--- title: Employee Center Pro Kiosk benefits description: Enable the field workers and shift workers with the in-context information for operational efficiency. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/deskless-kiosk-eck-benefits.html release: australia product: Employee Experience Foundation classification: employee-experience-foundation topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 3 breadcrumb: [Employee Center Pro Kiosk, Employee Center Integrations, Unified Employee Experience, Employee Service Management] --- # Employee Center Pro Kiosk benefits Enable the field workers and shift workers with the in-context information for operational efficiency. Providing resources for deskless workers is essential for boosting productivity, engagement, and organizational success. - Access information and use services. - Provide self-service options such as raising and tracking requests. - Help with shifts, time off, and pay​ information and other industry-specific needs and use cases. ## Benefits Employee Center Pro Kiosk is a centralized platform that helps employees with essential services and information. The Kiosk offers a user-friendly interface that presents relevant details and options tailored to the deskless employees needs. - **Shift information**: Displays the shortest and upcoming work shift info with the date and time on the home page. Go to the shift page to see detailed information to plan and manage work routines productively. For more information, see [Schedule in Employee Center Pro Kiosk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/shift-time-kiosk-ec.md). You can use instance options to change the display preferences. For more information, see [Modify the Upcoming shift widget display](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-shift-instanceoptions.md). - **Time off balance**: Helps employees with the available time off balances such as casual and sick leave. This information helps employees plan and manage their time off effectively. For more information, see [Time off balances in Employee Center Pro Kiosk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/kiosk-timeoff-ec.md). You can use instance options to change the display preferences. For more information, see [Modify the Time off widget display](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-timeoff-instanceoptions.md). - **Get support**: Provides employees with quick access to various services and requests such as: - Ask HR Question: Allows employees to submit queries or seek assistance from the HR department. - Request Profile Update: Allows employees to request updates or changes to the employee profile information. - Report Health and Safety Incident: Provides a convenient way for employees to report any health and safety incidents or concerns. **Note:** With the Health and Safety Incident Management plugin, you can report health and safety with the `sn_ohs_im.reporter` role. For more information, see [Get support](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/apn-config-getsupport.md). - **Browse help topics**: Allows employees to request updates or changes to the employee profile information. You can use instance options to change the display preferences. For more information, see [Modify the Browse help content widget display](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-browse-help-topics-instanceoptions.md). - **My Favorites**: Allows employees to mark useful information as favorites. - **Guided Self-service**: Guides employees to self-serve with step-by-step assistance and to navigate their way to the relevant article or catalog item. For more information, see [Guided Self-Service in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/gss-guided-self-service-overview.md). - **My requests**: Allows employees to track the progress of their requests. This section shows all the open requests in descending order. - **AI Search**: Allows employees to search and find relevant information or services such as knowledge articles and catalog items. - **Header**: Offers easy navigation to My requests, Profile, and other useful information. - **Footer**: Contains legal information, links, and copyright details. - **Feedback widget**: Organizations can easily capture feedback on the Kiosk experience using the experience feedback drawer widget on the home page. For more information, see [Integrated experience and service feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ex-fdback-ovrvw.md). For more information on how to configure, see [Configure Employee Center Pro Kiosk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/deskless-kiosk-config.md). For more information on how to use the Kiosk application, see [Use Employee Center Pro Kiosk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/deskless-eck-homepage.md). **Parent Topic:**[Employee Center Pro Kiosk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/deskless-kiosk-overview.md)