---
title: Configuring Collaboration services for Zoom
description: Set up your  ServiceNow instance to integrate  with the Zoom application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/configure-sn-zoom.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ServiceNow for Zoom, Unified Employee Experience, Employee Service Management]
---

# Configuring Collaboration services for Zoom

Set up your  ServiceNow instance to integrate  with the Zoom application.

To connect your  ServiceNow instance to your  Zoom application and to authorize, you must have the Zoom admin role along with the ServiceNow admin role.

-   **[Set up Zoom spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-zoom-spoke-cs.md)**  
Integrate your Zoom account with your  ServiceNow® instance. Create a custom OAuth application in Zoom and authenticate requests from  ServiceNow.
-   **[Enable Zoom chat integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/enable-zoom-chat-integration.md)**  
Enable the Zoom Team Chat feature on your ServiceNow® instance by setting the related system properties.
-   **[Install fix-script for Collaboration services for Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/install-fix-script-cs.md)**  
Install the **fix\_script\_start\_chat\_field\_decorator\_IT** in the ServiceNow instance to display **Start Zoom Chat** field decorator/icon in the ticket to initiate a chat with the requester.

**Parent Topic:**[ServiceNow for Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn_zoomIntegration.md)