---
title: Unified Employee Experience
description: The Unified Employee Experience suite of products consist of Employee Center, the unified portal available in two tiers: the standard version of the product and the subscription-based application, Employee Center Pro, offering advanced features along with other omnichannel experiences and integrations, and EmployeeWorks Web App, an AI-first experience that unifies search, requests, tasks, knowledge, and communications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ec-and-ecpro-landing-page.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Employee Service Management]
---

# Unified Employee Experience

The Unified Employee Experience suite of products consist of Employee Center, the unified portal available in two tiers: the standard version of the product and the subscription-based application, Employee Center Pro, offering advanced features along with other omnichannel experiences and integrations, and EmployeeWorks Web App, an AI-first experience that unifies search, requests, tasks, knowledge, and communications.

<table id="table_mtz_sfy_sdc" class="nav-card presentation"><tbody><tr><td>

[Employee Center\[Omitted image "bus-manager.svg"\] Alt text:Employee Center provides a modern self-service experience for employees](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/employee-center-landing-page.md)

</td><td>

[Employee Center Pro\[Omitted image "bus-manage.svg"\] Alt text:Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/employee-center-pro-landing.md)

</td></tr><tr><td colspan="2">

[EmployeeWorks Web App\[Omitted image "bus-service-aware.svg"\] Alt text:EmployeeWorks Web App delivers an AI-first experience that unifies search, requests, tasks, knowledge, and communications for employees.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/employee-slate-landing-page.md)

</td></tr></tbody>
</table>## Employee Center versus Employee Center Pro

Employee Center is one portal that is packaged as two separate store applications:

-   Employee Center: Multi-department service delivery that enables employees to report issues, request items or services, find service-related answers, and complete to-dos. This application and its capabilities are available to all customers by default.
-   Employee Center Pro: Subscription-based application that extends the standard Employee Center capabilities including content creation capabilities, multi-stage and multi-channel content delivery, and portal analytics. This application requires additional licensing.
-   EmployeeWorks Web App: AI-first employee experience application that unifies search, requests, tasks, knowledge, and communications in one destination. This application requires additional licensing.



## Omnichannel experiences

The omnichannel experiences provide different information and communication channels with a unified experience.

<table id="table_vdp_gjy_f2c" class="nav-card presentation"><tbody><tr><td>

[Now Mobile\[Omitted image "bus-mobile-phone.svg"\] Alt text:Now Mobile capabilities enable employees to stay connected on the move.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/emp-center-mobile-exp.md)

</td><td>

[Employee Center Pro Kiosk\[Omitted image "bus-personalized-self-service-portal.svg"\] Alt text:Employee Center Pro Kiosk enables the deskless workers with in-context information for operational efficiency.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/deskless-kiosk-overview.md)

</td></tr><tr><td>

[ServiceNow Add-ins for Microsoft 365\[Omitted image "bus-service-aware.svg"\] Alt text:Microsoft 365 add-ins help customize the office controls for employees.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn-addin-for-ms365.md)

</td><td>

[ServiceNow for Zoom\[Omitted image "bus-integration-and-apis.svg"\] Alt text:ServiceNow for Zoom helps create a connected experience for users.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn_zoomIntegration.md)

</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed, see the [HR Service Delivery release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/hr-service-delivery-landing.md).
-   Log in to your ServiceNow® account and find additional information about implementing and deploying  features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
-   Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
-   Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).