default OOB configuration.

    **Note:** If you want to auto-import chats for certain conditions, create a condition.

3.  Navigate to **ServiceNow for Microsoft Teams** > **Chat Administration** > **Chat Configuration**.

4.  Click **New**.

5.  On the form, fill the fields.

<table id="table_kjb_nl1_sqb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Value for the configuration.

</td></tr><tr><td>

Order

</td><td>

Order for the configuration.

 You can define multiple chat configurations for a single table. The system executes the query based on the descending order.

</td></tr><tr><td>

Active

</td><td>

Option to activate the configuration.

 Select the check box to activate the configuration.

</td></tr><tr><td>

Auto Import

</td><td>

Option to automatically import the chat.

 Select the check box to automatically import the chat.

</td></tr><tr><td>

Default

</td><td>

Option to keep the configuration as default.

 **Note:** You cannot define multiple default values for chat configuration.

</td></tr><tr><td>

Table

</td><td>

Option to select the auto-import for a table.

</td></tr><tr><td>

Inherit

</td><td>

Extend and apply to the child tables.

</td></tr><tr><td>

Conditions

</td><td>

Option to define a condition for a chat to be auto-imported.

</td></tr><tr><td>

Opening message

</td><td>

Option to provide a text message that displays to the agent when the agent initiates a chat.

 This field is enabled only if the **Auto Import** option is selected.

</td></tr></tbody>
</table>    \[Omitted image "new-chat-configuration-2.png"\] Alt text: New chat configuration

6.  Click **Submit**.

    The chat configuration defined will be applicable only for the table selected. You can extend the chat configuration to other tables by creating another chat configuration record.


**Parent Topic:**[Configure Request-based chats to import messages from Microsoft Teams to ServiceNow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/auto-import-messages.md)